ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Practice Test

Answer : A, C, E

Answer : A

The Asset Operations view consolidates tasks such as RMAs, audits, disposals, and stock orders into a single workspace, enabling managers to streamline operations efficiently.

Answer : C, F

The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.

The Procurement tab provides the following information1:

Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.

Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.

Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.

The other options that are not information on the Procurement tab are:

Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard.This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.

Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard.This shows the number and percentage of hardware models that are normalized or not normalized1.

Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard.This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.

New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard.This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1.Reference:

1: Hardware Asset Dashboard

Answer : C

The Expected Assets list is populated when the asset manager starts the audit by clicking theScanbutton on the asset audit form1.

This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.

The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.

The asset manager can also manually add or remove assets from the expected assets list if needed1.Reference:

1: Hardware Asset Inventory Audit

Answer : B

A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1.A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.

A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.

The structure of a transfer order is shown in the following diagram2:

Transfer Order

|

+-- Transfer Order Line 1

| |

| +-- Transfer Order Task 1.1

| |

| +-- Transfer Order Task 1.2

|

+-- Transfer Order Line 2

|

+-- Transfer Order Task 2.1

|

+-- Transfer Order Task 2.2

Answer : B

Answer : B