ServiceNow Certified Implementation Specialist - Customer Service Management Exam Practice Test

Which feature provides easy-to-configure integrations between the Now Platform and third-party Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools or platforms?

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

Which type of catalog item may be found in a Service Catalog?

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Which of the following is a required field in the Resolution Information tad in order to close a case?

When working with communication channels, what inbound email flows are available by default? (Choose two.)