________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Answer : E
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
Answer : B
Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :
Answer : C
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
Answer : C
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
Answer : C
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :
Answer : B, C, D
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer
Service.
Answer : A
