Salesforce-Certified-Administrator Exam Practice Test Instant Access

Question 1

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

ACreate one page layout. Use record types to ensure the proper status picklist values display.

BCreate two page layouts. Use business processes and record types to display the appropriate picklist values.

CCreate one page layout. Use business processes to ensure the proper status picklist values display.

DCreate two page layouts, one with a House Status field and the other with a Condominium Status field.

Answer : B

Question 2

Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date.

Which two changes in Setup should the administrator make?

AUse the page layout editor to change the related list type to Enhanced List.

BEdit the Related List component in the Lightning App Builder and choose Related List as the related list type.

CEdit the Related List component in the Lightning App Builder and choose Enhanced List as the related list type.

DUse the page layout editor to include the appropriate column in the Cases related list.

Answer : B, D

Question 3

What should an administrator use as an identifier when importing and updating records from a separate system?

ARich Text field

BRecord ID

CAuto-Number field

DExternal ID

Answer : D

Question 4

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

ACustom Component

BHighlight Panel

CAction and Recommendations

DComponent Visibility Filter

ERich Text Area

Answer : A, D

Question 5

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.

What is the likely cause?

AThe stage of the Opportunity records was changed to closed lost.

BPermission sets were removed when the user was deactivated.

CThe record type of the Opportunity records was changed.

DThe records were manual shared with the user.

Answer : D

Question 6

What will happen to the Chatter post in this situation?

AThe pending Chatter post will be canceled.

BThe pending Chatter post will be sent on the 10th of the month

CThe pending Chatter post will be will be paused.

DThe pending Chatter post will be sent in 30 days.

Answer : A

Question 7

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

AThe Case record type is missing Closed as a picklist value.

BThe Close Case page layout must be used to close a case.

CThe Show Closed Statuses m Case Status Field checkbox is set to the default.

DThe Support Process being used omits Closed as a status choice.

Answer : D

Salesforce Certified Administrator Exam Practice Test