ServiceNow CIS-ITSM Exam Questions Instant Access

Question 1

What would you use to define a common grouping of configuration items such as all web servers in Miami?

ACI class

BDependent group

CCSDM component group

DDynamic CI group

Answer : D

Question 2

Where do you enable the Search as feature for an incident?

AIncident Properties application

BRelated Search Results table configuration

CIncident form design

Dincident.deflection system property

Answer : B

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/task/t_DefineContextualSearchForForm.html

Question 3

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

AChange Interceptor

BChange Form

CChange Landing Page

DChange Overview

Answer : A

Question 4

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

AApplication Menus

BReports

CCI Class Manager

DDependency View

Answer : C

Question 5

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

ACreate a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

BUnpublish the baseline Change - Emergency -Authorize flow

CDeactivate the baseline Change - Emergency - Authorize flow

DCreate a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Answer : D

Question 6

A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

AOnly users with sn_known_error_write can create Known Error articles

BThe Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

CUsers with sn_problem_write can create known error articles, but not articles for other knowledge bases

DThe Known Error knowledge articles use a template, which includes the Workaround and the Cause

Answer : D

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/create-known-error-from-problem.html

Question 7

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Aitil

Btask_worker

Csc_fulfiller

Dcatalog_fulfiller

Efulfiller

Answer : A

ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam Questions