SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

Answer : A, B, C

Question 2

What do you have to consider when you are using the Data Workbench?

ATemplates are used to update existing data records.

BUsing the Data Workbench requires the activation of a scoping item.

CUsing the Data Workbench requires an additional license.

DAdditional configuration needs to be defined in the fine-tuning area.

Answer : B, C

Question 3

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

AImplement the provided Hot Fix number.

BCreate an incident.

CReport a ticket.

DSend an email to SAP Cloud Support.

Answer : B

Question 4

Which of the following is possible when creating tickets in the Agent Desktop?

AYou can create knowledge articles.

BYou can manually select the SLA.

CYou can select multiple registered products in a single ticket.

DYou can manually assign a maintenance plan.

Answer : C

Question 5

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Answer : B, D, E

Question 6

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

AChange field label

BAdd a new field

CCreate a new URL mashup

DAdd a new UI Switch logic

Answer : A, B

Question 7

What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

AABAP mashups

BInternal mashups

CHTML mashups

DURL mashups

Answer : C, D

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test