Salesforce Heroku-Architect Exam Practice Test Instant Access

Question 1

Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.

Which two capabilities will now be available? (Choose two.)

AAttach Knowledge Articles to Work Order Line Hems Only.

BManage Attached Articles and Search the Knowledge Base

Cinclude Quick Actions and Global Actions in Attached Articles.

DAttach Articles to Work Orders and Work Order Line Items.

Answer : B, D

Question 2

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

AOpen a Case and a renewal Opportunity for the Sales team.

BOpen a Case and create a Work Order for the Dispatch Team.

COpen a Case and inform Customer of weekend service pricing.

DOpen a Case and send email with new Service offerings.

Answer : C, D

Question 3

Universal Containers wants to reduce their mean-time-to-service

Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )

AKnowledge Base

BCustomer Entitlements

CAdjust Scheduling Policy

DDispatching

Answer : A, C, D

Question 4

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour.every hour, between 9am-5pm.

How can this be achieved?

AUse Customer Operating Hours.

BUse Territory-specific Operating Hours.

CUse Multiple Operating Hours with Slots for each hour

DUse Exact Appointments on the WorK Types.

Answer : D

Question 5

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.

Which two recommendations should a Consultant make? (Choose two.)

AIncrease training to Field Service Technicians

BPublish training documentation in a closed Chatter group

CPublish pre-release documentation on the Customer Community.

DIncrease training to Sales Representatives.

Answer : A, C

Question 6

Universal Containers collects sensor data from millions of sensors that are located around the World. Now. they want to process this data on Heroku. What are three advantages of using a microservices architecture with Apache Kafka on Heroku in this scenario? Choose 3 answers.

AKafka is highly available and fault-tolerant

BIndividual services can be scaled easily for high-volume event processing

CConsumers and producers can be scaled independently.

DIndividual services can efficiently communicate with each other using REST APIs.

Answer : A, B, C

- https://www.heroku.com/lech-sessions/get-started-with-apache-kafka

Question 7

Universal Containers has a microservices architecture on Heroku. One microservice. named the Metrics Microservice. periodically fetches metrics from a fleet of loT sensors. Then, the Metrics Microservice is required to send relevant metrics to each of the other microservices using REST. When a new microservice is added to the architecture, the Metrics Microservice must send metrics to that new microservice too. As a result, adding microservices to the architecture causes performance issues. How should an Architect recommend changing this architecture to improve its scalability?

AConfigure each microservices to directly fetch the sensor metrics that are relevant to it.

BUse Private Space DNS Service Discovery to reduce the amount of time required for the Metrics Microservice to obtain each other microservice's IP address

CConfigure the other microservices to pull the Metrics Microservice for updates every five seconds

DUse Apache Kafka on Heroku to publish metrics to a topic that the other microservices can consume.

Answer : D

- https://devcenter.heroku.com/arlicles/heroku<onnect-faq#can-i-use-sharing-rules-to-restrict-recorcd-visibility

Salesforce Certified Heroku Architect Exam Practice Test