Salesforce Health Cloud Accredited Professional (AP-211) Exam Practice Test

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Total 108 questions
Question 1

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.

How should a developer modify the existing Create Appointment Integration Procedure to solve the request?



Answer : D

To ensure that the new office address is sent to patients via email after booking, you need logic in the Integration Procedure that checks the office location and triggers the correct email template.

Conditional Blocks in Integration Procedures allow developers to execute actions (like sending a specific email) only when certain conditions are met---such as the new office location.

Extract:

''Use a Conditional Block in an Integration Procedure to execute logic based on data values or conditions. For example, send a specific notification when a record matches certain criteria.''

(Source: Omnistudio Standard Guide -- Integration Procedures)

Why not A, B, or C?

Removing Try-Catch, building If-Elself logic, or only updating test conditions do not leverage the maintainable and declarative power of Conditional Blocks in Integration Procedures.


Question 2

A new user story requires an OmniScript to update an existing field on a custom SObject.

Which two components should a consultant use to satisfy the requirement?

Choose 2 answers



Answer : A, D


Question 3

Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center.

Which two steps should an administrator take as part of the implementation?

Choose 2 answers



Answer : A, C


Question 4

Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:

Inform agents about changes in information

View basic details about a patient's insurance

Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?



Answer : B, C, E

Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference

Record Alerts:

Notify agents of important or recent changes in patient information.

Extract:

''Use Record Alerts to keep agents informed of changes and critical updates on the patient's record.''

--- Contact Center for Health Cloud Overview

Timeline:

Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.

Extract:

''Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place.''

--- Health Cloud: Enhanced Timeline

Member Plan FlexCard:

Displays key patient insurance information directly on the record page.

Extract:

''The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents.''

--- OmniStudio: FlexCards

Other Options:

A . Identity Verification: Used for verifying caller identity, not information display.

D . Action Launcher: Launches actions/processes, not for displaying info or alerts.


Contact Center for Health Cloud Overview

Health Cloud: Enhanced Timeline

OmniStudio: FlexCards

Question 5

Bloomington Caregivers would like to display patient information from both Salesforce standard objects and data from an external system.

Which three Health Cloud features should a consultant recommend the company use to display this on the patient record page?

Choose 3 answers



Answer : A, C, D

Step-by-Step

Health Cloud Best Practice for Displaying Internal and External Data:

FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.

Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).

DataRaptors extract and transform Salesforce data for display and use in FlexCards.

Salesforce Documentation Reference:

''FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in external or standard object data.''

--- OmniStudio Standard Guide

''Integration Procedures are used to retrieve and update data from external systems and can be invoked directly from FlexCards or OmniScripts.''

--- OmniStudio Integration Procedures

''DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless display of patient information.''

--- OmniStudio DataRaptors

Other Options:

Salesforce Flows: Good for automation but not for real-time display of combined external and internal data on record pages.

Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and does not natively integrate with OmniStudio tools.


OmniStudio Standard Guide

OmniStudio Integration Procedures

OmniStudio DataRaptors

Question 6

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment.

Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?

Choose 2 answers



Answer : C, D

To access a patient's insurance coverage, co-pay, and deductible information in the Benefit Verification component of Health Cloud, you need to integrate with external systems (e.g., payers or clearinghouses). Health Cloud provides the Benefit Verification component, which relies on secure API integrations for real-time eligibility and benefits checks.

Step-by-Step Reference:

Configure the Connection Label with the source system's API details:

Extract:

''In Benefit Verification setup, specify the Connection Label and configure the external endpoint and API details to connect to the benefit verification source system.''

(Source: Administer Health Cloud -- Benefit Verification Setup)

Create a named credential to support authenticated callouts:

Extract:

''Use Named Credentials to securely store authentication settings and endpoint information for callouts to external services (such as clearinghouses or payers) required for benefit verification.''

(Source: Salesforce Security Guide and Administer Health Cloud -- Benefit Verification)

Why not A or B?

The HCBenVerConnect custom setting is not part of the standard configuration for the out-of-the-box Benefit Verification component.

Configuring a URI path alone (without API details and credentials) does not enable secure, authenticated communication.


Question 7

A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.

Which Health Cloud capability should help the company with this program?



Answer : B

Step-by-Step

Advanced Therapy Management (ATM):

For personalized medicine programs, such as those involving apheresis and infusion, Salesforce Health Cloud offers Advanced Therapy Management (ATM), specifically designed for complex therapy coordination.

Exact Extract:

''Advanced Therapy Management supports cell and gene therapy processes by coordinating multiple steps such as collection, manufacturing, apheresis, and infusion.''


Why Not Other Options?

Integrated Care Management: Focuses on traditional care plans and care team coordination, not advanced therapies.

Intelligent Document Automation/Intelligent Sales: Not related to therapy process coordination.

Conclusion:

Advanced Therapy Management is the correct Health Cloud capability for coordinating personalized medicine program steps.

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Total 108 questions