ServiceNow CIS-FSM Exam Questions Instant Access

Question 1

What state do work order tasks need to be in for dynamic scheduling to assign them?

AQualified

BReady for lispatch

CPending dispatch

DApproved

Answer : C

Question 2

What is used to organize work into tasks and can also be published m the service catalog as catalog items?

AWork order templates

BAppointment booking

CDynamic scheduling

DService level agreements

Answer : A

Question 3

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

AA system properly

BUnassignment constraints

CAgent task rejection preferences

DMultiple assignment rules

Answer : A

Question 4

What can customer service agents use to create and view associated work order tasks for customer cases?

AAgent workbench

BService portal

CAgent workspace

DDispatcher workspace

Answer : C

Question 5

What controls the visibility of the 'Optimize route' option in the more actions menu in the agent card on dispatcher workspace?

AUl action

BClient script

CBusiness rule

DSystem property

Answer : A

Question 6

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

AFSIVI integration with Project Portfolio Management (PPM)

BWork Order Management integration

CAsset Management integration

DOutlook Calendar Integration

ECustomer Service Management (CSM) Integration

Answer : A, E

Question 7

What can customers use on the service portal to view and select available service windows?

AGenius bar
B Request catalog

CAppointment booking

DAgent calendar

Answer : C

ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Exam Questions