Salesforce Certified Field Service Consultant FS-Con-101 Exam Questions

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Total 163 questions
Question 1

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?



Answer : D

A relevance group is used to filter resources based on a custom field value. By creating a relevancegroup on the work rule to filter based on the tier number, the system can prioritize resources with higher seniority for a service appointment.


Question 2

Which two considerations impact the scheduled timeframe of Multi-day Work?

Choose 2? answers



Answer : A, D

These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. Reference:https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5


Question 3

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?



Answer : C

This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. Reference:https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5


Question 4

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

What are two ways aConsultant can configure maintenance plans to meet the requirements?

Choose 2 answers



Answer : A, D

A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type calledsite or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5


Question 5

universal containers wants to provide a view of emergency work that is only

visible to dispatchers

What should the consultant do to meet the requirement?



Answer : A

Customgantt filters are filters that allow dispatchers to view service appointments based on specific criteria such as status, priority, or custom fields[67]. Creating a custom gantt filter would allow providing a view of emergency work that is only visible to dispatchers by setting up criteria such as status equals emergency and sharing the filter with dispatchers only[68]. Custom lightning component is a component that allows developers to create custom user interfaces using Lightning Web Components or Aura Components[69]. Creating a custom lightning component would require coding and would not leverage the existing gantt chart functionality. Custom report in a private report folder is a report that allows users to view data based on specific criteria such as objects, fields, filters, or charts[70]. Creating a custom report in a private report folder would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. Custom list view is a list view that allows users to view records based on specific criteria such as filters, fields, or sorting[71]. Creating a custom list view would not provide a view of emergency work on the gantt chart and would not allow dispatchers toschedule or reschedule service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters_create.htm&type=5 https://developer.salesforce.com/docs/component-library/documentation/en/lwc https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_listviews.htm&type=5


Question 6

Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.

What Price Book structure is recommended?



Answer : A

A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning. Reference: https://help.salesforce.com/s/articleView?id=sf.pricebook_custom.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_pricing.htm&type=5


Question 7

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.

Where can the director view service objective scores for potentialappointment time slots?



Answer : B

The book appointment action is used to schedule a service appointment based on service objectives and resource availability. Theaction displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.


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