SAP C_FSM_2211 Exam Practice Test Instant Access

Question 1

In Which steps of the end to end service process does SAP Field service management contribute to

the overall customer experience?

Note: There are 2 correct answers to this question.

AWorkforce management

BParts Logistics

CCustomer Feedback Management

DMobile Field service execution

Answer : C, D

Question 2

Where can service workflow steps be used in SAP Field Service Management?

AIn customer self-service when submitting a self-service request

BIn the Web application when planning a service

CIn the mobile application when executing an activity

DIn SAP Crowd Service when dispatching a service call

Answer : C

Question 3

How can a developer update a record in SAP Field Service Management through the API?

AUsing a REST-based service

BUsing an OData service

CUsing an RFC-enabled service

DUsing a SOAP-based service

Answer : A

Question 4

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

ATime slots

BAssignment

CService call

DActivity

Answer : A

Question 5

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

ADefine value mapping for product types

BDefine Moment set

CConfigure workflow step

DSetup IFIows in CPI

Answer : A, D

Question 6

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

AFrom the Home page menu by creating a manual entry

BFrom the Equipment menu after checkout

CFrom the activity menu by creating a manual entry

DFrom the activity record after the workflow step is set to Finished

EFrom the Efforts menu by selecting the activity object type

Answer : A, C, E

Question 7

As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

AClose

BDelete

CReview

DRelease

EApprove

Answer : B, C, E

SAP C_FSM_2211 SAP Certified Associate - SAP Field Service Management Exam Practice Test