ServiceNow CIS-FSM Exam Questions Instant Access

Question 1

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

ATasks are auto-assigned as soon as they are ready to be assigned

BTasks which are ready to be assigned are selected at the defined interval and assigned

CTasks are auto-assigned as soon as they reach the qualified state

DTasks are added to a batch and auto assigned at the defined interval

Answer : A

Question 2

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

ATime sheet portal

BWorker portal

CResource workbench

DPlanning console

Answer : A

Question 3

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

AType of work not preferred

BSkills mismatch

CNot a preferred customer

DParts unavailable

Answer : B, D

Question 4

What do administrators use to create questionnaires for work orders and work order tasks?

AProcess Automaton Designer

BTargeted Communication

CSurvey Designer

DAssessment Designer

Answer : C

Question 5

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

AWork Order Qualification

BCircular relationships

CWork Order Dependencies

DWork order templates

Answer : C

Question 6

What can customers use on the service portal to view and select available service windows?

AGenius bar
B Request catalog

CAppointment booking

DAgent calendar

Answer : C

Question 7

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

AAgent Location History Map

BTerritory Management

CDispatch Map

DMy Dispatch Queue

Answer : A

ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Exam Questions