SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?

Note: There are 2 correct answers to this question.

AService contracts

BInstalled bases

CContacts

DRegistered products

Answer : A, B

Question 2

What do you need to create accounts?

Note: There are 2 correct answers to this question.

AAccess rights

BAssignment to an organizational unit

CUser ID

DBusiness role

Answer : A, B

Question 3

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

ASet up an approval process.

BCreate a customer and assign an email address.

CActivate Live Activity Configuration.

DDefine a template.

Answer : B, D

Question 4

What can you use to create tickets based on conditions?

AThe Ticket Creation action in the Tickets work center

BMaintenance plan

CActivity planner

DWorkflow rule of type Action

Answer : D

Question 5

What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

AABAP mashups

BInternal mashups

CHTML mashups

DURL mashups

Answer : C, D

Question 6

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

AMaintenance plan

BService contract

COperating hours

DWorking calendar

Answer : C, D

Question 7

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

AData can be accessed in real time.

BExisting reports can be reused.

CSecurity issues with mashups outside of the corporate network are rare.

DOffline access is available.

Answer : A, B

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test