SDI SD0-101 Service Desk Analyst Qualification SDI Exam Practice Test

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Total 165 questions

Question 1

Which of the options best describes primary components of a desktop or laptop system



Answer : C

Question 2

What is the difference between a desktop system and a server?



Answer : B

Question 3

What is a VPN?



Answer : B

Question 4

Which of these options best describes a router?



Answer : A

Question 5

A central connecting device that joins communication lines together, often in a star

configuration, is a description of what component of a network?



Answer : C

Question 6

Which of these options is NOT part of the Incident logging process?



Answer : D

Question 7

Which of these options best describes primary reasons for Service Desks logging all user issues?



Answer : A

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Total 165 questions