Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

AConfigure Schedule Policy by modifying Work Rules and Service Objectives.

BConfigure the Resource Availability Work Rule to calculate travel at the expense of the resource
and breaks.

CDefault Travel Speed is used only if a different travel speed is null on the resource.

DA straight line is used to compute the shortest distance between two locations if Street Level
Routing is enabled.

ESet Auto Schedule to True upon creation of the Service Appointment.

Answer : A, B, C

These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.

Question 2

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

AReschedule Appointment

BFill-in Schedule

CResource Schedule Optimization

DFix Overlaps

Answer : C

This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5

Question 3

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

ACompany style sheets

BCompany address

CCompany logo

DCompany colors

Answer : C

This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_branding.htm&type=5

Question 4

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

AService Territory

BWork Order

CUser Territory

DService Territory Member

Answer : A

This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5

Question 5

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.

How should a Consultant recommend UC handle unplanned service during times of severe weather?

APostpone all lower-priority jobs and extend Due Dates.

BConfigure an Emergency Policy and use the Emergency Wizard.

CManually flag Service Appointments as 'In Jeopardy'' due to weather.

DConfigure a new Service Level for immediate assignment.

Answer : B

This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5

Question 6

Universal Containers sells products that are made up of senalized components. Technicians often need to work on

a specific component.

How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

AUse Work Orders and define a hierarchy.

BUse Products and Product Families.

CUse Assets and define a hierarchy.

DUse Orders and Order Products.

Answer : C

This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5

Question 7

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose TWO answers

ACreate the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

BCreate the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

CCreate the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

DCreate the work skills using Setup. Manually as Resources.

Answer : B, D

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test