ServiceNow CIS-FSM Exam Practice Test Instant Access

Question 1

What do you need to configure an appointment booking service? (Choose three.)

AContextual search

BA record producer

CAppointment booking variable set

DA work order template

ERecipients list

FPublication article

Answer : B, C, D

Question 2

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

AWorkflows

BQualification

CAuto Assignment

DDynamic Scheduling

Answer : D

Question 3

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

ATasks are auto-assigned as soon as they are ready to be assigned

BTasks which are ready to be assigned are selected at the defined interval and assigned

CTasks are auto-assigned as soon as they reach the qualified state

DTasks are added to a batch and auto assigned at the defined interval

Answer : A

Question 4

Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?

B10

C15

D20

Answer : B

Question 5

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?

ADynamic scheduling

BManual task assignment

CAuto-assignment

DWorkflow task assignment

Answer : A

Question 6

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

AFSIVI integration with Project Portfolio Management (PPM)

BWork Order Management integration

CAsset Management integration

DOutlook Calendar Integration

ECustomer Service Management (CSM) Integration

Answer : A, E

Question 7

What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?

ABucketing

BDomain separation

CDomain scheduling

DGroups

Answer : B

ServiceNow CIS-FSM ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test