SDI SD0-101 SDI Exam Practice Test Instant Access

Question 1

Which of the options best describes primary components of a desktop or laptop system

AA processor (CPU), memory, a modem and a hard drive

BAn external hard drive, a keyboard and a mouse

CAn operating system, application software and memory

DA keyboard, memory and email software

Answer : C

Question 2

What is the difference between a desktop system and a server?

AA server is used only for emails, a desktop system can be used by many people

BA desktop system is a single user system, a server is used by many users

CA server has a short life-expectancy, a desktop system has a long life-expectancy

DA desktop system is a two-person workstation, a server is for one person only

Answer : B

Question 3

What is a VPN?

AA public virtual network for safe multi-user access

BA private virtual network for safe remote user access

CA public network for safe network access for users

DA private network for individual virtual users

Answer : B

Question 4

Which of these options best describes a router?

AA device that connects sub-networks together

BA device that connects one or more hubs

CA device that connects one or more networks

DA device that connects one or more network switches

Answer : A

Question 5

A central connecting device that joins communication lines together, often in a star

configuration, is a description of what component of a network?

AThe router (or gateway)

BThe central processor unit (or CPU)

CThe hub (or switch)

DThe cables (or wiring)

Answer : C

Question 6

Which of these options is NOT part of the Incident logging process?

AUser identification and verification

BIncident prioritisation and classification

CResolver group escalation

DCall recording

Answer : D

Question 7

Which of these options best describes primary reasons for Service Desks logging all user issues?

ATo provide an audit trail of user interactions and influence ongoing process improvement

BTo provide data to perform root cause analysis and incentivise SDA performance

CTo provide data to measure customer satisfaction and for other teams to use

DTo document the workload of the Service Desk and create a competitive environment