Salesforce Process Automation Accredited Professional (AP-221) Exam Practice Test Instant Access

Question 1

An administrator wants to route an employee's time-off request to their manager for approval. Which tool should the administrator use?

AProcess Builder

BApprovals

CWorkflow Rules

DFlow Builder

Answer : B

Question 2

For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

AWhen a customer calls and wants to confirm an account balance, the service agent can look it up.

BWhen agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

CWhen a customer wants to locate a branch near their home, the agent locates a nearby office.

DWhen a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.

Answer : D

Question 3

How can a consultant use process automation tools to set up Salesforce Flow for Service?

AUse Flow Builder to create flows, and specify them in an Actions and Recommendations deployment or in a process.

BAdd the Actions and Recommendations component to a process.

CUse Flow Builder to add processes to the Actions and Recommendations component.

DUse Process Builder to create flows and quick actions.

Answer : A

Question 4

What are three basic building blocks of Salesforce Flow?

AElement

BResource

CVariables

DConstants

EConnector

Answer : A, B, E

Question 5

What does debug option in Flow Builder allow an Administrator to do?

AEnter custom values for input variables and view step-wise details.

BRun the most recent saved version of the flow with auto-save mode turned OFF.

CVersion a Flow that can be saved as current version after the Flow has run.

DRoll back to previously executed actions, callouts, and changes committed to the database.

Answer : A

Question 6

An Administrator wants to see which Flows currently have paused interviews or scheduled actions. Where should the Administrator go?

AIn Setup, type ''Queue'' in the Quick Find menu and select ''Queue''

BIn Setup, go to Flows and select the Recently Viewed List View

CIn Setup, go to Process Automation and select Paused Flow Interviews

DIn Setup, go to Process Automation and select Automation Home

Answer : C

Question 7

Which Flow Element should the Administrator select to pause a Flow and collect information from a user for further processing?

ALogic

BIntegration

CAction

DScreen

Answer : D