ServiceNow CIS-HAM Exam Practice Test Instant Access

Question 1

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

ACreate a single asset via barcode scan

BReceive one or multiple assets from a purchase order

CCreate multiple assets listed on a contract PDF scan

DCreate a single asset via Name search

Answer : A, B

The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.

One scenario is to create a single asset via barcode scan.The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.

Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received.The user can then scan the assets and confirm the receipt in ServiceNow1.

The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123.References:

ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal

Hardware Asset Inventory Management - ServiceNow

Automation Simplifies Hardware Asset Management - ServiceNow Blog

Question 2

What is the first tier of the capability blueprint?

APractical management

BTrustworthy data

CFinancial management

DOperational integration

EStrategic conformance

Answer : B

The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and reliable data, further optimization in asset or service management is impossible. It sets the foundation for all other tiers.

Question 3

Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?

A$110

B$180

C$63

D$90

Answer : A

Question 4

What are the three tiers of Lifecycle Management? (Choose three.)

AKnow what you don't have

BIncrease onboarding controls

CKnow what you have

DImprove management controls

EImprove efficiency

Answer : C, D, E

According to theHardware Asset Managementpage, the three tiers of Lifecycle Management are:

Know what you have: This tier involves tracking and managing the end-to-end lifecycle of all your hardware assets, physical and consumable, on a single system of action.

Improve management controls: This tier involves aligning hardware investments to business outcomes, and quickly identifying and mitigating technology risks such as tech debt, regulatory audits, and lost assets.

Improve efficiency: This tier involves improving efficiencies and simplifying every stage of the asset lifecycle with prescriptive workflows and tasks, normalizing hardware to maintain a clean CMDB, and getting actionable insights to minimize waste and strategize for asset refreshes.

These three tiers correspond to the options C, D, and E in the question.

The options A and B are not part of the Lifecycle Management framework, and are not mentioned in the ServiceNow Hardware Asset Management documents.References:

Hardware Asset Management

What is Hardware Asset Management?

Your asset lifecycle: How to manage it all

Question 5

What is the default state of a newly created asset?

AIn use

BConsumed

COn order

DIn stock

Answer : A

Question 6

From where can you publish catalog items? (Choose two.)

AFrom the model category

BFrom an asset record

CFrom a user record

DFrom a vendor item

EFrom a model

Answer : C, D

Question 7

Which hardware asset attribute should be tracked separately from a configuration item (CI)?

AMemory

BCPU

COperating system

DWarranty

EIP address

Answer : D

ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Practice Test