ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Questions

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Total 196 questions
Question 1

Populating CMDB tables using import sets can inadvertently result in duplicate configuration items (CIs). To minimize this duplication, you can apply what process to the import sets?



Answer : C

The Identification and Reconciliation process in ServiceNow ensures that configuration items (CIs) are correctly matched during the import process. This prevents duplication by validating unique identifiers, such as serial numbers or UUIDs, ensuring CMDB integrity.


Question 2

What is the preferred method of parsing in the Transform/Compose step of an event rule?



Answer : B

Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is theflow12.

A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.

A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.

A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.

A flow can be activated or deactivated, versioned, and published to make it available for use12.

A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.References:

Flow Designer

Service Catalog Request Fulfillment


Question 3

What must exist before a consumable can be consumed? (Choose three.)



Answer : B, C, E

A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.

Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.

A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.

A model category record specifies the type of consumable, such as office supplies, hardware, or software12.

A consumable record tracks the current stock level, location, and status of a consumable12.

A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.

A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14.References:1:Consumables - Product Documentation: Vancouver - ServiceNow2:Create a consumable model - Product Documentation: Vancouver - ServiceNow3: Create a stock order - Product Documentation: Vancouver - ServiceNow4: Create a transfer order - Product Documentation: Vancouver - ServiceNow


Question 4

When creating a list report that groups all assets by product model, which table is used?



Answer : A


Question 5

What critical information should be tracked for your contracts? (Choose two.)



Answer : B, D

According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1.They can include information such as vendor, start date, end date, cost, and renewal options1.

According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:

What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.

What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2.It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.

The other options are not critical information that should be tracked for contracts.Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.

References:

1: Hardware Asset Management overview - ServiceNow - Now Support

2: Contract and renewal management - ServiceNow


Question 6

What plugin offers consistent, good, clean data for the company names of vendors or manufactures?



Answer : D

The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.

The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.

The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.

The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.

Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.

References:1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow2: Normalization Data Services - ServiceNow3: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow


Question 7

When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?



Answer : C


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