Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test

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Total 139 questions

Question 1

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on

related object records?

Answer : B

Question 2

Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

Answer : C

Question 3

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

Answer : B, D

Question 4

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Answer : C

Question 5

Which three objects are associated to the Work Type? Choose 3 answers

Answer : B, D, E

Question 6

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose ? answers

Answer : B, D

Question 7

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be

configured to track the total time spent on each step?

A, Relate the Time Sheet Entries to the Service Appointment.

Answer : D

Page:    1 / 14   
Total 139 questions