Salesforce Certified Slack Consultant Slack-Con-201 Exam Questions

Answer : C

The correct answer is C. A Social workspace is designed for culture-building, employee connection, special-interest communities, affinity groups, hobbies, social interaction, and informal relationship-building. The client's stated success vision is to help employees feel more connected with peers and improve connectivity among global and remote employees. At the same time, they want to limit noise and distraction in users' primary workspaces. A separate social workspace solves both needs: it creates a dedicated place for community and culture while keeping non-work or loosely work-related conversation out of the main operational workspace. Option A, Secondary, is too generic and does not describe the cultural purpose. Option B, External, is used for collaboration with external parties and does not fit internal employee connection. Option D, Global, is typically the primary broad workspace for all employees and would not reduce noise in the primary workspace. The correct design isolates social collaboration without suppressing it.

Reference topic: Grid Design --- social workspace design, employee connection, global/remote culture, workspace noise reduction, and primary workspace focus.

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Answer : A

The correct answer is A. The constraint is explicit: the SOW only includes one Admin Essentials training, but the client has twenty Workspace Admins distributed across North America, China, and Australia. A tailored video series provides reusable, asynchronous enablement that can reach all admins across time zones without exceeding scope. This is a practical learning-design response: it preserves project boundaries while still giving the admin audience role-specific training materials. Option B is poor consulting practice because offloading the training to the client's IT team does not ensure quality, consistency, or alignment with the Slack launch plan. Option C is not enablement; 24/7 support is reactive and does not prepare admins to perform their role. Option D may be reasonable if the client wants expanded live training, but it changes scope and therefore does not meet the phrase ''within the scope of the project.'' The best answer is to supplement the single live Admin Essentials session with scalable admin-focused video content.

Reference topic: Learning and Enablement --- admin training strategy, asynchronous enablement, time-zone coverage, SOW constraints, and scalable learning materials.

Answer : A

The correct answer is that existing and frequently used apps reveal integration opportunities that can make the Slack launch more productive. Discovery is not just a fact-finding exercise; it is how the consultant identifies how work actually happens today and how Slack can improve that work. If employees rely heavily on tools such as Salesforce, Google Drive, Jira, ServiceNow, Zoom, Microsoft 365, or project-management platforms, those systems may become high-value Slack integrations. Bringing core work tools into Slack reduces context switching, improves visibility, and creates practical launch use cases that make Slack immediately useful. Option B is not the best answer because the question asks specifically about the Slack launch experience, not general training on non-Slack apps. Option C is possible in rare cases, but the primary consultant objective is to identify productive integration opportunities. Option D may surface during access discovery, but it is not the main reason to ask about frequently used applications.

Reference topic: Discovery --- current-state analysis, app ecosystem assessment, integration opportunities, launch use cases, and productivity-centered Slack adoption.

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Answer : C

The correct answer is C. A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process. The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.

Answer : D

The correct answer is D. The question asks for the most automated archive/unarchive request process. A channel workflow is the clear automation mechanism because it gives employees a structured request path instead of relying on free-form messages or direct admin intervention. In a well-designed support channel such as #plz-admin, users can open the channel workflows, select the archive/unarchive workflow, provide the required details, and route the request to the appropriate admin or approval process. Option A uses the wrong support-channel pattern and is only a manual message. Option B creates a private dependency on a workspace admin and does not scale. Option C is also manual and the channel name is malformed as #plz admin instead of a clean hyphenated Slack channel name. Option D uses the correct channel naming convention and applies Workflow Builder to standardize intake, reduce admin back-and-forth, and make the archive/unarchive process repeatable.

Reference topic: Channel Strategy --- admin request channels, Workflow Builder automation, channel archive process, support-channel naming, and scalable user request management.

Answer : D

The correct answer is D. The requirement is to automatically sign users out of desktop and mobile Slack sessions every 30 days. Slack session duration is a security control, so it belongs under org security settings rather than SSO settings. The duration is configured in hours, and 30 days equals 720 hours. Option A uses the correct security-settings area but expresses the duration as calendar days rather than the tested configuration value. Option B and Option C are incorrect because they place the control under SSO settings, but the requirement concerns Slack session duration for desktop and mobile instances, not SSO configuration itself. The consultant must translate the business requirement into the correct administrative setting and format: org-level security setting plus 720-hour session duration. This supports the client's security posture by limiting persistent sessions and requiring periodic reauthentication across Slack clients.

Reference topic: Policies and Settings --- session duration, org security settings, reauthentication controls, Enterprise Grid security posture, and desktop/mobile session governance.

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Answer : A

The correct answer is A. The discovery finding tells you that Slack maturity is uneven across the organization. The IT department already uses Slack, so those users may understand channels, threads, reactions, search, notifications, apps, and basic etiquette. The rest of the organization, however, will be new to Slack and will require more foundational onboarding, communication guidance, and enablement. This affects deliverables because training, support resources, communications, channel strategy, and launch messaging must account for two populations: existing users and new users. Option B is unsupported because the scenario mentions IT only, not a marketing-specific support need. Option C is incorrect because org-wide channels can still be adopted; they may actually become important for launch communications. Option D is too rigid. Separate governance sessions are not required solely because maturity levels differ. The right consultant behavior is to tailor deliverables so experienced Slack users are not slowed down by overly basic material while new users are not overwhelmed by advanced assumptions.

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