ServiceNow CIS-ITSM Exam Questions Instant Access

Question 1

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these Ul layouts called in the Now Platform?

AForms

BForm Designs

CForm Layouts

DViews

EWorkspaces

Answer : D

Question 2

How are Releases related to Changes?

AReleases are implemented prior lo Changes

BReleases are comprised of one or more Changes

CChanges are implemented prior to Releases

DChanges are comprised of one or more Release

Answer : B

Question 3

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

AApprovals

BNotifications

CTasks

DAction Specs

EAccess Controls

Answer : A, B, C

Question 4

How is granular read and write access for a specific change model defined?

ASetting Advanced Security to true and applying user criteria

BConfiguring ACL's on the Create New landing page

CChange properties

DConfiguring ACL's on the chge_model table

Answer : A

Question 5

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

ASupport group on CI record, or if empty the Support group on the Service offering

BSupport group on CI record, or if empty, the Support group on the Service

CChange group on CI record, or if empty, the Change group on the Service offering

DSupport group on CI record, or the default assignment group for the user

Answer : B

Question 6

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

AWorkflow

BActivity Map

CFlow

DState Transitions

Answer : A, C

Question 7

Which change request fields are mandatory to transition from Review to Closed in the base platform configuration? (Choose 2 options)

AClosed by

BClose code

CClose notes

DClosed

Answer : B, C

In the ServiceNow Change Management base platform configuration, the transition from the Review state to the Closed state requires specific documentation of the outcome.

Close code (B): This field is used to categorize the result of the change (e.g., Successful, Successful with Issues, or Unsuccessful).

Close notes (C): This is a mandatory text field where the implementer provides a summary of the implementation and any post-implementation observations.

While 'Closed by' and 'Closed' (date/time) are important for auditing, they are typically system-populated automatically when the state changes to Closed and are not manual requirements for the user to fill out to trigger the state transition.

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Questions