SAP E_C4HYCP_12 Exam Questions Instant Access

Question 1

What should you do before you report incorrect software behavior to SAP (third-level support)?Note: There are 2 correct answers to this question.

ATest the issue on the customer's SAP Commerce installation.

BDocument the complete technical environment information of the system where the incident occurred to provide to SAP.

CReproduce and validate the problem on the standard out-of-the-box SAP Commerce.

DTell the customer that the reported problem will be fixed in a future patch release.
The steps that you should do before you report incorrect software behavior to SAP (third-level support) are documenting the complete technical environment information of the system where the incident occurred and reproducing and validating the problem on the standard out-of-the-box SAP Commerce.These steps are necessary to provide SAP with enough information to analyze and resolve the issue and to ensure that the issue is not caused by customizations or extensions. Reference:2

Answer : B, C

Question 2

A customer reports a performance problem with DefaultStockService. After checking the customer's system by running SELECT COUNT(*) FROM {StockLevelHistoryEntry}, you discover that there are hundreds of millions of instances of StockLevelHistoryEntry.What would you do to resolve this performance issue?Note: There are 2 correct answers to this question.

ADelete the content of the StockLevelHistoryEntry table directly from the database to immediately improve performance.

BImplement a CronJob that will clean the StockLevelHistoryEntry table according to customer business needs.

CSuggest an improvement by creating a maintenance request for the customer.

DRun Cleanup Type System in the SAP Commerce Administration Console.
You can resolve the performance issue with DefaultStockService by implementing a CronJob that will clean the StockLevelHistoryEntry table according to customer business needs and by suggesting an improvement by creating a maintenance request for the customer. The CronJob can help reduce the size of the table and improve the query performance. The maintenance request can help inform SAP about the issue and request a possible enhancement or fix. You should not delete the content of the table directly from the database, as this may cause data inconsistency or loss.You should not run Cleanup Type System in the SAP Commerce Administration Console, as this will not affect the StockLevelHistoryEntry table.

Answer : B, C

Question 3

Your customer reports an incident where the SAP Commerce system crashes in production.What would you ask for?Note: There are 2 correct answers to this question.

AThe specific scenario to reproduce the issue

BThe thread dumps taken right before the crash

CThe database dump from the production system

DThe thread dumps taken after the system reboot
The files that you would ask for when troubleshooting a system crash are the specific scenario to reproduce the issue and the thread dumps taken right before the crash. The specific scenario can help you identify the root cause of the issue and test possible solutions.The thread dumps can help you analyze the state of the threads and identify any deadlocks, memory leaks, or resource contention.

Answer : A, B

Question 4

A new item type was added to an items.xml file named CarProcessDefinition. After the Ant build and SAP Commerce server startup, the following appears in the log file:15:56:54 **** [java] [m[0;31mERROR [main] [DefaultModelConverterRegistry] code CarProcessDefinition does not belong to known type. Maybe you have added a new type without updating your system.What does this message mean?

AThe new item has been added without specifying a deployment table.

BThe new item type will be created after a system update.

CThe new deployment table has been added without specifying a new item.

DThe Java class associated to the new item is missing.
The log message means that the new item type will be created after a system update. The message indicates that the code CarProcessDefinition does not belong to a known type, which means that the item type has not been registered in the system yet. This can happen when a new item type is added to an items.xml file but the system has not been updated to reflect the changes. A system update will create the new item type and its corresponding deployment table.The message does not mean that the new item has been added without specifying a deployment table, that the new deployment table has been added without specifying a new item, or that the Java class associated to the new item is missing. Reference:2

Answer : B

Question 5

A customer reports an incident where the SAP Commerce system crashes in production. The customer provides the following log:

What would you advise the customer to do to avoid this happening again?

AConfigure the auto reconnect property in the JDBC properties to reconnect to the database automatically.

BModify the FlexibleSearch query that fetches catalogs to fix the syntax errors.

CIncrease the number of connections in the pool if the current number is NOT sufficient.

DFix the missing links between related items in the catalog.
The advice that you would give to the customer to avoid this issue happening again is to increase the number of connections in the pool if the current number is not sufficient. The log indicates that the customer is facing a connection pool exhaustion issue, which means that there are no available connections to the database. This can cause performance degradation or system crashes. Increasing the number of connections in the pool can help prevent this issue by allowing more concurrent requests to access the database. You do not configure the auto reconnect property in the JDBC properties, as this may not solve the root cause of the issue or may introduce other problems.You do not modify the FlexibleSearch query that fetches catalogs or fix the missing links between related items in the catalog, as these are not related to the issue. Reference:1

Answer : C

Question 6

Where can you find SAP knowledge base articles (KBAs) to search for known issues?Note: There are 2 correct answers to this question.

ASAP Community

BSAP Support Portal

CSAP Help Portal

DSAP ONE Support Launchpad
SAP knowledge base articles (KBAs) are available on the SAP Support Portal and the SAP ONE Support Launchpad. They provide information on known issues, troubleshooting guides, best practices, and tips for SAP products.The SAP Community and the SAP Help Portal do not contain KBAs.

Answer : B, D

Question 7

You are troubleshooting a connection pool issue.How do you investigate this issue?Note: There are 3 correct answers to this question.

ARequest heap dumps.

BCheck the physical connections.

CRequest console log files and thread dumps.

DCheck the configuration parameters related to connection pool.

ERequest database dumps.
You can investigate a connection pool issue by checking the physical connections, requesting console log files and thread dumps, and checking the configuration parameters related to connection pool. The physical connections can help you monitor the number and status of connections to the database. The console log files and thread dumps can help you identify any errors or exceptions related to connection pool. The configuration parameters can help you adjust the connection pool size, timeout, or validation settings.You do not need to request heap dumps or database dumps, as they are not relevant for connection pool issues.

Answer : B, C, D

SAP Certified Product Support Specialist - SAP Commerce Cloud E_C4HYCP_12 Exam Questions