ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Practice Test

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.

What module would you use to make this adjustment?

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

What are some good practices for guiding your customers' use of Notifications?

Choose 3 answers

Which Service Portfolio Management phase does a service belong to when it is in operational state?

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?