Salesforce Plat-Arch-201 Exam Questions Instant Access

Question 1

A large telecommunication provider that provides internet services to both residence and business has the following attributes:

A customer who purchases its services for their home will be created as an Account in Salesforce.

Individuals within the same house address will be created as Contact in Salesforce.

Businesses are created as Accounts in Salesforce.

Some of the customers have both services at their home and business.

What should a data architect recommend for a single view of these customers without creating multiple customer records?

ACustomers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships.

BCustomers are created as Person Accounts and related to Business and Residential Accounts using the Account Contact relationship.

CCustomer are created as individual objects and relate with Accounts for Business and Residence accounts.

DCostumers are created as Accounts for Residence Account and use Parent Account to relate Business Account.

Answer : B

Creating customers as Contacts and relating them to Business and Residential Accounts using the Account Contact Relationships (option A) is the best option to recommend for a single view of these customers without creating multiple customer records, as it allows the data architect to model complex relationships between customers and accounts using native Salesforce features and tools. Creating customers as Person Accounts and relating them to Business and Residential Accounts using the Account Contact relationship (option B) is not a good option, as it may create data redundancy and inconsistency, and it does not leverage the existing Contact object. Creating customers as individual objects and relating them with Accounts for Business and Residence accounts (option C) is also not a good option, as it may require more customization and maintenance effort, and it does not leverage the existing Account and Contact objects. Creating customers as Accounts for Residence Account and using Parent Account to relate Business Account (option D) is also not a good option, as it may create confusion and complexity with the account hierarchy, and it does not leverage the existing Contact object.

Question 2

Universal Containers (UC) is transitioning from Classic to Lightning Experience.

What does UC need to do to ensure users have access to its notices and attachments in Lightning Experience?

AAdd Notes and Attachments Related List to page Layout in Lighting Experience.

BManually upload Notes in Lighting Experience.

CMigrate Notes and Attachment to Enhanced Notes and Files a migration tool

DManually upload Attachments in Lighting Experience.

Answer : C

The correct answer is C, migrate Notes and Attachment to Enhanced Notes and Files using a migration tool. Enhanced Notes and Files are the new features in Lightning Experience that replace the classic Notes and Attachments. They offer more functionality and security than the classic version. To access them in Lightning Experience, you need to migrate your existing Notes and Attachments using a migration tool provided by Salesforce. Adding Notes and Attachments Related List, manually uploading Notes or Attachments, or doing nothing are not valid solutions, as they will not enable you to use the enhanced features in Lightning Experience.

Question 3

What should a data architect do to provide additional guidance for users when they enter information in a standard field?

AProvide custom help text under field properties.

BCreate a custom page with help text for user guidance.

CAdd custom help text in default value for the field.

DAdd a label field with help text adjacent to the custom field.

Answer : A

The correct answer is A. To provide additional guidance for users when they enter information in a standard field, a data architect should provide custom help text under field properties. This will display a help icon next to the field label that users can hover over to see the help text. Option B is incorrect because creating a custom page with help text for user guidance will require additional development effort and may not be easily accessible by users. Option C is incorrect because adding custom help text in default value for the field will overwrite the actual default value of the field and may confuse users. Option D is incorrect because adding a label field with help text adjacent to the custom field will clutter the page layout and may not be visible to users.

Question 4

Universal Containers has two systems. Salesforce and an on -premise ERP system. An architect has been tasked with copying Opportunity records to the ERP once they reach a Closed/Won Stage. The Opportunity record in the ERP system will be read-only for all fields copied in from Salesforce. What is the optimal real-time approach that achieves this solution?

AImplement a Master Data Management system to determine system of record.

BImplement a workflow rule that sends Opportunity data through Outbound Messaging.

CHave the ERP poll Salesforce nightly and bring in the desired Opportunities.

DImplement an hourly integration to send Salesforce Opportunities to the ERP system.

Answer : B

Implementing a workflow rule that sends Opportunity data through Outbound Messaging is the optimal real-time approach that achieves the solution of copying Opportunity records to the ERP once they reach a Closed/Won Stage. A workflow rule can trigger an Outbound Message when an Opportunity record meets certain criteria, such as having a Closed/Won Stage. An Outbound Message can send data from Salesforce to an external system via SOAP API, without requiring any code. The external system can then process the data and create a read-only record in the ERP system. The other options are not optimal or real-time, as they would either require additional systems or tools, not provide real-time data synchronization, or not meet the frequency requirement

Question 5

To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce. What common error should the data architect be aware of when using upsert?

AErrors with duplicate external Id values within the same CSV file.

BErrors with records being updated and inserted in the same CSV file.

CErrors when a duplicate Contact name is found cause upsert to fail.

DErrors with using the wrong external Id will cause the load to fail.

Answer : A

Data Loader uses external Id fields to match records in the CSV file with records in Salesforce during an upsert operation. If the CSV file contains duplicate external Id values within the same file, Data Loader will throw an error saying ''Duplicate Id Specified'' and will not process those records. Therefore, it is important to ensure that the CSV file does not have any duplicate external Id values before using Data Loader to upsert records.

Question 6

Universal Containers (UC) is a major supplier of office supplies. Some products are produced by UC and some by other manufacturers. Recently, a number of customers have complained that product descriptions on the invoices do not match the descriptions in the online catalog and on some of the order confirmations (e.g., "ballpoint pen" in the catalog and "pen" on the invoice, and item color labels are inconsistent: "what vs. "White" or "blk" vs. "Black"). All product data is consolidated in the company data warehouse and pushed to Salesforce to generate quotes and invoices. The online catalog and webshop is a Salesforce Customer Community solution. What is a correct technique UC should use to solve the data inconsistency?

AChange integration to let product master systems update product data directly in Salesforce via the Salesforce API.

BAdd custom fields to the Product standard object in Salesforce to store data from the different source systems.

CDefine a data taxonomy for product data and apply the taxonomy to the product data in the data warehouse.

DBuild Apex Triggers in Salesforce that ensure products have the correct names and labels after data is loaded into salesforce.

Answer : C

A correct technique UC should use to solve the data inconsistency is to define a data taxonomy for product data and apply the taxonomy to the product data in the data warehouse. A data taxonomy is a hierarchical classification of data entities and attributes that defines their meaning, format, and relationships.A data taxonomy can help ensure consistency, accuracy, and completeness of product data across different systems and channels

Question 7

A Customer is migrating 10 million order and 30 million order lines into Salesforce using Bulk API. The Engineer is experiencing time-out errors or long delays querying parents order IDs in Salesforce before importing related order line items. What is the recommended solution?

AQuery only indexed ID field values on the imported order to import related order lines.

BLeverage an External ID from source system orders to import related order lines.

CLeverage Batch Apex to update order ID on related order lines after import.

DLeverage a sequence of numbers on the imported orders to import related order lines.

Answer : B

Leverage an External ID from source system orders to import related order lines. This is the recommended solution because it allows you to use the upsert operation to match records based on the External ID field, which is indexed and unique.This avoids the need to query the parent order IDs in Salesforce before importing the order line items, which can cause time-out errors or long delays1.

Salesforce Certified Platform Data Architect Plat-Arch-201 Exam Questions