SAP Certified Associate - SAP S/4HANA Cloud Private Edition, Service C_TS470_2412 Exam Practice Test

Answer : C, D, E

In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies covered objects:

Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.

Product: Materials or service products covered under the contract are listed.

Functional location: Locations where services are performed can be included in the object list.

Equipment bill of material: BOMs are referenced separately, not directly in the object list.

Document: Documents are managed via Document Management System (DMS), not as contract objects.

This is configured in the service contract item details.

'Assign equipment, products, and functional locations to the object list of a service contract item.' (SAP Help Portal, Service Contract Management).

Answer : D

SAP Signavio provides tools to support process modeling and management. For creating workflows in a brownfield project aligned with clean core principles:

SAP Signavio Process Manager: This is the primary tool for designing and modeling workflows and business processes. It allows consultants to create detailed process diagrams (e.g., BPMN 2.0) and define workflows that integrate with SAP S/4HANA, supporting clean core extensibility.

SAP Signavio Process Intelligence: Focused on process analysis and mining, not workflow creation.

SAP Signavio Process Insights: Provides performance insights and optimization recommendations, not workflow design.

SAP Signavio Process Governance: Manages process execution and compliance, not initial workflow creation.

This aligns with SAP's transformation methodology for S/4HANA brownfield implementations.

'SAP Signavio Process Manager enables the creation of workflows and process models for SAP S/4HANA implementations.' (SAP Signavio Mission to SAP S/4HANA).

Answer : A, C, D

In the Service with Advanced Execution scenario (scope item 63Q), the dynamic item processor (DIP) profile is used for resource-related billing:

To summarize dynamic items into a single debit memo item: The DIP profile can aggregate confirmed resources (e.g., time, materials) into a single billing item.

To bill a service as a list of subitems: Alternatively, it can itemize resources as separate subitems for detailed billing.

To enable resource-related billing: The DIP profile processes dynamic data from confirmations (e.g., time, parts) to generate billing documents.

To determine the service confirmation items: This is part of confirmation, not the DIP profile's role.

To combine billing documents into one customer invoice: This is a billing process step, not a DIP function.

The DIP profile is configured in Customizing under Sales and Distribution Billing.

'The dynamic item processor profile supports summarizing items, listing subitems, and enabling resource-related billing in advanced execution.' (SAP Help Portal, Resource-Related Billing).

Answer : A, B, C

The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:

Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object's condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.

Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.

Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer's request, initiating the process.

Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.

Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.

These steps align with the SAP Best Practices for in-house repair.

'The in-house repair process includes performing a pre-check, posting goods receipt for returns, and creating a repair order based on customer requests.' (SAP Signavio Process Navigator, In-House Repair).

Answer : B

For remodeling a business process in an SAP S/4HANA Cloud brownfield project to align with clean core principles (minimal customizations, standard processes), SAP Signavio Process Manager (Option B) is the appropriate tool.

SAP Signavio Process Manager is a modeling tool that allows consultants to design, visualize, and optimize business processes using BPMN (Business Process Model and Notation). It supports remodeling by enabling the creation of process models that adhere to SAP's best practices, ensuring a clean core approach.

A: Process Governance focuses on workflow execution and compliance, not remodeling.

C: Process Insights provides analytics, not process design.

D: Process Intelligence analyzes process performance, not remodeling.

'SAP Signavio Process Manager enables the remodeling of business processes to align with clean core principles by providing a platform for process design and optimization.'

Answer : B

In a cross-plant planning scenario, maintenance activities span multiple plants. The correct answer is B. Let's unpack this.

Cross-Plant Planning Context:

One planning plant oversees maintenance for multiple maintenance plants (where technical objects reside).

Why Several Maintenance Plants to a Planning Plant?

The planning plant is the central hub for scheduling and resource allocation. Maintenance plants (e.g., Plant 0001, Plant 0002) are assigned to it (e.g., Plant 1000) in customizing (SPRO Enterprise Structure Assignment Plant Maintenance). This ensures a single point of control for work orders and plans across plants.

Why Not the Others?

A: Planner groups are assigned within a plant, not across plants directly.

C: Multiple planning plants for one maintenance plant is illogical.

D: Planner groups operate within a planning plant, not across multiple.

Example:

Planning Plant 1000 manages maintenance for Plants 0001 and 0002.

'In cross-plant planning, several maintenance plants are assigned to a planning plant to centralize maintenance scheduling.'

Answer : A, B

Item category configuration in SAP S/4HANA Service defines item behavior:

Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.

Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how it's processed in billing documents.

Contract item filter by product list: Not a standard function in item category configuration.

Product type: Defined in material/service master data, not item category.

This is set in Customizing under Service Transactions.

'Item category configuration defines billing plan type and billing relevance for service items.' (SAP Help Portal, Item Category Configuration).