SAP C_C4H56I_34 SAP Certified Application Associate - SAP Service Cloud Version 2 Exam Practice Test

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Total 80 questions
Question 1

Which elements can be used to determine the reaction time in Service Level Agreements? Note:

There are 2 correct answers to this question.



Answer : A, C


Question 2

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?



Answer : B


Question 3

Which of the following blocks are available in the validation editor? Note: There are 2 correct

answers to this question.



Answer : C, D


Question 4

What information can be maintained in the Related Objects facet of a case? Note: There are 3

correct answers to this question.



Answer : A, B, C


Question 5

How can service agents create cases? Note: There are 2 correct answers to this question.



Answer : B, C


Question 6

Which field can be used to determine Service Level Agreements?



Answer : C


Question 7

Which milestone can you use for service levels?



Answer : D


Page:    1 / 14   
Total 80 questions