SAP Certified Associate - SAP S/4HANA Cloud Private Edition, Service C_TS470_2412 Exam Practice Test

Answer : A

In a service contract (scope item 3MO), the item-level transaction list shows:

Released service orders: Service orders (e.g., transaction type SRVO) linked to the contract item are visible once released, tracking service execution.

Completed service confirmations: Confirmations are linked to orders, not directly listed at the contract item level.

Released maintenance orders: Only relevant in advanced execution, not standard contract visibility.

Released customer service orders: Not a distinct transaction type in S/4HANA Service.

This is part of the contract monitoring functionality.

'Released service orders are visible in the transaction list at the service contract item level.' (SAP Help Portal, Service Contract Monitoring).

Answer : C

In the in-house repair process, proposed actions (e.g., repair, replace, return) for a repair item are determined by the life cycle user statuses of the repair objects (Option C).

The repair object (e.g., equipment or material returned for repair) has a status profile defining its life cycle (e.g., Received, In Repair, Completed). User statuses within this profile trigger specific actions based on the current state, configured in customizing. For example, a status of 'In Diagnosis' might propose 'Perform Diagnosis.'

A: Item categories influence billing or structure, not action proposals.

B: Release status affects the repair order, not individual action proposals.

D: The process step overview profile organizes steps, not action determination.

'Proposed actions for in-house repair items are assigned to the life cycle user statuses of the repair object, driving the process based on status transitions.'

Answer : D

In SAP S/4HANA Cloud Private Edition, Service, price agreements in a service contract define specific pricing conditions (e.g., discounts, fixed rates) for services or spare parts. The primary purpose is to automatically adjust the service order prices (Option D).

When a service order is created and linked to a service contract, the system applies the price agreements from the contract to the order's items, ensuring consistent and contract-specific pricing without manual intervention. This automation enhances efficiency and accuracy in billing.

A and B: Defining yearly or monthly prices might be part of the contract's billing plan, not the purpose of price agreements specifically.

C: Price agreements are not 'selected' in the service order; they are automatically applied based on the contract.

'Price agreements in a service contract are maintained to automatically adjust prices in associated service orders, ensuring that contract-specific conditions are consistently applied.'

Answer : A, C, E

The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:

Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.

Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.

Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.

Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.

Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.

These activities are outlined in the SAP Best Practices for in-house repair configuration.

'Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges.' (SAP Signavio Process Navigator, In-House Repair).

Answer : A, B, E

The Service Actuals app in SAP S/4HANA Cloud Private Edition, Service is a Fiori app for analyzing service-related financial data (e.g., costs, revenues). The correct answers are creation of variants (A), dynamic adjustment of dimensions (B), and navigation to related SAP Fiori apps (E). Let's break this down.

App Purpose:

Service Actuals provides insights into actual costs and revenues from service orders, contracts, and confirmations, supporting profitability analysis.

Creation of variants (A): Users can save custom filter settings (e.g., specific plants, periods) as variants for reuse. In the app, you select filters (e.g., Plant 1000, 2025-Q1), save as 'Variant1,' and recall it later, streamlining reporting.

Dynamic adjustment of dimensions (B): The app allows real-time changes to analysis dimensions (e.g., by cost center, order type). You can drag and drop fields (e.g., switch from 'Order' to 'Customer') to pivot data dynamically, enhancing flexibility.

Navigation to related SAP Fiori apps (E): From Service Actuals, you can navigate to apps like 'Manage Service Orders' or 'Event-Based Revenue Recognition' via links or context menus, improving workflow efficiency.

Why Not the Others?

Upload of Microsoft Excel file (C): This app is for viewing data, not uploading; Excel uploads are for data entry apps.

Creation of SAP Analytics Cloud stories (D): SAC stories are built in SAP Analytics Cloud, not this app, though data might feed into SAC.

Example Use Case:

A manager creates a variant for 2025 service costs, adjusts dimensions to view by customer, and navigates to a service order for details.

'The Service Actuals app features variant creation, dynamic dimension adjustment, and navigation to related Fiori apps.'

Answer : A, B

In SAP S/4HANA Cloud Private Edition, Service, Service Level Agreement (SLA) determination ensures that service transactions (e.g., service orders) meet predefined time or performance commitments. The SLA determination procedure uses specific profiles to calculate deadlines. The correct answers are service profile (A) and response profile (B). Let's dive into this comprehensively.

What is SLA Determination?

SLA determination automatically assigns deadlines (e.g., response time, resolution time) to service items based on configured rules. It's critical for ensuring customer satisfaction and compliance with contractual obligations.

Service profile (A): A service profile defines overall SLA parameters, such as the total time allowed to complete a service (e.g., 'Resolve within 48 hours'). It's assigned to a service transaction or derived from a contract and includes settings like working hours or escalation rules. For example, a 'Gold Service' profile might allow 24 hours for resolution.

Response profile (B): A response profile specifies the initial response time (e.g., 'Respond within 4 hours'). It focuses on the first action (e.g., acknowledging a customer issue) and is often paired with a service profile for a complete SLA framework. For instance, a 'High Priority' response profile might mandate a 2-hour response.

Why Not the Others?

Service contract (C): While a service contract may reference SLAs, it's not 'used' in the determination procedure---it's a source document, not a configuration element like a profile. The SLA profiles are derived from or linked to it.

Service organizational unit (D): This defines who performs the service, not the SLA deadlines. It influences assignment, not time-based SLA calculation.

How It Works in Practice:

A service order is created (e.g., for a pump repair).

The system checks the SLA determination procedure (customized in SPRO Service SLA Determination).

Based on the item category or contract, it applies a service profile (e.g., 48-hour resolution) and response profile (e.g., 4-hour response).

Deadlines are set and monitored (e.g., via the Service Order Issues app).

Additional Insight:

SLA profiles can incorporate calendar settings (e.g., excluding weekends) and priority levels, making them flexible for different scenarios. They're maintained in customizing under 'Define Service Profiles' and 'Define Response Profiles.'

'The SLA determination procedure utilizes service profiles and response profiles to calculate and enforce deadlines for service transactions.'

Answer : A, B

Item category configuration in SAP S/4HANA Service defines item behavior:

Billing plan type: Specifies if and how billing plans (e.g., periodic, milestone) are applied to the item.

Billing relevance: Determines whether the item is billable (e.g., A for order-related billing) and how it's processed in billing documents.

Contract item filter by product list: Not a standard function in item category configuration.

Product type: Defined in material/service master data, not item category.

This is set in Customizing under Service Transactions.

'Item category configuration defines billing plan type and billing relevance for service items.' (SAP Help Portal, Item Category Configuration).