SAP C_FSM_2211 Exam Practice Test Instant Access

Question 1

How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees?

Choose the correct answer.

ABy helping Employees learn more about next generation technologies

BBy giving service technicians the ability to register for upcoming certifications

CBy adopting your workforce to accommodate for workers shifting perspectives

DBy giving service technicians the ability to schedule the additional training

Answer : D

Question 2

Which statement best describes the possibility to export offline data from the mobile app?

AOffline data can be exported as soon as you have access to the mobile app.

BOffline data can be exported from the mobile app with administrator authorization.

COffline data remains encrypted on the device and CANNOT be exported from the mobile app.

DOffline data can be exported from the mobile app with technician authorization.

Answer : C

Question 3

What information is stored in the QR code used in the Customer Self-Service portal?

ACustomer Self-Service portal URL

BEquipment specific short URL

CSAP Field Service Management URL

DMoment-Sets specific short URL

Answer : B

Question 4

What is one of the main use cases for a Smartform?

AGenerate a list of service team availability.

BCapture customer feedback.

CProvide a script for service execution

DProvide smart progress feedback to the dispatcher.

Answer : C

Question 5

Which functionalities does the data sync rule enable for mobile application? Note: There are 2 correct answers to this question.

AControls the information stored in offline mode

BDecreases application memory usage

CIncreases security measures

DStores data in the native device cloud storage

Answer : A, B

Question 6

What needs to be done to create a moment set? Note: There are 3 correct answers to this question.

ASetup Business rule

BCreate Moment set

CCreate Item and assign it

DCreate Moment

ECreate and assign QR code

Answer : B, D, E

Question 7

How does SAP Field Service Management ensure reliability and security within the solution? Note: There are 3 correct answers to this question.

AEncryption of all data stored in the cloud (AES 256bit)

BAllowance of Two-factor Authentication with password and defined hardware

CAl-Powered platform to faster customer experience

DKnowledge base access for customers and employees via Self-Service Portal

EAutomated timeout if the application is NOT actively used for a certain time

Answer : A, B, E

SAP Certified Associate - SAP Field Service Management C_FSM_2211 Exam Practice Test