ServiceNow CIS-HAM Exam Questions Instant Access

Question 1

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

ACreate a single asset via barcode scan

BReceive one or multiple assets from a purchase order

CCreate multiple assets listed on a contract PDF scan

DCreate a single asset via Name search

Answer : A, B

The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.

One scenario is to create a single asset via barcode scan.The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.

Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received.The user can then scan the assets and confirm the receipt in ServiceNow1.

The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123.References:

ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal

Hardware Asset Inventory Management - ServiceNow

Automation Simplifies Hardware Asset Management - ServiceNow Blog

Question 2

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

AWarranty costs

BPurchase price or lease cost

CDelivery costs

DResource costs for support

EReplacement parts

FMaintenance agreements

Answer : A, B, C

Question 3

What is the default display name for an asset?

AAn automatically generated combination of serial number and model category

BAn automatically generated combination of asset tag and model

CAn automatically generated combination of serial number and model

DAn automatically generated combination of asset tag and model category

Answer : C

Question 4

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

AAsset > Administration

BAsset > Overview

CAsset Hardware Model Normalization > Content Service Setup

DAsset > Asset Audits > Asset Audits

EAsset > Hardware Asset Dashboard

Answer : E

Question 5

What are model records?

AModels are specific versions or various configurations of an asset

BModels are any computer, device, software or service in the CMDB

CModels directly associate configuration item (CI) classes with asset classes

DModels are anything capable of being owned or controlled to produce economic value

Answer : A

Question 6

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

ANow Agent Mobile app

BNow Onboarding app

CNow Mobile app

DNow My Assets app

Answer : A

Question 7

Which elements are provided by the hardware asset management content service? (Choose three.)

AManufacturer lifecycle dates

BCost

CProduct warranty

DManufacturer

EModel name

FCompatibles

Answer : A, D, E

According to theHardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.

The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.

The elements that are provided by the hardware asset management content service are as follows1:

Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.

Manufacturer: The name of the company that produces the hardware product.

Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.

Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service.References:

Hardware Asset Management documentation

What is Hardware Asset Management?

ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Questions