SAP C_C4H520_02 Exam Practice Test Instant Access

Question 1

What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

AConfigurable onboarding platform to invite partners

BAutomatic determination of activity effort and materials consumed

CCrowd workers can reschedule assignments within a set time frame

DIntelligent scheduling to determine the best qualified technician

ECrowd workers can accept or reject assignments within a set time frame

Answer : A, D, E

Question 2

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

AMobile service execution

BTicket and case creation

CWorkforce management

DCustomer feedback management

Answer : A, C

Question 3

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

AEnter value list mappings for product types.

BCheck the list of the existing known limitations.

CEnsure that the SAP Field Service Management system version is supported.

DMaintain code list mappings for service call types.

EValidate the RFC destination and IDoc setup.

Answer : A, C, D

Question 4

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

AEquipment

BService call

CActivity

DBusiness partner

EPurchase order

Answer : A, C, D

Question 5

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

APerform system monitoring.

BDefine service workflows.

CEdit Smartform templates.

DMaintain session configuration.

Answer : B, D

Question 6

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

AFrom the Equipment menu after checkout

BFrom the activity record after the workflow step is set to Finished

CFrom the Efforts menu by selecting the activity object type

DFrom the Home page menu by creating a manual entry

EFrom the activity menu by creating a manual entry

Answer : C, D, E

Question 7

What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

SAP Certified Application Associate - SAP Field Service Management 2005 C_C4H520_02 Exam Practice Test