ServiceNow CIS-FSM Exam Practice Test Instant Access

Question 1

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

AType of work not preferred

BSkills mismatch

CNot a preferred customer

DParts unavailable

Answer : B, D

Question 2

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

AFSIVI integration with Project Portfolio Management (PPM)

BWork Order Management integration

CAsset Management integration

DOutlook Calendar Integration

ECustomer Service Management (CSM) Integration

Answer : A, E

Question 3

In the context of time recording, ''Out of office'', ''Meeting'', and ''Training'' are examples of what?

ALabor rate cards

BTime sheet policies

CTime worked categories

DStandard rate types

Answer : C

Question 4

Location, skills, and availability are used to determine what?

AThe best field agent for a task

BCustomer preferred technicians

CWork order qualification

DAgent schedules

Answer : A

Question 5

What do you need to configure an appointment booking service? (Choose three.)

AContextual search

BA record producer

CAppointment booking variable set

DA work order template

ERecipients list

FPublication article

Answer : B, C, D

Question 6

Which operational role typically creates personal events for an agent's calendar?

Awm_manager

Bwm_agent

Cwm_dispatcher

Dwm_admin

Answer : B

Question 7

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

ADynamic Scheduling

BRoute Optimization

CDispatch Workflow

DAppointment Booking

Answer : B

ServiceNow CIS-FSM ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test