ServiceNow CIS-ITSM Exam Questions Instant Access

Question 1

What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

APublish Workaround

BDocument a Known error

CComplete Investigation

DComplete RCA

EDocument Five Whys

Answer : A

Question 2

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

AFlow Actions

BFlow Activities

CFlow Steps

DAction Pills

EFlow Tasks

Answer : A

Question 3

Which of the following cannot be defined or set through a Catalog UI Policy?

AApply a requirement to all form views

BSetting a variable to mandatory

CReverse UI Policy if conditions are false

DSetting a variable to read-only

Answer : A

Question 4

On the Release record, what are the available options on the Release phase list?

ARequirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

BScoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

CAnalyze, Design, Development, Build, Roll-out, QA, User Acceptance

DRequirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Answer : D

Question 5

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

AChange Assess Approval Subflow

BChange Approval Policy

CChange Approval Subflow

DChange Approval Matrix

Answer : A

Question 6

Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

AService Manager

BPortfolio Manager

CPortfolio Owner

DService Owner

Answer : B

Question 7

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

AVIP Flag reference decorator

BVIP flag dictionary entry

CVIP Flag field style

DVIP Flag action script

Answer : C

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Questions