SAP C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 Exam Practice Test

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Total 117 questions
Question 1

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?



Answer : C


Question 2

For which element do you maintain attributes such as password and security policy?



Answer : C


Question 3

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.



Answer : A, C


Question 4

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?



Answer : C


Question 5

Which business function in the account master will block the release of quotes to SAP S/4HANA?



Answer : C


Question 6

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.



Answer : C, D, E


Question 7

Which tool do you use to determine a service ticket processing team, based on conditions?



Answer : B


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Total 117 questions