Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on

related object records?

AResource Availability

BExtended Match

CRequired Resource

DMatch Field

Answer : B

Question 2

Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

ARequired Resource

BPreferred Resource

CService Crew

DTechnicians with Required Skills

Answer : C

Question 3

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

AInvestigate the Work Order lifecycle.

BConfirm the Technician's mobile device is online.

CVerify the Dispatcher ran the Service Appointment data job.

DReview Service Appointment automation.

Answer : B, D

Question 4

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

AUse the Assets without Products report.

BUse standard reports and reference the Parent Asset and Root Asset fields.

CCreate custom reports and reference the Parent Asset and Root Asset fields.

DEnable and customize the View Asset Hierarchy action.

Answer : C

Question 5

Which three objects are associated to the Work Type? Choose 3 answers

ASkill Requirements

BResources

CService Appointments

DArticles

EProducts Required

Answer : B, D, E

Question 6

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose ? answers

ACreate the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

BCreate the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

CCreate the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

DCreate the work skills using Setup. Manually as Resources.

Answer : B, D

Question 7

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be

configured to track the total time spent on each step?

A, Relate the Time Sheet Entries to the Service Appointment.

BRelate the Time Sheet to the Service Appointment.

CRelate the Time Sheet to the Work Order Line Item.

DRelate the Time Sheet Entries to the Work Order Line Item.

Answer : D

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test