ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

What are the Release types available on the baseline release record?

AStandard, Normal, Prototype, Patch

BAlpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

CStandard, Normal, Emergency

DMajor, Minor Upgrade, Emergency Maintenance, Patch

Answer : D

Question 2

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

AApprovals

BNotifications

CTasks

DAction Specs

EAccess Controls

Answer : A, B, C

Question 3

A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

ASubmit a request for the sn_report_creator role

BSubmit a New Report Request via the service catalog

CTake the Performance Analytics fundamentals course

DTurn on data collection jobs

EGo to Reports > View/Run > All. then search for Problem reports

Answer : E

Question 4

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

AAdd a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

BUse the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms

CCreate an Access control to hide the unnecessary CIs from the itil users

DMake a show/hide UI action to show only the desired CIs to the itil users

Answer : B

Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.

Question 5

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

APublish Workaround

BDocument a Known error

CComplete Investigation

DComplete RCA

EDocument Five Whys

Answer : A

Question 6

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

ASupport group on CI record, or if empty the Support group on the Service offering

BSupport group on CI record, or if empty, the Support group on the Service

CChange group on CI record, or if empty, the Change group on the Service offering

DSupport group on CI record, or the default assignment group for the user

Answer : B

Question 7

A customer wants to add a new Catalog Item to the Service Catalog.

What process would be used to ensure the new item is authorized?

AFulfillment Management

BRelease Management

CConfiguration Management

DChange Management

ECatalog Management

Answer : D

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Practice Test