Scrum PSPO-II Exam Practice Test Instant Access

Question 1

A user satisfaction gap exists when there is a difference between:

(choose the best two answers)

AThe total market size.

BThe user's desired outcome.

CThe market share of the product.

DThe user's actual experience.

Answer : B, D

A user satisfaction gap exists when there is a difference between what the user expects from a product or service and what the user actually experiences12.The user's desired outcome is the goal or benefit that the user wants to achieve by using the product or service3.The user's actual experience is the perception and evaluation of the product or service by the user4. If the user's actual experience does not meet or exceed the user's desired outcome, the user will be dissatisfied and may switch to a different product or service.Reference:

1:Identifying and Closing the Customer Satisfaction Gap

2:Find the Gaps in Your User Experience

3: [Outcome-Driven Innovation]

4: [User Experience]

:Measure Business Opportunities with Unrealized Value

Question 2

If a Scrum Team uses Product Backlog refinement, when should it occur?

(choose the best two answers)

AThe Product Owner takes the time between the Sprints to do it.

BBusiness Analysts in the organization should do this work for the Scrum Team 1-
2 Sprints ahead of the development Sprints.

CThe Product Owner and the Developers can refine the Product Backlog during
any Sprint as needed, ideally in advance of the upcoming Sprint.

DThe Product Owner must do this as essential work in Sprint 0.

EThe Product Owner and the Developers do it in the current Sprint if they have
been unable to do it in preceding Sprints.

Answer : C, E

Product Backlog refinement is an ongoing activity that can occur at any time during a Sprint, as needed. The Product Owner and Developers collaborate on this task, ideally in advance of the upcoming Sprint to ensure clarity and readiness of the work . If refinement has not been done in preceding Sprints, it should be done in the current Sprint to maintain the flow of valuable work (E).This approach is consistent with the Scrum principle of continuous improvement and the iterative, incremental nature of Scrum12.

Question 3

You work for a large financial institution. Your products have many interdependencies: you have

mobile, web, and ATM product interfaces to financial products like savings, checking, spending,

electronic payments, credit cards, and investments. When any of these financial products

change, the changes ripple throughout the mobile, web, and ATM clients, and maintaining

consistency is challenging. What should you do to reduce this problem?

(choose the best answer)

AForm products that are as independent as possible and let each product determine
their own release plans, but ensure coordination.

BCreate a centralized, coordinated cross-product Development Plan to ensure
consistency.

CAppoint a Project Lead to oversee all the products.

DEnsure that the PMO manages the inter-product dependencies.

EAll of the above.

Answer : A

A is correct because forming products that are as independent as possible reduces the complexity and dependency of the product development, and allows each product to deliver value faster and more frequently1.Coordination among the products is still necessary to ensure alignment and consistency, but it should not be centralized or imposed by a higher authority2.B is incorrect because creating a centralized, coordinated cross-product Development Plan goes against the principles of empiricism, self-organization, and agility that Scrum promotes3.C is incorrect because appointing a Project Lead to oversee all the products undermines the accountability and autonomy of the Product Owners and the Scrum Teams4.D is incorrect because ensuring that the PMO manages the inter-product dependencies creates a layer of bureaucracy and control that hinders the collaboration and innovation of the Scrum Teams5. E is incorrect because it includes all the wrong answers.

Question 4

In order to justify the price increase of a product, your primary objective should be to:

(choose the best answer)

AReduce the price for a period of time before increasing it above the original price.

BImprove the value experienced by the customer.

CReduce the number of features to make the product easier to use.

DAdd more features to make the product more attractive.

Answer : B

According to the PSPO II resources, a product owner should optimize the value of the product and the work of the Scrum Team1.One way to do this is to improve the value experienced by the customer, which is the perception and evaluation of the product by the customer2.A price increase can be justified if the customer perceives that the product delivers more value than the cost3.This can be achieved by enhancing the product quality, functionality, usability, or design, or by providing additional benefits or services to the customer4. The other options are not effective ways to justify a price increase, as they may either reduce the value experienced by the customer, or increase the cost without increasing the value.Reference:

1:The Scrum Guide

2:User Experience

3:Value-Based Pricing

4:8 Techniques to Justify a Price Increase

:Justification for a Price Increase: Positioning For Success

Question 5

What is the role of the Product Owner in crafting the Sprint Goal?

