SAP C_FSM_2211 Exam Practice Test Instant Access

Question 1

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

AWhen you need to set up a meeting with the customer

BWhen you need to record a problem for the customer

CWhen you need to plan an appointment at the customer

DWhen you need to send an engineer to the customer

Answer : B, D

Question 2

Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.

ARecord the Progress of the Incident

BScan a QR Code

CRecord the incident via the website

DMonitor the Execution Stage

EAssign parts to the incident

Answer : B, C, D

Question 3

After an existing template has been modified and released, what options are given to the user? Note There are 2 correct answers to this question.

ADeactivate other versions.

BDelete other versions.

CReactivate other versions.

DExport other versions.

Answer : A, B

Question 4

As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.

AStandard Checkout

BSave Efforts

CComplete Smartform

DGroup Checkout

Answer : D

Question 5

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

AOn-premise-based using the SAP CRM middleware

BCloud-based using SAP Cloud Platform Integration

COn-premise-based using SAP Process Integration

DCloud-based using the FSM Cloud Connector

Answer : B

Question 6

You want to create a new Smartform, which fields would you define? Choose the correct answer.

ADescription, Category, Revision, Tag

BName, Description, Category, Labels

CName, Description, Revision, Type

DDescription, Revision, Type, Tag

Answer : B

Question 7

As a service planner, you are viewing the list of best matching technicians, which information is

displayed?

Note: There are 2 correct answers to this question.

ABooked assignments

BWorktime pattern

CAvailability Status

DMissing Skills

Answer : C, D

SAP C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management Exam Practice Test