SAP C_C4H51_2405 Exam Questions Instant Access

Question 1

Which of the following is possible when creating tickets in the Agent Desktop?

AYou can create knowledge articles.

BYou can manually select the SLA.

CYou can select multiple registered products in a single ticket.

DYou can manually assign a maintenance plan.

Answer : C

Question 2

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

ADownload the template.

BMap the data fields to the data fields offered in the template.

CSchedule an MDRO job.

DDelete the header with the field names in the template.

Answer : A, B

Question 3

Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

ADue Date

BCustom fields

CPriority

DCategory

Answer : A, C

Question 4

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

AData can be accessed in real time.

BExisting reports can be reused.

CSecurity issues with mashups outside of the corporate network are rare.

DOffline access is available.

Answer : A, B

Question 5

What do you need to create accounts?

Note: There are 2 correct answers to this question.

AAccess rights

BAssignment to an organizational unit

CUser ID

DBusiness role

Answer : A, B

Question 6

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

AExternal pricing

BProducts

CSocial media profiles

DAccounts

Answer : D

Question 7

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

AImplement the provided Hot Fix number.

BCreate an incident.

CReport a ticket.

DSend an email to SAP Cloud Support.

Answer : B

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Questions