SAP C_C4H51_2405 Exam Questions Instant Access

Question 1

What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

AAdd a reference to a service contract

BAdd a reference to an account

CUse email as a response to a ticket

DAdd an account team member

Answer : A, B

Question 2

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2 correct answers to this question.

AData can be loaded or changed only once.

BYou'll need to create an initial file based on predefined fields.

CYou'll need to cleanse the legacy data.

DThe migration run requires an approval from SAP Cloud Support.

Answer : B, C

Question 3

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

AThe activity list is automatically generated by the system based on your scoping decisions.

BFine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.

CScoping is a prerequisite to enable users to export reports to Microsoft Excel.

DScoping is the process of matching your individual business requirements to predefined solution capabilities.

Answer : A, D

Question 4

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

AThe determination rules have been configured, but not activated.

BSLAS are not configured in fine-tuning.

CA workflow rule was not scheduled to trigger the determination.

DSLAs are not activated in project scoping.

Answer : A, D

Question 5

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?

Note: There are 2 correct answers to this question.

ACreate a joined data source

BCreate an interactive dashboard

CCreate a report based on the Tickets data source

DCreate a Cloud data source

Answer : A, B

Question 6

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

ANotifications

BCase routing

CSLA

DService categories

Answer : B

Question 7

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

Answer : B, D

SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Questions