ServiceNow CIS-FSM Exam Practice Test Instant Access

Question 1

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

AWorkflows

BQualification

CAuto Assignment

DDynamic Scheduling

Answer : D

Question 2

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

AThe parts scheduling plugin is activated

BThe Reserve parts in agent stockroom configuration option is enabled

CThe field agent has preferred stockrooms defined

DThe part is available in the agent's personal stockroom

EThe part is available in the assignment group's stockroom

Answer : B, E

Question 3

What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?

AInitiation

BQualification

CAnalyze and Improve

DDelivery and Confirmation

Answer : B

Question 4

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

AManual calculations

BPre-defined routes

CStraight line estimates

DIt cannot be estimated

Answer : C

Question 5

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

AWork Order Qualification

BCircular relationships

CWork Order Dependencies

DWork order templates

Answer : C

Question 6

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

AA system properly

BUnassignment constraints

CAgent task rejection preferences

DMultiple assignment rules

Answer : A

Question 7

What field service model is used for maintenance at regular intervals?

APredictive

BProject

CReactive

DPlanned

Answer : D

ServiceNow Certified Implementation Specialist - Field Service Management CIS-FSM Exam Practice Test