SAP C_FSM_2211 Exam Questions Instant Access

Question 1

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

ADefine service workflows.

BEdit Smartform templates.

CMaintain session configuration.

DPerform system monitoring.

Answer : A, C

Question 2

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

AHigh touch

BE-mail interaction

CNo touch

DVideo chat

Answer : A

Question 3

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

ACustomer feedback management

BMobile service execution

CWorkforce management

DTicket and case creation

Answer : B, C

Question 4

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?

Note: There are 2 correct answers to this question.

AYou can use it to define and upload new custom data objects.

BYou can use it to download a template for a selected data object type.

CYou can use it to upload a formatted and populated data record file.

DYou can use it to download a list of master data object records.

Answer : A, B

Question 5

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

APassword policy

BScreen configurations

CBusiness rules

DUser groups

Answer : B, C

Question 6

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

AWhen you need to set up a meeting with the customer

BWhen you need to record a problem for the customer

CWhen you need to plan an appointment at the customer

DWhen you need to send an engineer to the customer

Answer : B, D

Question 7

What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

ACrowd workers can reschedule assignments within a set time frame

BIntelligent scheduling to determine the best qualified technician

CConfigurable onboarding platform to invite partners

CCrowd workers can accept or reject assignments within a set time frame

DAutomatic determination of activity effort and materials consumed

Answer : A, C, C, D

SAP Certified Associate - SAP Field Service Management C_FSM_2211 Exam Questions