SDI SD0-302 SDI Exam Questions Instant Access

Question 1

Which of these options is a key management/operational metric for Release and Deployment

Management?

ANumber of user errors

BNumber of authorised Changes

CNumber of back-outs required

DNumber of implemented Changes

Answer : C

Question 2

Why is it important to integrate business and IT objectives?

ATo ensure that IT works towards the same goals as the business

BTo ensure that the development of IT services is in line with current industry best practice

CTo give the business confidence in the IT services function

DTo allow IT to be effectively built into every business area

Answer : A

Question 3

Which of these options best describes a reactive objective of Problem Management?

ATo minimise the impact of Incidents that cannot be prevented

BTo prevent the occurrence of Incidents

CTo prevent the recurrence of Incidents

DTo determine the root cause of Incidents and initiate corrective actions

Answer : A

Question 4

Which of the following options would youT include in your SKMS?

ABooks such as user guides and reference manuals

BList of problem users

CPersonal experience

DUser comments and feedback

Answer : B

Question 5

Which of these options best describes a common benefit of IT Change Management?

AIt provides a flexible method for approving and analysing Changes

BIt increases the visibility and communication of downtime

CIt protects the business environment by minimising disruptions

DIt prevents forward scheduling of Changes

Answer : C

Question 6

Which of these options isT a good reason for holding a team meeting?

APlanning purposes

BDisseminating information

CDiscussing an individuals performance

DIdentifying team performance improvement areas

Answer : C

Question 7

Which parties would generally be represented in an Underpinning Contract (UC)?

AThe Service Desk and external 3rd parties

BThe user and external 3rd parties

CThe Service Desk and 2nd level support

D2nd level support and the user

Answer : A

SDI Service Desk Manager Qualification SD0-302 SDI Exam Questions