Salesforce Certified Platform Foundations (Plat-101) Exam Practice Test Instant Access

Question 1

Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

ABusiness Analyst

BUser Experience Designer

CPlatform Developer

Answer : A

A business analyst produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges.A business analyst also helps design and implement solutions using Salesforce tools and best practices

Question 2

A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.

AGroup by opportunity stage> Filter by product family > Sum the total number sold

BGroup by product family > Filter to show only Closed Won opportunities >Sum the total number sold

CCroup by active products > Filter to show opportunities this year > Sum the quantity

Answer : A

The steps that the sales manager should follow to create a report that shows their top-selling product families by quantity are:

Group by product family > Filter to show only Closed Won opportunities > Sum the total number sold

These steps will allow the sales manager to see how many products from each product family were sold in the closed opportunities, and compare the performance of different product families.

Question 3

A Salesforce standard profile end user is looking for specific information on an Opportunity record page. They are overwhelmed by the required scrolling to see the page.

What should the user do to simplify the page to see only what they want?

ACollapse detail sections.

BRemove activities.

CChange page layout assignment.

Answer : A

Collapsing detail sections is a way to simplify the page to see only what the user wants, as it will hide the fields in that section and reduce the scrolling.

Question 4

Get Cloudy Consulting (GCC) wants to migrate to Salesforce as its business continues to grow. GCC's needs include:

Communicating available products and services to its prospective customers

Improving its sales pipeline forecast and management quarterly revenue goals

Offering support to customers through its website, consider for implementation?

AService, Experience, and Marketing

BCommerce, Service, and Marketing

CSales, Service, and Marketing

Answer : C

The Salesforce products that best suit GCC's needs are Sales Cloud, Service Cloud, and Marketing Cloud.Sales Cloud helps GCC communicate its products and services to its prospective customers, improve its sales pipeline forecast and management, and achieve its quarterly revenue goals6.Service Cloud helps GCC offer support to customers through its website, phone, email, chat, and social media channels7.Marketing Cloud helps GCC create personalized customer journeys across email, mobile, social, web, and more

Question 5

A Salesforce associate at Get Cloudy Consulting is given a list of opportunities to work through. The associate asks for an easier way to change the opportunity stage.

What should be recommended?

ASwitch to the Kanban View.

BCreate multiple list views.

CUse a Dynamic Dashboard View.

Answer : A

The recommendation for the associate to change the opportunity stage more easily is to switch to the Kanban View. The Kanban View is a visual representation of the records in a list view, organized by stages or other categories. The associate can drag and drop the records from one column to another to update the stage or other fields. The Kanban View also shows key metrics and alerts for each column, such as the total amount, number of records, and overdue tasks. Creating multiple list views or using a Dynamic Dashboard View are not as convenient and efficient as using the Kanban View.

Question 6

Get Cloud Consulting (GCC) currently uses separate platform for marketing sales, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.

What would provide GCC the most benefit by mobbing to the Salesforce Platform?

ASalesforce increases security by only requiring employees to remember one password.

BSalesforce saves companies money by eliminating the need to purchase licenses for multiple systems.

CSalesforce provides a complete view of a company's customers on one unified platform.

Answer : C

The most benefit that GCC would get by moving to the Salesforce Platform is that it provides a complete view of a company's customers on one unified platform. This means that GCC can access and manage all the data and processes related to its marketing, sales, commerce, service, and IT departments from one place, without having to switch between different systems or platforms. This also enables GCC to have a 360-degree view of its customers, which helps it deliver personalized and consistent experiences across all touchpoints.

Question 7

A Salesforce associate wants to connect with other Salesforce associates in their local area.

Which Salesforce resource allows them to network and collaborate with others based on role and location?

ATrailblazer Connect

BSalesforce Interest Groups

CTrailblazer Community Groups

Answer : C

Trailblazer Community Groups are the Salesforce resource that allows associates to network and collaborate with others based on role and location. Trailblazer Community Groups are local or virtual gatherings of Salesforce enthusiasts who share best practices, learn new skills, and support each other. There are different types of groups for different interests, such as admins, developers, marketers, women in tech, and more.