ServiceNow CIS-HR Exam Questions Instant Access

Question 1

How can fields for a specific HR Service be displayed on the New Case Creation page?

AUsing the Case Options field on the HR Service

BHR Service-specific fields cannot be added to the New Case Creation page

CUsing the Case Creation Service Configurations

DUsing the HR Criteria module

Answer : C

To optimize the agent experience during manual case entry, ServiceNow allows administrators to customize the visibility of fields using the Case Creation Service Configurations. This feature enables the system to dynamically show or hide specific fields on the New Case Creation page based on the selected HR Service. For instance, if an agent selects a 'Tuition Reimbursement' service, the configuration can trigger the display of 'University Name' and 'Amount' fields, which would not be relevant for a 'Payroll Inquiry'. This ensures that agents collect all necessary data at the point of creation without cluttering the form with irrelevant fields, leading to faster processing times and higher data quality for specialized HR services within the various Centers of Excellence.

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Question 2

Which feature prevents editing or purging of employee documents based on an HR Profile?

ARetention Policy

BLegal Holds

CSecurity Policy

DTopic Detail

Answer : B

Verified Answe r: B. Legal Holds Very Short Legal Holds is a feature that prevents editing or purging of employee documents based on an HR Profile. Legal Holds can be used to preserve employee documents that are relevant to a legal matter, such as a lawsuit, an investigation, or a compliance audit1. Legal Holds can be applied to one or more HR Profiles, and can be managed by HR administrators or legal users1. The other options are not correct because they have different purposes. Retention Policy is a feature that defines how long employee documents are stored and when they are purged2. Security Policy is a feature that controls the access to employee documents based on the document type, the document owner, and the user role3. Topic Detail is a feature that defines the properties and behaviors of an HR Service, such as the category, the workflow, and the assignment group4.

Question 3

An employee in Chicago submits a request using the Employee Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

AA Matching Rule assigns the Case to a group

BThe Case must be manually assigned

CAn Assignment Rule assigns tne Case to a group

DAn Assignment Rule creates a list of possible assignees

Answer : C

Question 4

Which Security control option uses the context of the data within the record to grant and/or restrict access'?

AUser Authentication

BScoped Application

CPlatform Access

DAccess Control Level

Answer : D

Question 5

What information does the HR Profile contain?

AEmployee relations cases

BEmployee skills

CPersonal employee data

DUser ID and department information

Answer : C

Question 6

After an HRSD Implementation what capabilities exist for a System Administrator attempting to impersonate an HR member once the HR Admin role has been removed'?

Choose 2 answers

ASystem Admin cannot grant scoped HR roles.

BSystem Admin can grant scoped HR roles.

CSystem Admin cannot view HR Cases and confidential profile information.

DSystem Admin can view HR Cases and confidential profile information.

Answer : B, C

Question 7

You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate. What else must be done to allow the Link to work?

AYou must create a custom ACL to allow the link to work

BThe Status of the associated record on the Application Restricted Caller Access list must be set to Denied

CThe Status of the associated record on the Application Restricted Caller Access list must be set to Allowed

DYou must change Scope for the link to work

Answer : C

When implementing HRSD in an environment with existing ITSM configurations, the Restricted Caller Access (RCA) mechanism is often the cause of 'Page Not Found' or access errors for cross-scope features like the Link Generator. Because the Link Generator may attempt to access resources across application scopes, the platform requires an explicit 'Allowed' status in the RCA table to permit the operation. Even if the script and link configuration are technically perfect, the security layer will block the call if it is seen as an unauthorized cross-scope request. Setting the status to Allowed on the associated record within the Application Restricted Caller Access list white-lists the interaction, enabling the button to correctly resolve the external or cross-scope URL without violating the security boundaries of the HR Scoped Application.

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ServiceNow Certified Implementation Specialist - Human Resources CIS-HR Exam Questions