Salesforce Hyperautomation Specialist Salesforce Certified Hyperautomation Specialist Exam Practice Test

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Question 1

Northern Trail Outfitters (NTO) is building a hyperautomation solution using Salesforce and MuleSoft. Their Salesforce admin needs to automate a comprehensive, multi-step process that a single user will execute after a case record is created.

How should the Salesforce Flow solution be structured to meet this requirement?

AAn autolaunched flow that will process user inputs and conditional logic to automate the process in Salesforce

BA single flow Orchestration that uses Stages and Steps to organize automated actions and process user inputs

CA screen flow to process user inputs and an autolaunched flow to process backend steps automatically

DA parent flow with subflows to help organize automated actions and generate reusable components

Answer : B

To address the comprehensive, multi-step process automation requirement at Northern Trail Outfitters (NTO), a single flow orchestration that uses Stages and Steps is the best solution.

Flow Orchestration in Salesforce:

Stages and Steps: Flow Orchestration allows Salesforce admins to build sophisticated automations by structuring the flow into Stages (representing different parts of the process) and Steps (individual actions within each Stage).

User Inputs and Automated Actions: By leveraging Stages and Steps, Salesforce Flow Orchestration can handle both user inputs and backend automated steps seamlessly, ensuring the entire process is automated and organized efficiently.

Error Handling and Conditional Logic: It also allows for conditional logic and error handling, ensuring that the flow can adapt to various scenarios that may arise during the automation process.

Comprehensive Process Automation:

Single User Execution: Given that the requirement specifies that a single user will execute the process after a case record is created, Flow Orchestration is ideal as it can manage the end-to-end process in a structured manner, without requiring multiple flows or complex configurations.

Salesforce documentation on Flow Orchestration provides detailed insights on how to design and implement such solutions.

Question 2

AnyAirlines wants to create a new marketing campaign that sends customers special offers every month based on their accrued loyalty points. There is an existing integration for customer data using MuleSoft's API-led three-tier strategy. Loyalty information exists in an external system that can be accessed via an HTTP endpoint provided by the system, but has no current integration. The external ID used will be email address.

The desired output is a CSV file containing customers that includes only the top 10 percent of loyalty point holders.

What is the most efficient way to meet this requirement?

A1. Have the MuleSoft team develop a new integration that includes a System API to the Loyalty system and uses the existing Customer System API.
2. Create a Process API to output the final results.
3. Create an Experience API for the business consumers to initiate the integration.

B1. Create a MuleSoft Composer flow that utilizes the current Customer integration to select all customers.
2. Create an additional MuleSoft Composer flow that retrieves all the Loyalty information.
3. Create a MuleSoft Composer flow that combines the two previous results and outputs the top 10 percent to a CSV file.

C1. Have the MuleSoft team develop a new integration that includes a new System API to both the Customer and Loyally systems.
2. Create a Process API to output the final results.
3. Create an Experience API for the business consumers to initiate the integration.

D1. Create a Salesforce Flow that retrieves the Contact data.
2. Create a Salesforce Flow that retrieves the Loyalty data.
3. Create a Flow Orchestration that uses the two flows and outputs the result to a CSV file.

Answer : A

Develop System API for Loyalty System: The first step is to develop a new System API that integrates with the Loyalty system. This API will handle communication with the external system via the provided HTTP endpoint.

Utilize Existing Customer System API: Use the existing System API for customer data to retrieve necessary customer information. Combining these APIs ensures a modular approach and reuse of existing assets.

Create Process API: Develop a Process API that combines data from both the Customer and Loyalty System APIs. This API will process the data, apply business logic to filter the top 10 percent of loyalty point holders, and format the results.

Create Experience API: Develop an Experience API to serve the business consumers. This API will provide a user-friendly interface for initiating the integration and retrieving the results as a CSV file.

Question 3

AnyAirlines implements a credit card program that requires customer applications to go through a review process before approval. They want to develop a series of hyperautomation solutions that will integrate to process the applications and enter the customer's information into a legacy system once approved.

They want to complete the following components:

An Einstein bot that will initiate the credit card application and create a record of an existing Salesforce Custom Object

A Salesforce flow that marks the credit card application as approved in Salesforce

An RPA process that interacts with multiple applications and websites

A simple MuleSoft Composer flow that triggers if a credit card application is approved and then invokes an RPA process

Which component will likely require the most effort to complete?

AA simple MuleSoft Composer flow that triggers if a credit card application is approved and then invokes an RPA process

BA Salesforce flow that marks the credit card application as approved in Salesforce

CAn RPA process that interacts with multiple applications and websites

DAn Einstein bot that will initiate the credit card application and create a record of an existing Salesforce Custom Object

Answer : C

Developing an RPA process that interacts with multiple applications and websites typically requires the most effort due to several factors:

Complexity of Interaction:

RPA processes involve simulating human actions to interact with different user interfaces. This includes navigating web pages, filling out forms, and clicking buttons, which can be complex and time-consuming to script and test.

Integration Challenges:

The RPA process must handle different applications and websites, each with unique behaviors and potential for errors. Ensuring reliable and consistent interaction across these systems requires thorough testing and potentially custom handling for each system.

Maintenance and Updates:

RPA processes need to be maintained and updated as the applications or websites they interact with change. This ongoing effort can be significant compared to other components.

