Salesforce Certified Platform User Experience Designer (Plat-UX-101) Exam Questions Instant Access

Question 1

After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.

Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?

Choose 2 answers

AvarSpaceingMedium

Bspecing Small

CsIds-p-around_medium

Dslds --var-m-around_small
The one token and one utility class that should be suggested to the developers to ensure custom components respect the density settings are:
varSpacingMedium. This is a design token that defines the medium spacing value for the vertical and horizontal spacing between elements. This token can be used to adjust the spacing according to the density setting of the user. For example, if the user prefers the Comply density setting, the token value will be 16px, and if the user prefers the Compact density setting, the token value will be 8px.
slds-p-around_medium. This is a utility class that applies the medium padding value to all sides of an element. This class can be used to add padding to the custom component according to the density setting of the user. For example, if the user prefers the Comply density setting, the class will apply 16px of padding, and if the user prefers the Compact density setting, the class will apply 8px of padding.

Answer : A, C

: Design Tokens

: Spacing Tokens

: Utility Classes

: Padding Utility Classes

Question 2

Which two consideration should be made when conducting a Consequence Scanning workshop?

Choose 2 answers

AConsider design ramifications to prevent misuse and protect communities.

BPrioritize marketing opportunities when designingfeatures of a product.

CBring together a cross-function group with varied experiences.

DExamine a product for potential inclusivity after it has been built

Answer : A, C

Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:

Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.

Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.

How To Run a Consequence Scanning Workshop

Consequence scanning: How to mitigate risks in your service

Incorporate Ethics by Design Concepts

Question 3

Which elements of visual design should be used to better translate style and branding guidelines?

ATypography, Color, Imagery

BWireframes, Personas, Blueprints

CSketching, Wireframes, Storyboards

Answer : A

In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:

Typography: The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.

Color: Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.

Imagery: The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.

Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.

Question 4

Cloud kicks wants to hire a deal closer.

Which three activities wouldsomeone in this role do each day?

Choose 3 answers

AUpdate existing prospect and customer records.

BLog activities such as calls, emails, and notes.

CReview and work through their list of leads or opportunities.

DCreate cases from issues.

ECustomize and administer Salesforce.

Answer : A, B, C

A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively.Reference:[Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]

Question 5

A UX Designer wants to plan and communicate the intended page layouts of a community portal.

Which tool should they use?

AJourney Mapping

BWireframes

CPersonas

DProcess Flows

Answer : B

The tool that the UX Designer should use to plan and communicate the intended page layouts of a community portal iswireframes. Wireframes are low-fidelity sketches or diagrams that show the basic structure, content, and functionality of a web page or app screen. Wireframes help the UX Designer to visualize the layout of the portal, arrange the elements according to their importance and relevance, and communicate the design concept to the stakeholders and developers.Wireframes are one of the learning objectives for the Salesforce User Experience Designer certification1.Reference: [Wireframes - Lightning Design System]

https://careerfoundry.com/en/blog/ux-design/website-app-wireframe-examples/

Question 6

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.

Which activities should be considered while designing the Case Solver experience?

Atroubleshooting customer issues and logging activities

Btraining other agents and editing knowledge articles

CViewing the status of cases and analyzing campaign metrics

Answer : A

When designing the experience for a 'Case Solver' user persona, especially in the context of Cloud Kicks' Service Cloud instance, the activities to consider should revolve around the primary responsibilities and tasks of this role. For a Case Solver, these would include:

Troubleshooting customer issues: This involves identifying, analyzing, and solving problems reported by customers. The design should facilitate easy access to relevant information, tools for effective problem-solving, and a seamless workflow for diagnosing issues.

Logging activities: Keeping a detailed record of interactions, solutions provided, and any follow-up actions is crucial. The user interface should support efficient logging and tracking of activities to ensure accountability and facilitate continuous improvement in customer service.

While training other agents and editing knowledge articles (option B) and viewing the status of cases and analyzing campaign metrics (option C) are important in certain contexts, they do not directly align with the core activities of a Case Solver persona focused on direct customer support and problem resolution.

Reference: Salesforce's own documentation, such as the Salesforce Service Cloud User Guide, provides insights into designing user experiences for specific roles within the platform. It offers best practices and recommendations for optimizing the interface and workflows for various user personas, including those involved in case management and customer support.

Question 7

What are two benefits of inclusive design?

Choose 2 answers

ARemoving the need for 508 compliance

BExtending access to more users

CReducing friction for users in achieving their goals

DTailoring a solution to one type of user

Answer : B, C

Inclusive design is a design approach that aims to create products and services that are accessible and usable by as many people as possible, regardless of their abilities, preferences, or circumstances. Some of the benefits of inclusive design are :

Extending access to more users: By considering the diverse needs and situations of users, inclusive design can expand the reach and impact of the product or service. For example, designing a website that is compatible with screen readers can benefit not only users who are blind or visually impaired, but also users who are in low-light environments or have low bandwidth.

Reducing friction for users in achieving their goals: By removing unnecessary barriers and providing multiple ways of interaction, inclusive design can enhance the user experience and satisfaction. For example, designing a mobile app that supports voice input and output can benefit not only users who have difficulty typing or reading, but also users who are multitasking or have their hands busy.Reference: : [UX Designer Certification Prep: Designing for Accessibility and Inclusion | Trailhead] : [Inclusive Design | Salesforce Developer Guide]

Inclusive design is a practice of designing products, services, and experiences that are accessible and usable for as many people as possible, regardless of ability, age, gender, race, language, or culture. By incorporating inclusive design practices, you can extend access to more users and reduce friction for users in achieving their goals. Salesforce provides more information on the benefits of inclusive design here:https://www.salesforce.com/blog/2020/11/what-is-inclusive-design.html.