ServiceNow CIS-FSM Exam Questions Instant Access

Question 1

Which mobile application does field service use?

ANow Mobile

BMobile Agent

CMobile Studio

DMobile Onboarding

Answer : A

Question 2

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

AFSIVI integration with Project Portfolio Management (PPM)

BWork Order Management integration

CAsset Management integration

DOutlook Calendar Integration

ECustomer Service Management (CSM) Integration

Answer : A, E

Question 3

Map page markers, map filters, and map data are key components of what?

ATerritory Management

BGeolocation

CDispatcher Workspace

DAdvanced Map Pages

Answer : C

Question 4

Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)

AProblems

BSkills

CLocations

DTime

ERequests

FIncidents

Answer : B, C, D

Question 5

What do you need to configure an appointment booking service? (Choose three.)

AContextual search

BA record producer

CAppointment booking variable set

DA work order template

ERecipients list

FPublication article

Answer : B, C, D

Question 6

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

ATasks are auto-assigned as soon as they are ready to be assigned

BTasks which are ready to be assigned are selected at the defined interval and assigned

CTasks are auto-assigned as soon as they reach the qualified state

DTasks are added to a batch and auto assigned at the defined interval

Answer : A

Question 7

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

ABoth tasks are automatically- reassigned

BBoth tasks are automatically assigned

CA warning is displayed and dispatcher confirmation is required

DThe higher priority task is automatically reassigned

Answer : C

ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Exam Questions