Salesforce FSL-201 Exam Questions Instant Access

Question 1

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.

In which two ways should the Consultant define Operating Hours to meet this requirement?

Choose 2 answers

AThe Maintenance Plan for the Account

BThe Due Date of the Service Appointment

CThe Time Slots for Appointment Booking

DWhen Service Resources are available for work

Answer : C, D

Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generate and schedule recurring work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5

Question 2

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

AAdd Products to the Products Required Related List on the Asset object.

BAdd Products to the Work Order Products Related List on the Asset object.

CAdd Products to the Products Required Related List on the Work Type object.

DAdd Products to the Work Order Products Related List on the Work Type object.

Answer : C

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

Question 3

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

AFSL Agent Permissions

BFSL Dispatcher Permissions
c. FSL Admin Permissions

DFSL Resource Permissions

Answer : B

These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5

Question 4

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

ACreate a new Service Appointment with a different Crew.

BEdit the Service Appointment and add a new Service Resource.

CUpdate the Service Crew on the Service Appointment's Work Type.

DUse the Crew Management tool to add Service Resources to the Crew.

Answer : D

This option allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management_tool.htm&type=5

Question 5

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

ACreate a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

BCreate a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

CAdd the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.

DCreate a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer : D

Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers' Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician's profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. Reference: https://developer.salesforce.com/docs/component-library/overview/components https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm https://help.salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5

Question 6

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

AMost service appointments have the same priority.

BThe Scheduling Policy Used field is blank.

CThe scheduling policy is producing too many candidates that qualify for each Service Appointment.

DThe Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Answer : C, D

These two conditions would make the optimizer run slower and leave many Service Appointments unscheduled, as it would have to evaluate too many possible scenarios and combinations. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_run_time.htm&type=5

Question 7

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.

Which setting should a consultant consider to improve travel time accuracy?

AMinimum grade, default operating hour

BEstimated travel time, minimize travel

CTravel speed unit, actual travel time

DStreet level routing, Default travel speed

Answer : D

Street Level Routing is a feature that calculates travel time between service appointments based on actual road distance and traffic conditions[131]. Default Travel Speed is a setting that defines the average speed of resources when traveling between service appointments[132]. Using Street Level Routing and Default Travel Speed would allow improving travel time accuracy by taking into account real-time road conditions and resource speed. Minimum Grade, Default Operating Hour would not affect travel time accuracy. Minimum Grade is a setting that defines the minimum skill level required for resources to be matched with service appointments[133]. Default Operating Hour is a record that defines the default working hours for resources[134]. Estimated Travel Time, Minimize Travel would not affect travel time accuracy. Estimated Travel Time is a field on the service appointment object that shows the expected travel time for the assigned resource[135]. Minimize Travel is an optimization criterion that prioritizes reducing travel time when scheduling service appointments[136]. Travel Speed Unit, Actual Travel Time would not affect travel time accuracy. Travel Speed Unit is a setting that defines the unit of measurement for travel speed such as miles per hour or kilometers per hour[137]. Actual Travel Time is a field on the service appointment object that shows the actual travel time recorded by the resource[138]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_default_travel_speed.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_minimum_grade.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_default_operating_hours_overview.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_estimatedtraveltime.htm https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_travel_speed_unit.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_actualtraveltime.htm

Salesforce Implement Salesforce Field Service FSL-201 Exam Questions