ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

ASupport group on CI record, or if empty the Support group on the Service offering

BSupport group on CI record, or if empty, the Support group on the Service

CChange group on CI record, or if empty, the Change group on the Service offering

DSupport group on CI record, or the default assignment group for the user

Answer : B

Question 2

Which service types can be managed through the scope of Service Portfolio Management?

Choose 2 answers

ABusiness service

BApplication service

CMobile service

DTechnical service

Answer : A, B

ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.

Refer to Service Portfolio Management for further understanding.

Question 3

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

ASLAs re recommended in the ITIL framework for problem management

BSLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

CSLAs are available for problem management, but require custom code

DSLAs are essential to problem management, as support specialists need to quickly identify root causes

Answer : B

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

Question 4

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

AApprovals

BNotifications

CTasks

DAction Specs

EAccess Controls

Answer : A, B, C

Question 5

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Aproblem_admin

Bproblem_coordinator

Cso_problem_delete

DRH_manager

Eproblem_manager

Answer : A

Question 6

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

ADuration

BDue Date

CDate Picker

DDate

Answer : C

Question 7

On the Release record, what are the available options on the Release phase list?

ARequirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

BScoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

CAnalyze, Design, Development, Build, Roll-out, QA, User Acceptance

DRequirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Answer : D

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Practice Test