SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Answer : B

Question 2

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

AInstalled base

BRegistered product

CAccount hierarchy

DTicket hierarchy

Answer : A

Question 3

Which of the following elements can you configure for the object ticket using the fine-tuning function?

ATicket routing

BMilestones

CSkills

DParties involved

Answer : B, D

Question 4

What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

AEstablish regular housekeeping tasks and procedures.

BDefine roles and responsibilities as part of a process transformation office.

CEstablish release management.

DIntegrate clean core practices in the end-to-end value process chain.

EEstablish an organizational structure, technical foundation, and transformation methodology for clean core.

Answer : A, D, E

Question 5

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

ADownload the template.

BMap the data fields to the data fields offered in the template.

CSchedule an MDRO job.

DDelete the header with the field names in the template.

Answer : A, B

Question 6

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

AChange the priority to Escalated.

BSet the action to Propose Solution.

CMaintain the Incident Context.

DPush the incident to SAP Service Cloud support.

Answer : A, B

Question 7

Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

ADefine Specific Restriction

BFull Access

CUnrestricted

DNo Access

ERestricted

Answer : B, D, E

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Practice Test