(choose the best answer)

AThe Product Owner defines the scope for a Sprint and therefore also the Sprint Goal.

BThe Product Owner must work with stakeholders to set each Sprint's Goal.

CThe Product Owner collaborates as a member of the Scrum Team to define a Sprint
Goal.

DThe Product Owner has no role in it. This is the Developers responsibility.

EThe Product Owner should come to the Sprint Planning with a clearly defined Sprint
Goal.

Answer : C

The Sprint Goal is a summary statement of the Sprint objective, which ideally has a cohesive theme. The Sprint Goal also gives the Scrum Team guidance and flexibility on how to achieve the objective. The Sprint Goal is crafted by the entire Scrum Team during the Sprint Planning, based on the Product Owner's proposal of the most valuable Product Backlog items and the Development Team's forecast of the work that can be done in the Sprint. The Product Owner collaborates with the team to write the Sprint Goal and defines it on the basis of the value being sought. The Product Owner does not define the scope or the solution for the Sprint, but rather the outcome and the benefit. The Product Owner also does not work with stakeholders to set the Sprint Goal, but rather represents their interests and needs. The Product Owner has a role in crafting the Sprint Goal, but not the sole responsibility for it.Reference:

Professional Scrum Product Owner II Assessment

Understanding and Applying the Scrum Framework

Managing Products with Agility

The Role of the Product Owner during the Sprint

Sprint Goal -- An Essential Ingredient in Scrum Recipe

Question 6

You work as a Product Owner for a small company and your Scrum Team employee retention

rate has been falling. Data from exit interviews suggests that the Developers are:

. Frustrated by interruptions and low-value meetings.

. Feel that their work is not "meaningful."

You need to address this quickly, since the cost to train new Developers is very high in a small

organization like yours.

To increase the likelihood of improving the retention rate, what additional measurements should

you consider when determining improvements?

(choose the best answer)

AThe Innovation Rate, which is the ratio of new work to total work.

BThe On-Product Index, the ratio of product work to total work.

CEmployee Net Promoter Scores.

DAll of the above.

Answer : D

Question 7

When the Product Owner is too busy to work with all of the teams in a multi-team product

development effort, which strategy will help them?

(choose the best answer)

AAdd component team Product Owners.

BCommunicate a clear Product Goal and delegate some activities to the Developers.

CEnlist the Program Management Office to help coordinate work.

DAssign sub-Product Owners to each Scrum Team.

EAll of the above.

Answer : B

The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team. They are also accountable for effective Product Backlog management, which includes clearly expressing Product Backlog items, ordering them to best achieve goals and missions, ensuring that the Product Backlog is transparent, visible and understood. The Product Owner may do the above work or may delegate the responsibility to others.However, the Product Owner remains accountable1.

When working with multiple Scrum Teams on the same product, the Product Owner should ensure that there is a shared understanding of the Product Goal among all the teams and stakeholders. The Product Goal is the long-term objective for the Scrum Team.They must fulfill (or abandon) one objective before taking on the next2. The Product Owner should also collaborate with the Developers to create and refine Product Backlog items that are valuable, feasible, and testable.The Developers are accountable for creating a plan for the Sprint, the Sprint Backlog1. The Product Owner should trust the Developers to self-organize and deliver the most valuable increments possible.

The other options are not recommended strategies for the Product Owner, as they may introduce unnecessary complexity, confusion, and waste. Adding component team Product Owners, enlisting the Program Management Office, or assigning sub-Product Owners may create silos, dependencies, and conflicts among the teams and stakeholders. These roles may also undermine the authority and accountability of the Product Owner, and reduce the transparency and alignment of the Product Backlog.The Product Owner should work with the Scrum Master and the Developers to find ways to optimize the value delivery and collaboration across the teams, rather than creating intermediaries or proxies34.Reference:1:Scrum Guide2:Understanding and Applying the Scrum Framework3:Managing Products with Agility4:Evolving the Agile Organization

Scrum Professional Scrum Product Owner II PSPO-II Exam Practice Test