ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Exam Practice Test

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Total 86 questions
Question 1

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?



Answer : A


Question 2

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?



Answer : C


Question 3

What feature reorders an agent's tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?



Answer : B


Question 4

What state do work order tasks need to be in for dynamic scheduling to assign them?



Answer : C


Question 5

When can work order tasks be dispatched?



Answer : B


Question 6

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?



Answer : B


Question 7

What can be used to separate field service management data, processes, and administrative tasks into logical groupings called domains?



Answer : B


Page:    1 / 14   
Total 86 questions