ServiceNow CIS-HAM Exam Questions Instant Access

Question 1

When does an asset's lifecycle begin?

AWhen an asset request is fulfilled

BUpon the asset deployment

CWhen the asset is procured

DUpon the asset's request

Answer : D

According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled.References:

ServiceNow Hardware Asset Management: Hardware Asset Management overview

ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

Question 2

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

AWarranty costs

BPurchase price or lease cost

CDelivery costs

DResource costs for support

EReplacement parts

FMaintenance agreements

Answer : A, B, C

Question 3

Fixed assets refer to what type of assets?

AIntangible assets

BLong-term assets

CShort-term assets

DCurrent assets

Answer : B

Fixed assets in ServiceNow are classified as long-term assets that are used in operations and have a useful life exceeding one year, such as equipment, buildings, and vehicles. They are distinct from intangible and short-term assets.

Question 4

Baseline ITSM Asset Management provides which features? (Choose three.)

AMobile My Assets

BHardware Model Normalization

CAsset Inventory Audit

DHardware Asset Dashboard

EHardware Manufacturer Lifecycle Dates

FStockrooms

GMobile Asset Receiving

Answer : A, F, G

Question 5

Which view within the Hardware Asset Management Workspace enables Asset Managers to work on features such as RMA request lines, asset audits, disposal orders, and stock orders?

AAsset operations

BModel management

CAsset estate

DInventory

Answer : A

The Asset Operations view consolidates tasks such as RMAs, audits, disposals, and stock orders into a single workspace, enabling managers to streamline operations efficiently.

Question 6

Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?

AAsset > Administration

BAsset > Overview

CAsset Hardware Model Normalization > Content Service Setup

DAsset > Asset Audits > Asset Audits

EAsset > Hardware Asset Dashboard

Answer : E

Question 7

What are model records?

AModels are specific versions or various configurations of an asset

BModels are any computer, device, software or service in the CMDB

CModels directly associate configuration item (CI) classes with asset classes

DModels are anything capable of being owned or controlled to produce economic value

Answer : A

ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM Exam Questions