ServiceNow CIS-CSM Exam Practice Test Instant Access

Question 1

During which Now Create stage are workshops conducted?

AExecute

BInitiate

CDeliver

DPlan

EClose

Answer : D

Question 2

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

APartner-to-customer

BCustomer-to-Consumer

CAccount-to-account

DPartner-to-account

EAccount-to-customer

Answer : C, D

Question 3

Once a major case candidate is approved a major case is created. What then happens to the customer case?

AThe customer case becomes a child case of the major case

BThe customer case will be automatically closed

CThe customer case becomes the parent case of the major case

DThe customer case will automatically be related to a problem

Answer : C

Question 4

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

ABlocked by approval

BBlocked by case task

CBlocked internally and by customer

DBlocked by internally

Answer : C, D

Question 5

What is knowledge article versioning?

AA content tracker for knowledge articles

BA knowledge article publishing guide

CThe ability to manage and track article updates Most Voted

DA knowledge article numbering guide

Answer : A

Question 6

By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)

AAssets Most Voted

BPublications Most Voted

CProducts Most Voted

DContacts

EContracts

Answer : A, B, C

Question 7

Which field could be used for classifying different consumer addresses?

AContact

BAddress Types

CServices

DLocation

Answer : B

ServiceNow Certified Implementation Specialist - Customer Service Management CIS-CSM Exam Practice Test