ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

Answer : A, B, C, F

Answer : D

To utilize the contract rate cards features, you need to activate theRate Managementplugin, which provides the ability to define and manage rates for various types of costs and expenses1.

The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract.This is similar to a rate card cost, except the contract contains all the costs2.

The other plugins are not required to use the contract rate cards features.TheFinancial Managementplugin provides the ability to track and manage the financial performance of your IT services3.TheContract Managementplugin provides the ability to create and manage contracts for assets, services, and vendors4.TheCost Managementplugin provides the ability to track and allocate costs for configuration items, tasks, and projects5.Reference:1: Rate Management2:Cost Management --- ServiceNow Elite3: Financial Management4: Contract Management5: Cost Management

Answer : A

When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set toOn order. This state indicates that the asset has been ordered but not yet received. The asset state will change toAwaiting deliverywhen the asset is shipped by the supplier, and toIn stockwhen the asset is received by the stockroom. The asset state will change toIn usewhen the asset is deployed to a user or a location, and toPending transferwhen the asset is ready to be transferred to another stockroom or location. The asset state will change toRetiredwhen the asset is disposed of or returned to the supplier.Reference:

Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.

Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.

Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.

Answer : C

Answer : B, E, F

The ServiceNow asset lifecycle defines and describes the series of stages involved in managing an IT asset throughout its useful life1.

The asset lifecycle usually follows a formalized process and is often tracked and supported by software tools1.

Although different organizations in different industries may have their own versions of the asset lifecycle, most follow the same basic format1.

Here, we explore the six stages of the asset lifecycle: Request, Fulfill, Deploy, Monitor, Service, and Retire1.

Out of these six stages, three are also components of the asset lifecycle: Order, Install, and Receive2.

Order: This is the stage where an asset is purchased or acquired from a vendor or supplier.The order stage involves creating purchase orders, tracking shipments, and updating the asset records2.

Install: This is the stage where an asset is physically installed or configured in a location.The install stage involves scanning asset tags, updating asset status, and assigning asset owners2.

Receive: This is the stage where an asset is received and verified by the organization.The receive stage involves checking the asset condition, validating the asset information, and updating the asset inventory2.Reference:

1:What is the IT Asset Lifecycle? - ServiceNow

2:ITAM Lifecycle Management: How does it all work?

Answer : A, D

Answer : C, D, E