ServiceNow CIS-HAM Exam Practice Test Instant Access

Question 1

Configuration items (CIs) track what type of information? (Choose two.)

AFinancial

BOperational

CLifecycle

DContractual

ERelationship

Answer : B, C

Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).

CIs track the following types of information:

Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.

Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent-child, peer-peer, or service-component relationships.

Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.

Therefore, the types of information that are also options in the question are B. Operational and E. Relationship.

The other types of information that are not tracked by CIs are:

Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.

Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application.References:

: Configuration Item

Question 2

How often are the views in the Hardware Asset Workspace updated?

ADaily based on scheduled job

BIn real time

CEvery 15 minutes

DHourly

Answer : B

Question 3

A given collection of methodologies, assets, and templates within Now Create is referred to as what?

ANow Create pack

BProject pack

CSuccess pack

DMethodology pack

EAsset pack

Answer : C

Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.

A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.

A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.

An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.

A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.

The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

References:

1: ServiceNow Create - Now Create

2: Project Methodology - Customer Success - ServiceNow

3: Now Create: Faster implementations, better outcomes - ServiceNow

Question 4

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

ARevert normalization results

BCreate and delete asset records

CCreate purchase orders

DCreate flows

EImport assets

FAdd Service Catalog entries

Answer : A, B, E, F

According to theHardware Asset Managementpage, the ham_admin role grants the user the following permissions:

Create, read, update, and delete hardware asset records

Import hardware assets from external sources

Revert normalization results for hardware assets

Add hardware assets to the Service Catalog

These permissions correspond to the options A, B, E, and F in the question.

The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents.References:

Hardware Asset Management

Hardware Asset Management roles and permissions

Question 5

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

AEach asset should be listed as a transfer order line on the transfer order

BEach asset should be listed in a transfer order task on the transfer order

CEach asset should be listed as a transfer order line on the transfer order task

DEach asset should be listed in an individual transfer order

Answer : A

Question 6

What is the default state of a newly created asset?

AIn use

BConsumed

COn order

DIn stock

Answer : A

Question 7

To utilize the contract rate cards features, which plugin is required to be activated?

AFinancial Management

BContract Management

CRate Management

DCost Management

Answer : D

To utilize the contract rate cards features, you need to activate theRate Managementplugin, which provides the ability to define and manage rates for various types of costs and expenses1.

The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract.This is similar to a rate card cost, except the contract contains all the costs2.

The other plugins are not required to use the contract rate cards features.TheFinancial Managementplugin provides the ability to track and manage the financial performance of your IT services3.TheContract Managementplugin provides the ability to create and manage contracts for assets, services, and vendors4.TheCost Managementplugin provides the ability to track and allocate costs for configuration items, tasks, and projects5.References:1: Rate Management2:Cost Management --- ServiceNow Elite3: Financial Management4: Contract Management5: Cost Management

ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Practice Test