SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which of the following elements can you configure for the object ticket using the fine-tuning function?

ATicket routing

BMilestones

CSkills

DParties involved

Answer : B, D

Question 2

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

Answer : A, B, C

Question 3

Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

AUse restriction rules

BCreate a code list restriction

CGrant access to extension fields for business roles

DGrant access to extension fields for business users

Answer : B, C

Question 4

Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

AData Source ID

BData Type

CName

DWeb Service URL

EUsage

Answer : A, C, D

Question 5

What do you have to consider when you are using the Data Workbench?

ATemplates are used to update existing data records.

BUsing the Data Workbench requires the activation of a scoping item.

CUsing the Data Workbench requires an additional license.

DAdditional configuration needs to be defined in the fine-tuning area.

Answer : B, C

Question 6

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2 correct answers to this question.

AData can be loaded or changed only once.

BYou'll need to create an initial file based on predefined fields.

CYou'll need to cleanse the legacy data.

DThe migration run requires an approval from SAP Cloud Support.

Answer : B, C

Question 7

Which of the following can you use to explore released APIs?

ASAP Application Interface Framework

BSAP Business Accelerator Hub

CSAP Integration Suite

Answer : B

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Practice Test