Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam Questions Instant Access

Question 1

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents

are using a mobile device or a browser to access Salesforce.

What should the consultants do to efficiently analyze how users are logging in to Salesforce?

ACreate a custom report on the User object.

BReview the login history on the user record.

CCreate a User report and filter by Login Subtype.

Answer : C

Question 2

Cloud Kicks (CK) wants to implement sharing rules.

Which consideration should the consultant explain to CK?

ASharing rules can expand access beyond the organization-wide default levels.

BWhen a sharing rule is deleted, the sharing access created by that rule must be manually removed.

CSharing rules apply only to new records that meet the definition of the source data set.

Answer : A

Question 3

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.

Which tool should a consultant recommend to meet the requirement?

ASalesforce Inbox

BEnhanced Email

CEinstein Activity Capture

Answer : A

Question 4

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.

What is a justification for using AppExchange data services?

ATo use Salesforce Surveys to update customers' data

BTo create customer segments with personas and scoring

CTo activate customizable sales forecasting and lead scoring

Answer : B

Question 5

Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.

Which option should a consultant recommend to meet this requirement?

AInstall the Salesforce Adoption Dashboards package from AppExchange.

BCreate a custom report based on Lightning Exit By Page Metrics.

CCreate a custom report based on Lightning Usage By Browser Metrics.

Answer : A

Question 6

Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes.

What should the consultant take into consideration?

AContacts are private and shared through sharing rules.

BContacts are private and shared through the role hierarchy.

CContacts are private and only the owner and admin can view them.

Answer : C

Question 7

Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem.

Which resource should the consultant recommend to help CK reach its goal?

AEnd user feedback

BSalesforce Premier Success

CTrailblazer Community

Answer : C