ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Questions

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:

Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

When using Catalog Builder, what can be built using templates?

Choose 2 answers

What is the trigger for the Change - Normal - Assess Flow?