SAP C_C4H510_21 Exam Practice Test Instant Access

Question 1

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

ASet the access rights to edit.

BSet the read and write access to restricted.

CSet the read access to restricted.

DSet the access rights to display.

ESet the write access to restricted.

Answer : B, C, E

Question 2

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

ADefine a template.

BSet up an approval process.

CActivate Live Activity Configuration.

DCreate a customer and assign an e-mail address.

Answer : A, D

Question 3

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

AContracts

BService request

CMaintenance plan

DCustomer

Answer : A, D

Question 4

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

ARegistered product

BInstalled base

CService contract

DService warranty

Answer : A

Question 5

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

AData can be loaded only once.

BField definitions are not relevant.

CThere is a template available for each object that allows tool-supported migration.

DThe template structure is predefined and cannot be changed.

Answer : C

Question 6

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

AMaintenance plan

BVisit

CContract

DTicket

Answer : C, D

Question 7

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

AService level of incoming tickets

BStatus

CService category

DTicket due date

Answer : B, D

SAP C_C4H510_21 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test