Salesforce Communications Cloud Accredited Professional (AP-203) Exam Questions Instant Access

Question 1

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

* Product must be grouped during decomposition in order to send products to the billing system based on location

* After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

ASplit the order into multiple order and group order items based on the service location

BCreate a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

CUse the CPQ multisite feature and group the service locations and create orders for each group

DAfter splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

Answer : D

Question 2

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

ASynchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

BSynchronize real time customer data between the two CRMs at the end of business day using batch updates.

CIntroduce customer data management system as a part of digital transformation to keep customer data up to date

DAllow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Answer : A

Question 3

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.

UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

AManage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

BManage product catalog in communication cloud and periodically synchronize the web channels automatically

CManage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

DIntroduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Answer : C

Question 4

ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

AEnterprise Sales Management

BAssets based ordering

CMobile subscription Management

DDigital commerce

Answer : C

Question 5

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

AAccommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

BAccommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

CAccommodate the feature since otherwise business representative will not accept the iteration results.

DAccommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Answer : D

Question 6

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

AThe product services sold can undergo future attribute changes

BThe Product sold is a device accessory such as phone case

CThe product/service sold is high volume, one time billing event, such as a pay per view

DThe product services sold will have child features added in the future

EThe product Service sold has a recurring charge

Answer : A, D

Question 7

ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

AConfigure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

BConfigure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

CConfigure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

DConfigure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

Answer : B