SAP C_C4H56_2411 Exam Practice Test Instant Access

Question 1

Which of the following options can be used to determine employees in cases based on conditions?

Note: There are 2 correct answe rs to this questio n.

AInput step in the Case Designer

BAssignment step in the Case Designer

CAutoflow

DRouting rules

Answer : B, D

Question 2

What do you need to configure to access cases in SAP Service Cloud Version 2?

AAssign the business service case to a business role.

BCreate access rights for read mode.

CAssign the employee to a case type.

DAssign access rights directly to the user.

Answer : A

Question 3

Which of the following rule options can be implemented to automatically assign a case?

AValidation

BCase routing

CAutoflow

DBRF+

Answer : B

Question 4

Which configuration steps are mandatory to link customer emails with cases?

Note: There are 2 correct answe rs to this questio n.

ASet up a rule to route the email to the tenant's technical email address.

BAssign the team responsible for handling cases.

CCreate a case routing rule.

DMaintain and activate at least one email channel.

Answer : A, D

Question 5

Which actions could you perform to control the reaction times of a case?

Note: There are 3 correct answe rs to this questio n.

AAdjust the SLA.

BChange the priority.

CEscalate the case.

DAssign a territory to the case.

EAssign a different team to the case.

Answer : B, C, E

Question 6

What do you need to configure to access cases in SAP Service Cloud Version 2?

AAssign the business service case to a business role.

BCreate access rights for read mode.

CAssign the employee to a case type.

DAssign access rights directly to the user.

Answer : A

Question 7

Which configuration steps are mandatory to link customer emails with cases?

Note: There are 2 correct answe rs to this questio n.

ASet up a rule to route the email to the tenant's technical email address.

BAssign the team responsible for handling cases.

CCreate a case routing rule.

DMaintain and activate at least one email channel.

Answer : A, D

SAP C_C4H56_2411 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Practice Test