ServiceNow CIS-SPM Exam Practice Test Instant Access

Question 1

As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

AStories, Vulnerability Tasks, Enhancements.

BIncidents, Problems, Change.

CDecision, Risk, Requirements.

DProject, Defect, Requests.

Answer : C

According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:

Decision: A decision that affects the demand or its outcome2.

Risk: A risk that could impact the demand or its outcome3.

Requirement: A requirement that defines the scope or functionality of the demand4.

The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateADecision.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARequirement.html

Question 2

What is a resource event?

AAn external event.

BA non-scheduled activity impacting capacity.

CA block of time that a resource spends on a task.

DAn event scheduled by a project manager.

Answer : B

A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in theProduct Documentationfor ServiceNow.

Question 3

If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the

following?

Choose 2 answers

APortfolio Planning related link

BPortfolio Planning Workbench module

CProject module

DProgram Workbench

Answer : A, B

According to theScenario Planning for PPMdocument, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.

Question 4

Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?

A'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.

B'Enable altering of planned date for task in WIP/Closed'.

C'Rollup project start date from tasks'.

D'Calculate ROI percentage based on a project's estimated cost and its net value'.

Answer : A

According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

Question 5

Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.

Apm_project

Bpm_toplevel_project

Cpm_home_page_config

Dproject_template_config

Answer : C

According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:

pm_project: Stores information about projects2.

pm_toplevel_project: Stores information about top-level projects3.

project_template_config: Stores information about project templates.

Question 6

A user's availability is calculated as:

AAllocated time

BCapacity minus allocation

CSum of allocated and confirmed hours, divided by the total capacity

DAllocated hours divided by the total capacity

Answer : D

According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html

Question 7

Which demand category would a demand manager select, if they need to create an enhancement?

ADefect

BChange

COperational

DStrategic

Answer : C

ServiceNow CIS-SPM Certified Implementation Specialist - Strategic Portfolio Management Exam Practice Test