Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test

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Total 163 questions
Question 1

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with

specialized skills to complete the work at the same time.

How should a Consultant implement this requirement?



Question 2

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.

Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?

Choose 2 answers



Question 3

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.

What should a Consultant recommend to meet this requirement?



Answer : B

Assets are records that represent products or equipment that customers have purchased or installed[174]. Related Assets are records that track the relationships between assets such as parent-child or swap[175]. Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records for swapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history tracking is a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179]. Reference: https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_swap.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_assetrelationship.htm


Question 4

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?



Question 5
Question 6

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection

should be completed within a single visit and include all installed assets on site.

Which two Maintenance Plan settings should the

Consultant recommend? Choose ? answers



Question 7

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field

Service to track the work performed?



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Total 163 questions