SAP C_C4H51_2405 Exam Questions Instant Access

Question 1

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

AImplement the provided Hot Fix number.

BCreate an incident.

CReport a ticket.

DSend an email to SAP Cloud Support.

Answer : B

Question 2

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Answer : B, D, E

Question 3

What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

AABAP mashups

BInternal mashups

CHTML mashups

DURL mashups

Answer : C, D

Question 4

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

AData can be accessed in real time.

BExisting reports can be reused.

CSecurity issues with mashups outside of the corporate network are rare.

DOffline access is available.

Answer : A, B

Question 5

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

AInstalled base

BRegistered product

CAccount hierarchy

DTicket hierarchy

Answer : A

Question 6

Where can you keep track of new and modified knowledge base articles?

AKnowledge base fine-tuning activity

BSolution finder

CBroadcast

DFeed

Answer : D

Question 7

What do you have to consider when you are using the Data Workbench?

ATemplates are used to update existing data records.

BUsing the Data Workbench requires the activation of a scoping item.

CUsing the Data Workbench requires an additional license.

DAdditional configuration needs to be defined in the fine-tuning area.

Answer : B, C

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Questions