Salesforce Maps Accredited Professional Exam Practice Test

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Total 100 questions
Question 1

From which device(s) can a user create and edit a Route or Schedule?



Answer : B

Users can create and edit a Route or Schedule from both desktop and mobile devices using Salesforce Maps.On the desktop, users can access the Routes tab to create a new route, import events from their Salesforce calendar, add markers, favorite locations, or points of interest, optimize the route, lock the stop order, and print or email the route1.On the mobile device, users can access the Routes feature to create a new route, add accounts or contacts from their map or list view, optimize the route, lock the stop order, and get directions using their preferred navigation app2.Users can also sync their routes between desktop and mobile devices3.Reference:

1: Create a Route in Maps | Salesforce Help2

2: Routes Feature | Salesforce Maps Mobile User Guide

3: Sync Routes Between Desktop and Mobile | Salesforce Maps Mobile User Guide

: https://help.salesforce.com/s/articleView?id=sf.maps_mobile_routes.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.maps_mobile_sync_routes.htm&type=5


Question 2

What are three things that can be published from Territory Planning to Enterprise Territory Management?



Answer : A, D, E

According to the Salesforce Help article on Publish to Enterprise Territory Management in Salesforce Maps Territory Planning2, three things that can be published from Territory Planning to Enterprise Territory Management are: manually assigned accounts, territories, and geographic territory rules.Manually assigned accounts are accounts that are locked to a specific territory in Territory Planning and will not be affected by optimization or rule changes2.Territories are the hierarchical units that define sales and service coverage areas3.Geographic territory rules are rules that assign accounts to territories based on their address fields4.


Question 3

When attempting to publish an alignment, several publish options are greyed out and inactive. What is the most likely causes of this?



Answer : C

According to the Salesforce Help article on Configure Options for Publishing Alignments1, one of the possible causes of some publish options being greyed out and inactive is that the user does not have the correct permission to publish.The admin can configure the access level and approval requirement for each publish option in the Salesforce Maps package settings1.If the user is not assigned to a permission group or profile that has the access level to publish, they will not be able to use that option1.


Question 4

How can a Sales manager give stakeholders access to the proposed alignments that were created in Territory Planning?



Answer : C

According to the Salesforce Help article on Sharing and Collaboration in Salesforce Maps Territory Planning6, one of the ways to share an alignment with stakeholders is to click the share button from the Browser, alignment header, or map legend.This will open a dialog box that allows users to share an alignment as a PDF file via email or download it locally6.The PDF file contains information such as alignment name, description, date range, dataset name, number of areas and units, unit assignment summary, unit distribution summary, map view, and area list


Question 5

An international client is facing difficulties when geocoding local addresses on their records using Salesforce Maps. What are the two initial troubleshooting steps the consultant should take to address this issue?



Answer : A, C

According to the Salesforce Help article on Maps Geocoding FAQ4, geocoding is the process of taking input text, such as a street address, and returning a latitude and longitude, which can be used to plot the location on the Earth's surface.Salesforce Maps relies on interacting with a geocoding service through an API4.One of the initial troubleshooting steps that a consultant should take to address geocoding issues is to check Salesforce Help for the Maps Geocoder coverage table to determine what's the level of geocoding coverage for the client's region5.The geocoder coverage table contains information such as coverage level, localized address labels, point addresses, postal codes, and postal code format for each country or area5. Another initial troubleshooting step that a consultant should take is to assess the quality and structure of the address information on the client's records.The quality and structure of the address information can affect the accuracy and completeness of geocoding results4.For example, incomplete or invalid addresses, missing or incorrect postal codes, or non-standard address formats can cause geocoding errors or failures4.


Question 6

Alpine Energy has just purchased Salesforce Maps and plans on deploying it to their field sales users for route planning and optimization. What two actions should the Admin do to ensure their Salesforce records plot in the correct location on the map?



Answer : A, C

According to the Trailhead module on Configure for Location Accuracy Unit3, one of the actions that an admin should do to ensure their Salesforce records plot in the correct location on the map is to confirm that each object to be used within Salesforce Maps has geolocation or number fields for latitude and longitude coordinates.These fields store the location data for each record and allow Salesforce Maps to read them when plotting data on the map3. Another action that an admin should do is to confirm that every record has a complete and valid address.This will help Salesforce Maps to geocode the records accurately and place them on the map based on their address fields4.


Question 7

A customer would like to create an alignment based on a territory model exported from another system. The records are not importing, with an error indicating "Some records did not import". Which two steps should the user take to resolve the error?



Answer : A, D

According to the Salesforce Help article on Fix Data Import Errors in Salesforce Essentials1, one of the steps to fix import errors is to check the failed data import log to determine the cause.The log file contains an extra field that describes errors for each item in detail1. Another step to fix import errors is to ensure that the columns of the CSV are in the proper order.The order of the columns in the CSV file must match the order of the fields in Salesforce2.


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Total 100 questions