Salesforce Plat-Admn-301 Exam Questions Instant Access

Question 1

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits.

Which two recommended configurators should administrator create? Choose 2 answers

AUse a field with Classic Encryption.

BEnable Shield Platform Encryption.

CConfigure a Field Encryption Policy

DSetRead-Only Field-Level Security in the user Profile

Answer : B, C

Shield Platform Encryption is a Salesforce feature that allows you to encrypt sensitive data at rest while preserving critical platform functionality. It uses a combination of tenant secrets, encryption keys, and masking policies to protect your data. A field encryption policy is a set of rules that defines which fields are encrypted and how they are masked when displayed. A field encryption policy can be used to encrypt and mask the identification number field, except for the last two digits. Reference: https://help.salesforce.com/s/articleView?id=sf.security_pe_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_pe_field_encryption_policies.htm&type=5

Question 2

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

ACreate new Products with the new retail pricing.

BAdd a new Order Process for Orders generated from opportunities.

CCreate a new Price Book for the new retail pricing.

DAdd a required lookup field from the Order to the opportunity.

Answer : C

A price book is a list of products and their prices that can be added to an opportunity. A product can have different prices for different markets or segments, and these prices are stored in different price books. In this case, the administrator should create a new price book for the new retail pricing and add the products that are sold to retail locations for resale. This way, the users can select the appropriate price book and products for their opportunities based on the type of customer they are selling to. Reference: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.products_define.htm&type=5

Question 3

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases.

What report type would this be?

ABucket Report

BJoined Report

CSummary Report

DMatrix Report

Answer : B

A joined report is a type of report that allows you to create multiple report blocks that provide different views of your data. Each report block can have its own fields, columns, sorting, and filtering. A joined report can only be created from summary or matrix reports. You can use a joined report to show data from different report types or data sources on a single report. In this case, you can use a joined report to show Accounts with Open Cases by creating two report blocks: one for accounts and one for cases with a filter for open status. You can then join the two blocks by a common field such as Account ID or Account Name. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_joined_format.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_examples_joined.htm&type=5

Question 4

A user started to work remotely. They are having an Issue logging in.

What could be the issue?

AThe login session has expired for this user.

BThey are signing in from a mobile device.

CThe time zone for the profile is outside of login hours.

DThe user Is not In the IP range for their profile.

Answer : D

IP ranges are settings that restrict login access to Salesforce from specific IP addresses. Administrators can set IP ranges at the org level or at the profile level. If a user tries to log in from an IP address that is outside the allowed range for their profile or their org, they will not be able to access Salesforce. Therefore, if a user started to work remotely and is having an issue logging in, it could be because they are not in the IP range for their profile or their org. Reference: https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htm&type=5

Question 5

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

ACase Source updates to 'email' and an email is sent out using Template2.

BAn email is sent out using Template and then Case Source updates to email'.

CAn email la sent out using Template and then Case Source updates to 'email'.

DCase Source updates to email and an email Is sent out using Template1.

Answer : A

Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2

Question 6

Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.

What should an administrator recommend?

AUse Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.

BCreate separate record types for the Customer Service and Sales users' records.

CConfigure two separate permission sets and assign the appropriate permissions to each user.

DMake two separate Lightning record pages and assign them to the applicable profiles.

Answer : A

Dynamic actions are actions that appear on Lightning record pages based on criteria such as field values or user profiles. Dynamic actions allow administrators to customize which actions are available for users on different record types or page layouts without creating multiple page layouts for each scenario. By using dynamic actions and conditional visibility for accounts at AW Computing, administrators can show only relevant actions for customer service and sales users based on their situation. Reference: https://help.salesforce.com/s/articleView?id=sf.dynamic_actions_overview.htm&type=5

Question 7

The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.

Which two processes should the administrator review? Choose 2 answers

ATime-Based Workflows

BPaused now Interviews

CApex Triggers

DDebug Logs

Answer : A, D

Time-based workflows are a type of workflow that execute actions based on a specific time trigger, such as a certain number of days before or after a date field on a record. Time-based workflows can cause delays in processing because they are added to a queue and processed in one-hour batches. If the queue is large or the system is busy, the actions may not execute at the exact time they are scheduled. Therefore, time-based workflows can contribute to reaching the hourly limit for processing workflow time triggers. Reference: https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_limits.htm&type=5

Salesforce Certified Platform Administrator II Plat-Admn-301 Exam Questions