SAP C_C4H51_2405 Exam Questions Instant Access

Question 1

Which of the following describes how permissions work in SAP Service Cloud?

ARestricted access rights override any unrestricted access you have defined.

BUnrestricted access rights override any restrictions you have defined.

CIf an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

DYou can decide if the access rights should override any defined restrictions for each view.

Answer : B

Question 2

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

AThe activity list is automatically generated by the system based on your scoping decisions.

BFine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.

CScoping is a prerequisite to enable users to export reports to Microsoft Excel.

DScoping is the process of matching your individual business requirements to predefined solution capabilities.

Answer : A, D

Question 3

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

Answer : A, B, C

Question 4

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

AAccount

BProducts

CCategories

DInstalled base

Answer : B, D

Question 5

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

AAdd a reference to a service contract

BAdd a reference to an account

CUse email as a response to a ticket

DAdd an account team member

Answer : A, B

Question 6

Which element do you need to maintain to use maintenance plans?

AScoping

BFine-tuning

CCondition attribute

DInstalled base

Answer : D

Question 7

Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

ATicket type

BChannel direction

CNotification type

DMashup service

EChannel type

Answer : B, C, E

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Questions