SAP C_C4H51_2405 Exam Questions Instant Access

Question 1

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

ACreate territory hierarchy levels

BRemove the personal data from the business user

CAssign employee to an organizational unit

DAssign restriction rules

Answer : C, D

Question 2

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

AInstalled base

BRegistered product

CAccount hierarchy

DTicket hierarchy

Answer : A

Question 3

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

Answer : A, B, C

Question 4

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Answer : B, D, E

Question 5

Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

ADefine Specific Restriction

BFull Access

CUnrestricted

DNo Access

ERestricted

Answer : B, D, E

Question 6

What can you use to create tickets based on conditions?

AThe Ticket Creation action in the Tickets work center

BMaintenance plan

CActivity planner

DWorkflow rule of type Action

Answer : D

Question 7

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

AIDoc

BOData

CRFC

DSOAP

Answer : B, D

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Questions