ServiceNow Certified Implementation Specialist - Human Resources CIS-HR Exam Questions

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Total 136 questions
Question 1

Which feature allows a user to transfer tasks related to Employee Relocation Approvals to another user?



Answer : D

Comprehensive and Detailed 100 to 150 words of Explanation From ServiceNow Human Resources topics:

Granular Delegation is a powerful feature in ServiceNow HRSD that allows users to temporarily or permanently delegate specific tasks or approvals to another user without granting them their full roles or access. This is the primary feature used to transfer tasks related to Employee Relocation Approvals (or other specific HR services) to a delegate. Unlike standard platform delegation, which is often an 'all-or-nothing' approach, Granular Delegation allows the user to specify exactly which types of tasks---filtered by criteria like HR Service or Case Type---should be delegated. This is particularly useful during vacations or leaves of absence, as it ensures that sensitive approvals, such as those for relocation expenses, can continue to be processed by a trusted colleague, maintaining business continuity while strictly limiting the delegate's access to only those specific records.


Question 2

When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?



Answer : A


Question 3

Which plugin is recommended when upgrading from the global version of HR to the scoped version?



Answer : C


Question 4

When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?



Answer : C


Question 5

Which HRSD application automates and streamlines employee onboarding and other activities across departments?



Answer : C


Question 6

An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access plugin was automatically activated. By default, what is the Caller Access field set to?



Answer : C

Comprehensive and Detailed The Restricted Caller Access (RCA) feature is vital for protecting the integrity of scoped applications like HR. When the plugin is first activated or a new scoped application is installed, the default value for the Caller Access field is set to 'Caller Tracking'. In 'Caller Tracking' mode, the system allows cross-scope calls (e.g., a Global script trying to read an HR table) but records every instance of these calls in the RCA table. This allows administrators to monitor which parts of the platform are interacting with the HR scope without breaking existing functionality immediately. Once the implementation team has reviewed the tracked calls and determined which ones are legitimate, they can move to a 'Caller Restriction' mode, where only specifically 'Allowed' records in the RCA list can successfully execute cross-scope operations, thereby fully securing the HR data.


Question 7

If the Applies to all services box is not checked on the COE ACL Configuration record what additional configurations must be made to the record'?



Answer : A


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Total 136 questions