SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

AAutomatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

BTime sheets can be submitted for approval.

CYou can activate Microsoft Outlook integration for time recording.

DCode list restrictions are not possible for the Time Type field.

ETime recording can be done without assignment to a ticket.

Answer : B, C, E

Question 2

Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

AYou can use Dashboard Designer to join KPIs to a new data source.

BYou can create new custom reports based on joined data sources.

CYou can assign reports to business roles.

DYou can use a mashup to access SAP BusinessObjects BI offline.

EYou can add custom fields in data sources and reports.

Answer : B, C, E

Question 3

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

AOrganization

BService level

CTicket type

DCategory

Answer : B, C

Question 4

Which tool should you use to rename the Tickets facet?

ALanguage Adaptation tool

BWorkflow with a Field Update action type

CPage Layout tool

DAdaptation tool

Answer : A

Question 5

Which of the following describes how permissions work in SAP Service Cloud?

ARestricted access rights override any unrestricted access you have defined.

BUnrestricted access rights override any restrictions you have defined.

CIf an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

DYou can decide if the access rights should override any defined restrictions for each view.

Answer : B

Question 6

You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?

Note: There are 2 correct answers to this question.

AMake sure an organizational node can only be set up with a replication process from the back end.

BMake sure that each organizational unit can have only one function at a time.

CUse the Reporting Line function for selection.

DAssign an employee to several organizational units.

Answer : C, D

Question 7

Which element do you need to maintain to use maintenance plans?

AScoping

BFine-tuning

CCondition attribute

DInstalled base

Answer : D

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test