ServiceNow CIS-HAM Exam Practice Test Instant Access

Question 1

What role is required to use the Hardware Model Normalization Overview dashboard?

Aham_normalization

Bham_user

Cham_admin

Dasset_manager

Easset

Answer : E

Question 2

When selected on the model category form, what feature prevents the automatic creation of an asset?

AEnforce Asset Creation

BEnforce Asset Verification

CEnforce Asset Validation

DEnforce CI Validation

EEnforce CI Verification

Answer : E

Question 3

What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

AUnrecognized data is sent to the ServiceNow Content Service, but is now encrypted

BUnrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

CUnrecognized data doesn't get sent to the ServiceNow Content Service

DCustomer doesn't receive Content Library updates

Answer : C

According to the ServiceNow Hardware Asset Management documentation, the ServiceNow Content Service is a cloud-based service that provides content updates for hardware models, such as manufacturer, model category, and lifecycle information. The ServiceNow Content Service also collects unrecognized data from customers, such as new or custom hardware models, to improve the content quality and coverage. Customers can opt out of sending unrecognized data to the ServiceNow Content Service for specific models, but this will also prevent them from receiving content updates for those models.

Question 4

What is a requirement for sourcing a request from the requester's local stockroom?

AThe requested stock must be available in the local stockroom

BThe requested stock must be in transit from a vendor

CThe requested stock must be in transit from a remote stockroom

DThe requested stock must be available via transfer order from a remote stockroom

Answer : A

Question 5

When a hardware asset is retired, what happens to any existing software allocations on that asset?

AThe software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().

BThe software allocations are removed from the asset, but not returned to inventory.

CThe software allocations are automatically returned back into inventory.

DThe software allocations remain with the hardware asset and need to be reclaimed manually.

Answer : A

According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:

* Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.

* Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.

* Remove: The software allocations are removed from the asset, but not returned to inventory.

Question 6

Winch role allows you to allocate a resource?

Aresource_user

Bit_project_user

Cbusiness_stakertolder

Dresource_manager

Answer : D

According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.

The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.

The other roles that are not the correct answer are:

A)resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.

B)it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.

C)business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4.Reference:

1: Resource Manager Role

2: Resource User Role

3: IT Project User Role

4: Business Stakeholder Role

Question 7

A blind inventory audit is typically initiated via which interface?

AThird-party API

BNow Inventory app

CNow Agent Mobile app

DNow Mobile app

Answer : C

According to theAudit your inventorydocument, a blind inventory audit is a type of audit that hides the expected asset list from the auditor, so that the auditor has to physically scan each asset in the location and compare it with the actual asset list1.

A blind inventory audit helps ensure data integrity and accuracy, as it prevents the auditor from ''cheating on the test'' by relying on the expected asset list1.

A blind inventory audit is typically initiated via the Now Agent Mobile app, which is a mobile application that enables users to perform various tasks related to hardware asset management, such as scanning assets, creating audits, and viewing audit results1.

The Now Agent Mobile app allows users to create an audit on the mobile device, select the location and type of audit, and scan the assets using the device camera or a Bluetooth scanner1.

Therefore, the correct answer is option C, Now Agent Mobile app, as it is the interface that is typically used to initiate a blind inventory audit.Reference:

Audit your inventory

What is Hardware Asset Management?

ServiceNow Certified Implementation Specialist - Hardware Asset Management Exam Practice Test