SAP C_C4H510_21 Exam Practice Test Instant Access

Question 1

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

APrice scale

BCross-selling list

CPrice list

DPricing procedure

Answer : D

Question 2

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

AYou can add custom fields in data sources and reports.

BWith the Dashboard Designer, KPIs can be joined to a new data source.

CWith the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

DYou can create new custom reports based on join data sources.

Answer : A, C

Question 3

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

AA workflow rule has to be scheduled to trigger the determination.

BThe system background job for SLA determination runs every 30 minutes and has not been executed yet.

CThe determination rules have been configured, but not activated.

DThe question related to SLAs must be activated in project scoping.

Answer : B, C

Question 4

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

ABusiness roles

BField extensions

CTerritories

DCode list restrictions

Answer : A, C

Question 5

Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

AIf an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no
access.

BYou can decide, per view, if the access rights should override any restrictions you have defined or not.

CUnrestricted access rights override any restrictions you have defined.

DRestricted access rights override any unrestricted access you have defined.

Answer : C

Question 6

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

ADetermining fine-tuning settings

BControlling responsibility

CControlling validity of the service catalog

DReporting

EDetermining service level assignments

Answer : C, D, E

Question 7

Which tool do you use to determine a service ticket processing team, based on conditions?

ASLA determination

BTicket routing rule

CData Workbench

DDelegation rules

Answer : B

SAP C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 Exam Practice Test