ServiceNow CIS-EM Exam Questions Instant Access

Question 1

Which is not a valid method for accessing alert intelligence?

AIn the right-click menu of an alert list, select Open in Workspace

BBy appending/workspace to your instance URL

CThe application navigator Alerts Console menu item

DThe application navigator Alert Intelligence menu item

EWithin an open alert record, click the Open in Workspace button

FSelect the Lists tab in operator workspace

Answer : C

Question 2

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

What are best options to try to resolve this issue? (Choose two.)

AEnsure all Event Management -- process events jobs are set to a Ready state

BVerify that the Bucket field in the event table is set to zero (0)

CAdd additional event processor jobs

DEnsure multi-node event processing is disabled

Answer : A, C

Question 3

What determines if an alert management rule's actions apply to an alert?

AThe alert's bound configuration item

BThe alert management rule's filter

CThe alert management rule's field mapping

DThe message key

Answer : B

Question 4

What applications are included in the ITOM Health solution?

Choose 3 answers

ACloud Provisioning and Governance

BHealth Log Analytics

CAgent Client Collector

DDiscovery

EService Mapping

FEvent Management

Answer : B, C, F

Question 5

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

AThe CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

BThe CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

CAll CIs stored in the CMDB must have an assigned IP address within your infrastructure.

DA CI is any component within your infrastructure that needs to be managed in order to deliver Services.

Answer : B, D

Question 6

Which are recommended best practices for Event Management? (Choose three.)

AFilter out events on ServiceNow Instance for easier consolidation and aggregation.

BPromote all events to alerts during initial implementation until you fully understand which should be ignored.

CFilter out events at source rather than in the ServiceNow instance.

DBase-line ''normal-state'' events to filter out background noise.

EIgnore all non-critical events during initial implementation to streamline processing; add alerts over time as time and resources allow.

Answer : B, C, E

Question 7

What is the primary function of enrich automation in Service Operations Workspace?

ATo populate events with more meaningful information

BTo manage team roles and permissions

CTo transform and compose event rules

DTo generate alerts populated with more meaningful information

Answer : D

ServiceNow Certified Implementation Specialist-Event Management CIS-EM Exam Questions