MuleSoft RPA Documentation

Question 4

A Salesforce administrator asks for advice on how to build their Salesforce flow. They need to complete several DML actions as part of their Salesforce flow and are running into DML governor limits during testing.

Which two pieces of advice should be given to the Salesforce administrator to improve their flow? (Choose two.)

AAvoid putting DML statements inside of For Loop occurrences.

BUse the upsert action to reduce the amount of DML statements required during the flow runtime.

CLoopthrough a collection variable to save more records with a single DML statement.

DUse DML statements at the end of the flow wherever possible.

Answer : A, C

Avoid DML in For Loops: Placing DML (Data Manipulation Language) operations inside a loop can quickly exceed Salesforce governor limits, as each iteration performs a separate DML operation. It's best to collect records in a list and perform DML operations outside the loop.

Use Collection Variables: By looping through a collection variable and adding records to it, you can perform bulk DML operations, which are more efficient and less likely to hit governor limits.

Use Upsert Action: Using the upsert action can reduce the number of DML statements by combining insert and update operations. However, this strategy depends on the specific flow requirements and data structure.

DML Statements at the End: Consolidating DML operations to the end of the flow is advisable, but care should be taken to handle errors and exceptions appropriately.

Question 5

AnyAirlines is attempting to automate a process that triggers when a case is created in Salesforce but requires data to be extracted from a website without an API. It plans to automate the process using MuleSoft Composer and MuleSoft RPA.

During the design phase, it uses RPA Recorder to gather the steps required to interact with the website.

What will automatically be gathered by RPA Recorder when recording a manual activity?

AVariable information used by the user during the process

BConditional decisions made by the user during the process

CComments on the purpose of the different steps carried out by the user

DDocumentation on the elements used by the user during the process

Answer : D

When using MuleSoft RPA Recorder to gather steps required for interacting with a website, it automatically collects documentation on the elements used by the user during the process.

MuleSoft RPA Recorder:

Automatic Element Documentation: The RPA Recorder captures all the elements (e.g., buttons, fields, and other UI components) that the user interacts with during the manual process recording.

Metadata Collection: It collects metadata such as element IDs, types, and positions, which are essential for accurately replicating the manual actions during automation.

Why Not Other Options:

Variable Information: While variable information is important, it is not the primary focus of the RPA Recorder. Variables can be defined post-recording.

Conditional Decisions: Conditional logic is typically added during the design phase of the RPA script, not during the initial recording.

Comments: User comments on the purpose of steps are not automatically recorded; this information needs to be added manually.

For more detailed information on how MuleSoft RPA Recorder works, refer to MuleSoft's official RPA documentation

Question 6

Northern Trail Outfitters (NTO) has outgrown its custom Extract-Transform-Load (ETL) solution and needs to migrate its ETL jobs to a new tool. One of the requirements is a single interface to view and manage the ETL jobs. Some of these ETL jobs interact with systems that are hosted on-premises.

According to Salesforce's hyperautomation best practices, how should Salesforce's various hyperautomation solutions be combined to meet NTO's requirements?

AMigrate all integrations to MuleSoft Compose.
Use the Salesforce UI to view all MuleSoft Composer integrations.
Leverage MuleSoft RPA for on-premises systems.

BImplement a three-tier API-led strategy to migrate its ETL jobs to a new tool.
Use Anypoint API Manager to view and manage all API integrations.

CMigrate integrations with simple transformations to MuleSoft Composer and complex integrations to Anypoint Platform.
Use Anypoint Exchange to view and manage all API integrations.

DUse External Services in Salesforce to connect with Anypoint Platform.
Use Orchestrator to coordinate the different ETL jobs in a single UI.
Leverage MuleSoft RPA for on-premises systems.

Answer : C

To meet NTO's requirements of migrating ETL jobs and managing them efficiently, the following approach is recommended:

Migrate Simple Integrations to MuleSoft Composer:

MuleSoft Composer is suitable for simple transformations and straightforward data integrations that do not require complex logic or custom coding. This allows non-technical users to manage and automate these processes easily.

Migrate Complex Integrations to Anypoint Platform:

For more complex integrations that involve intricate business logic, large data volumes, or require advanced features like error handling, use Anypoint Platform. Anypoint Platform provides robust capabilities for building, deploying, and managing APIs and integrations.

Use Anypoint Exchange:

Anypoint Exchange serves as a centralized repository for all API assets, including those created using Composer and Anypoint Platform. It provides a single interface to view, manage, and share API integrations.

This approach leverages the strengths of both tools and ensures that all API integrations are efficiently managed and monitored.

Anypoint Platform Documentation

Anypoint Exchange Documentation

Question 7

Northern Trail Outfitters wants to run a bidirectional sync of data between two Salesforce orgs. They want to perform real-time updates between both systems so that if either system is updated, the other one is automatically updated with the new data.

What is the minimum number of Mute-Soft Composer flows needed to meet this requirement?

Answer : C

To achieve a bidirectional sync between two Salesforce orgs using MuleSoft Composer, you would need a minimum of two flows.

Flow 1: Sync from Org A to Org B: This flow monitors changes in Org A and updates Org B with the new data whenever a change occurs.

Flow 2: Sync from Org B to Org A: Similarly, this flow monitors changes in Org B and updates Org A with the new data whenever a change occurs.

This setup ensures that any change in either Salesforce org is reflected in the other, maintaining real-time synchronization between the two systems.