SAP C_C4H520_02 Exam Questions Instant Access

Question 1

What is one of the main use cases for a Smartform?

AProvide smart progress feedback to the dispatcher.

BGenerate a list of service team availability.

CCapture customer feedback.

DProvide a script for service execution.

Answer : D

Question 2

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

APerform system monitoring.

BDefine service workflows.

CEdit Smartform templates.

DMaintain session configuration.

Answer : B, D

Question 3

Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.

AObject type

BPermissions

CVariables

DActions

EConditions

Answer : C, D, E

Question 4

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

AAssign user groups to permissions.

BAssign permissions to user groups.

CAssign user groups to users.

DAssign users to permissions.

Answer : B, C

Question 5

What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

AConfigurable onboarding platform to invite partners

BAutomatic determination of activity effort and materials consumed

CCrowd workers can reschedule assignments within a set time frame

DIntelligent scheduling to determine the best qualified technician

ECrowd workers can accept or reject assignments within a set time frame

Answer : A, D, E

Question 6

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

ABooking material for a specific service call and defined location

BDefining which material the customer needs to purchase before the technician can start the work

COrganizing spare parts to be taken to the physical location of the job

DReserving material that has already been used for previous services

Answer : A, C

Question 7

As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are 3 correct answers to this question.

AEquipment

BService call

CActivity

DBusiness partner

EPurchase order

Answer : A, C, D

SAP Certified Application Associate - SAP Field Service Management 2005 C_C4H520_02 Exam Questions