ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options

AFinished

BSkipped

CPaused

DCanceled

ECompleted

FRejected

GApproved

Answer : A, B, D, F, G

Question 2

Selecting this option on a change approval policy will enable the ability to execute only on the first matching decision condition instead of matching each decision condition.

ARun all decisions that match

BFirst decision that matches

CFirst ascending order that matches

DPrimary decision that matches

Answer : B

Question 3

What is the minimum role required to delete a CI?

Aitil

Bitil_admin

Cecmdb_admin

Dadmin

Answer : A

Question 4

What is the minimum role required to delete a Problem?

Aitil

Bitil_admin

Cadmin

Dproblem

Answer : B

Question 5

If you hover over the reference icon for a Caller, and a sys_popup view hasn't been configured, which view is used?

Amobile

Btool_tip

Creference_view

Ddefault

Answer : D

Question 6

In Change Management, what is the purpose of the Risk Assessment Survey?

ADetermine the Risk of the Change based on user responses to a Risk Assessment

BDetermine the Risk of the Change based on Risk Conditions

CSurvey CAB members to collectively assess Risk of each Change reviewed

DAutomatically survey the environment to analyze the continuity of services to assess Risk

Answer : A

Question 7

In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?

ABackout Plan, Category, Change Type, Attachments, Work Notes

BConfiguration Item, Change Tasks, Approvals, Risk, Attachments

CChange Tasks, Impact, Attachments, Planned Start Date, Risk

DConfiguration Item, Change Tasks, Risk, Backout Plan, Category