ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

Which operational role is responsible for reviewing reports, metrics, and team performance?

As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?