ServiceNow CIS-HAM Certified Implementation Specialist - Hardware Asset Management Exam Practice Test

Answer : B

According to the ServiceNow Hardware Asset Management documentation, the Scanned Assets related list displays the assets that have been scanned using the ServiceNow Agent mobile app during an audit. The Scanned Assets related list is updated each time scans are submitted from the app, which can be done manually or automatically based on the app settings

Answer : B, D

Answer : A, B

According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1.They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.

According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2.A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.

The main purposes of transfer order line tasks are2:

To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.

To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.

1: ServiceNow Product Documentation: Transfer Orders

2: ServiceNow Product Documentation: Transfer Order Line Tasks

Answer : A

To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select theExclude from content servicecheck box on theNormalizationtab of the hardware model record1.

The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models.It helps you to keep your model data consistent and up to date2.

The other options are not valid ways to exclude a hardware model from the content service. There is noExcludeorOpt-outbutton on the hardware model record.There is also noOpt-out from content servicecheck box on theNormalizationtab of the hardware model record.Reference:1:Work with hardware normalization2:ServiceNow Content Service

Answer : C

According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service.A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1.A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs.Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.

The other options are not correct because:

Track its incurred costs: This is a function of an IT asset, not a CI.An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.

Manage its retirement: This is also a function of an IT asset, not a CI.An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.

Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component.Contract management helps to manage the vendor relationships and compliance obligations of the component2.

Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both.Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.

ServiceNow Hardware Asset Management: Asset and CI management

ServiceNow Hardware Asset Management: Configuration Management

ServiceNow Hardware Asset Management: Configuration item (CI)

ServiceNow Hardware Asset Management: Asset and CI fields

Answer : D

According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another.A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1.A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.

The other options are not correct because:

Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.

Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.

Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.

ServiceNow Hardware Asset Management: Transfer orders

ServiceNow Hardware Asset Management: Create a transfer order

ServiceNow Hardware Asset Management: Stock orders

[ServiceNow Hardware Asset Management: Stock rules]

[ServiceNow Hardware Asset Management: Transfer rules]

Answer : C

Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.

Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.

Normalization first runs to normalize the record when you save the hardware model record1.

This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.

Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.

The other options are not the correct answer because they describe different scenarios or actions:

A) When the daily scheduled HAM -- Daily job runs: This is not the correct answer, because the daily scheduled HAM -- Daily job does not run normalization.The daily scheduled HAM -- Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.

B) When the weekly scheduled HAM -- Normalization job runs: This is not the correct answer, because the weekly scheduled HAM -- Normalization job does not run normalization for the first time.The weekly scheduled HAM -- Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1.It does not affect the newly created or edited hardware models, which are normalized when they are saved1.

D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time.Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1.It does not affect the automatic normalization that runs when you save the hardware model record1.Reference:

1: Hardware Normalization

2: Daily Scheduled HAM -- Daily Job