ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

Answer : A

Answer : C, D

Answer : B

A transfer order is a document that records the movement of assets from one location to another1.

A transfer order line is a record that specifies the quantity and type of assets to be transferred1.

When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.

The released assets can then be attached to another transfer order or used for other purposes1.Reference:

Transfer orders - Product Documentation: Rome - ServiceNow

Answer : D, E

Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.

Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.

The information that you would track for an asset includes:

Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.

Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.

The information that you would not track for a CI versus an asset are:

Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.

Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.

Answer : A, B, C, F

According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:

ITAM personas areuser profilesthat represent the typical users of the ITAM product and theirbusiness needs. They are not tied to any specific role or permission, but rather describe thegoals, challenges, and expectationsof the users.For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.

ITAM roles areaccess controlsthat determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on theirresponsibilities and tasks. They can also be combined to grant multiple levels of access to a user.For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.

Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles.Reference:

1: ITAM personas2: ITAM roles

Answer : B, D

Amodel categoryis a classification of models that defines how they are managed in the system1.It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.

Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function.Their primary function is to define the relationship between configuration management and asset management1.

Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2.Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.

Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1.For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1.Other model categories, such as Consumable, require manual creation of assets from the product catalog1.

Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1.This enables better visibility, control, and alignment of IT assets and services1.

1: ServiceNow Product Documentation: Model Category

2: ServiceNow Product Documentation: Configuration Management

3: ServiceNow Product Documentation: Asset Management

Answer : B

Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is theflow12.

A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.

A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.

A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.

A flow can be activated or deactivated, versioned, and published to make it available for use12.

A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.Reference:

Flow Designer

Service Catalog Request Fulfillment