Salesforce Plat-Admn-301 Exam Questions Instant Access

Question 1

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

ASet up and configure Entitlement Process to design timelines and track issue resolution.

BConfigure the Milestones object on Service Contracts to sequential milestones for common case issues.

CDesign a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

DExpose the Service Contracts object in the Service Console for an agent to view when working a case.

Answer : A

An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5

Question 2

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

Which three things should the administrator do to resolve this issue?

Choose 3 answers

AReview the Error Email for the Process Builder and rectify the issues.

BManually make the updates to the Account as the logged-in user.

CDeactivate the Process Builder in production.

DHave the users refresh the Account page so they get the current Process Builder.

EFix the Process Builder in a sandbox and migrate the change to production.

Answer : A, C, E

To resolve the issue with the Process Builder, the administrator should do the following steps:

Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.

Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.

Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5

Question 3

Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won.

What should an administrator create to achieve this?

AObject-specific Quick Action

BGlobal Quick Action

CLightning Component

DEnhanced Related Lists

Answer : A

An object-specific quick action is a type of action that allows users to do something in the context of a specific object, such as creating or updating a record, logging a call, sending an email, or launching a custom action. In this case, the administrator can create an object-specific quick action on the opportunity object that pre-populates certain fields with predefined values and allows users to quickly close an opportunity from the Salesforce mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.actions_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.actions_objectspecific_actions.htm&type=5

Question 4

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.

What level of access will the sales user have on the Account object?

ARead-only

BModify All

CRead, Create, and Edit

DNo Access

Answer : B

Modify All is the level of access that the sales user will have on the Account object after being assigned to a muting permission set that mutes Delete access on Account. Muting permissions are a way to reduce or remove access to objects or fields for users who are assigned to permission set groups. Muting permissions can only mute object-level permissions, such as Create, Read, Edit, Delete, View All, or Modify All, but not field-level permissions or other permissions. Muting permissions can only reduce or remove access that is granted by other permission sets or permission set groups within the same permission set group, but not by profiles or other sources of access. Therefore, in this case, the muting permission set will only mute the Delete access on Account that is granted by the permission set group, but not the Modify All access that is also granted by the permission set group.

Question 5

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.

What feature should the administrator configure?

AEnable the Case Feed.

BCreate article types.

CDefine data categories and visibility.

DSetup record types and page layouts.

Answer : C

Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_category_visibility.htm&type=5

Question 6

Cloud Kicks (CK) has deployed several new custom apps that use Lightning Web components. The administrator is now concerned that they may need to make some adjustments to CK's org to make it more secure.

Which tools should the administrator use to expose possible security risks within a Lightning web component?

AHealth Check

BMaster Encryption Keys

CSalesforce Optimizer

DSelf-signed Certificates

Answer : A

The most suitable tool to identify potential security risks associated with Lightning Web Components is the Health Check. Health Check allows Salesforce administrators to evaluate and monitor the security posture of their Salesforce org by comparing its settings against Salesforce's recommended security baseline. This feature provides visibility into settings like session security, password policies, and more, which can directly impact the security of custom apps using Lightning Web Components.

Health Check:

Salesforce Health Check examines various security settings in your Salesforce org and provides a score based on how closely your settings align with Salesforce's recommended security baseline.

By using this tool, administrators can identify vulnerabilities and see specific actions to remediate any security gaps found within the org.

Health Check is especially relevant when evaluating new custom applications and components since it can highlight areas that require tightening security to meet organizational standards.

Other options listed:

Master Encryption Keys is relevant for managing encryption but not directly for identifying security risks.

Salesforce Optimizer is used for overall performance and usage insights and doesn't specifically focus on security assessments.

Self-signed Certificates are primarily used for secure communications and do not serve as a tool for security risk assessment.

Therefore, Health Check is the best tool to help the administrator expose potential security risks within the custom Lightning Web Components.

Question 7

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.

What should the administrator do to set this up?

ASet up delegated administrators for the division leaders.

BAssign a flat territory role hierarchy for the divisions.

CCreate a permission set group for the division leaders.

DCustomize and assign profiles for the division teams.

Answer : A

Delegated administration allows administrators to delegate certain user management tasks to other users without granting them full administrative privileges. Delegated administrators can create and manage users only within specified roles or public groups. This option will meet the requirement of allowing each division to create and manage users only within their division. Reference: https://help.salesforce.com/articleView?id=delegated_administration_overview.htm&type=5

Salesforce Certified Platform Administrator II Plat-Admn-301 Exam Questions