ServiceNow CIS-CSM Exam Practice Test Instant Access

Question 1

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

AService Analytics

BIn-form Analytics Most Voted

CCase Spotlight

DCSM Prediction Results

Answer : B

Question 2

What does NLU stand for?

ANatural-Learning Userability

BNatural-Language Understanding Most Voted

CNatural-Learning URL

DNatural-Language URL

Answer : B

Question 3

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

AProactive Prevention

BService-Aware Install Base Most Voted

CService Reporting

DProactive Case Most Voted

EService-Aware CMDB

FService Monitoring

Answer : B, D, F

Question 4

When are any changes to the platform considered a customization?

AWhen they require an implementation spread across all project phases

BIf they are NOT applied through the usage of built-in tools on the Now Platform

CWhen they are solely implemented for a custom application

DWhen there are business demands for custom functionality that is not offered out-of-the-box

Answer : D

Question 5

When configuring email in Communication Channels, how many outgoing email addresses are supported?

AOne

BTwo

CThree

DUnlimited

Answer : A

Question 6

How are Service Catalogs and Catalog Items related? (Choose two.)

AA catalog item can be associated with one or more service catalogs Most Voted

BAccess to catalog items is determined by the service catalog's assigned user criteria

CService catalogs may contain multiple catalog items Most Voted

DA catalog item can only be associated with one service catalog

Answer : A, C

Question 7

When creating or importing assets for CSM, model categories are used to: (Choose three.)

ADefine whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted

BGroup assets together Most Voted

CBuild a classification structure for product models

DModel the configuration options for each product model being sold to customers

EDefine a link between Asset classes and Configuration Item (CI) classes

Answer : A, B, E

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Test