Salesforce Heroku-Architect Exam Practice Test Instant Access

Question 1

The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration.

Which three options are available to the Disaster? (Choose three.)

ASelect a Service Appointment from the list, press the 'Change Status' action and 'Dispatch'.

BSelect a Service Appointment from the list, press the 'Candidates' action, and select the best time slot.

CSelect multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the 'Edit' action and allocate the Resource

DCreate a Workflow to close the Milestone when the Wrap Up is complete.

ESelect a Service Appointments from the list and press the 'Schedule' action.

Answer : A, C, E

Question 2

Universal Containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequentfollow-ups.

Which two options should a Consultant recommend? (Choose two )

AChange the Work Order with a closed status of 'Cancelled'.

BAddress

CRe-use the existing Work Order for the follow-up.

DCreate a child Work Order for the follow-up Work Order

EChange the Work Order with a status of 'New'.

Answer : A, D

Question 3

What are the three access levels a user can have in a Heroku Organization account?

AJedi. Padawan, and Co-pilot

BOwner, Author and Viewer

CAdmin. Programmer, and Operator

DAdmin, Member, and Viewer

Answer : D

Question 4

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

ACreate a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

BCreate a Workflow to close the Milestone when the Wrap Up is complete

CCreate a Milestone which has entry criteria (or Status = Technician Wrap Up.

DCreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up

ECreate custom fields to capture that the Wrap Up Activities have been completed.

Answer : B, C, D

Question 5

Universal Containers is looking to implement Entitlement Management to meet the following requirements:

1) Any employee from the customer account is eligible for support.

2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?

AContacts and Service Contracts

BAccounts and Service Contracts

CContacts and Assets

DAccounts and Assets

Answer : D

Question 6

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

ACreating Entitlements for Cases and Work Orders must be separated.

BManaging page layouts and validation rules can be done in Salesforce Lightning

CManaging page layouts and milestone trackers can be done in the Salesforce mobile app.

DCreating Entitlements for Work Orders requires Lightning to be enabled.

Answer : A

Question 7

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck

Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three )

Salesforce Certified Heroku Architect Exam Practice Test