SAP C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 Exam Practice Test

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Total 117 questions
Question 1

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Answer : C

Question 2

For which element do you maintain attributes such as password and security policy?

Answer : C

Question 3

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

Answer : A, C

Question 4

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Answer : C

Question 5

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Answer : C

Question 6

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Answer : C, D, E

Question 7

Which tool do you use to determine a service ticket processing team, based on conditions?

Answer : B

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Total 117 questions