SAP C_C4H56I_34 Exam Practice Test Instant Access

Question 1

Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

ADelete

BSummary

CMark as unread

DHandover

EEscalate

Answer : B, C, E

Question 2

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

ACases by Source/Channel

BCases by Priority

CCases by Category

DCases by SLA

ECases by Service Team

Answer : A, B, C

Question 3

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

ARemove personal data from the business user

BAssign employee to organizational unit

CAssign restriction rules

DCreate territory hierarchy levels

Answer : A, C

Question 4

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

AWarranty

BMaintenance plan

CCustomer

DRegistered product

Answer : B, D

Question 5

Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.

AService contract

BWorking calendar

CMaintenance plan

DOperating hours

Answer : B, D

Question 6

Which tool can you use to rename the cases facet?

AAdaptation tool

BWorkflow with action type field update

CLanguage adaptation tool

DPage layout

Answer : C

Question 7

Which element can be used to restrict access to views?

AField extensions

BCode list restrictions

CBusiness roles

DService levels

Answer : C

SAP C_C4H56I_34 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Practice Test