SAP C_C4H56I_34 Exam Practice Test Instant Access

Question 1

Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.

AService contract

BWorking calendar

CMaintenance plan

DOperating hours

Answer : B, D

Question 2

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

ADefine case types and assign responsible teams and employees.

BSet up rule(s) for case routing to employees.

CSet up rule(s) for case routing to teams.

DSet up rules with BRF+.

Answer : B, C

Question 3

Which configuration can you use to trigger a warning message based on custom logic?

ACreate an autoflow

BCreate a determination

CCreate a validation

DCreate a page layout

Answer : C

Question 4

Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

AChange the priority.

BAssign a territory to the case.

CAssign a different team to the case.

DAdjust the SLA.

EEscalate the case.

Answer : A, D, E

Question 5

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

AAccess to the Case app is NOT enabled for the business user.

BAccess rights are directly assigned to the business user.

CThe employee is not assigned to the correct business role.

DAccess rights for cases are limited to read access.

Answer : C

Question 6

Which tool can you use to rename the cases facet?

AAdaptation tool

BWorkflow with action type field update

CLanguage adaptation tool

DPage layout

Answer : C

Question 7

Which element can be used to restrict access to views?

AField extensions

BCode list restrictions

CBusiness roles

DService levels

Answer : C

SAP C_C4H56I_34 SAP Certified Application Associate - SAP Service Cloud Version 2 Exam Practice Test