ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

ACatalog Item Design

BCatalog Workflows

CRequest Management

DService Catalog Management

ECatalog Fulfillment

Answer : C

Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.

For more information, see Request Management.

Question 2

Which platform role can create service portfolios and taxonomy nodes?

Aportfolio_viewer

Bportfolio_editor

Cportfolio_admin

Dportfolio_manager

Answer : C

The portfolio_admin role in ServiceNow has the necessary permissions to create service portfolios and manage taxonomy nodes. This role provides the highest level of access for managing the structure and content of service portfolios, enabling the user to organize services and offerings in a way that aligns with business goals.

Documentation reference: Service Portfolio Management Roles.

Question 3

Which service types can be managed through the scope of Service Portfolio Management?

Choose 2 answers

ABusiness service

BApplication service

CMobile service

DTechnical service

Answer : A, B

ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.

Refer to Service Portfolio Management for further understanding.

Question 4

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

AEditors

BItem Admins

CAuthors

DItem Owners

Answer : A

The Editors field in ServiceNow Service Catalog creation specifies who has permissions to create, modify, and publish items within the catalog. Editors have the rights to manage the content and structure of the catalog, ensuring that only authorized users can perform these actions.

For details, refer to the Service Catalog Management documentation.

Question 5

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

AOnly parent child (service:offering) relationships are automatically created in the CMDB

BAll CMDB relationships and dependencies are automatically created upon publishing the service and offerings

CIf the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

DAny required CMDB relationships and dependencies must be created manually

Answer : D

Question 6

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

AWork in Progress lo Closed

BAssess to Work in Progress

CDraft to Assess

DOn Hold to Work in Progress

ENew to Assess

Answer : C

Question 7

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

AThe Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

BThe article is in draft state but has not been published

CThe tester is not impersonating an itil user

DThe user criteria on the knowledge base Is incorrect

Answer : B

ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Practice Test