ServiceNow CSA Exam Practice Test Instant Access

Question 1

Which helps to visualize configuration items and their relationships?

ATransform Map

BSchema Map

CTables

DFlow Design

EDependency View

Answer : E

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

Question 2

When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

ANetwork

BServer

CClient

DBrowser

Answer : B

A policy that is applied to all data entered into the Platform is called a Data Policy.Data policies run on the server side and enforce data consistency by setting mandatory and read-only states for fields1.

Reference: Data policies

Question 3

What does ServiceNow recommend as a best practice regarding data imports?

AAdjust your Transform maps, after the data is loaded into the target table.

BUse extremely large Import Sets, instead of multiple large Import Sets.

CCreate a new Import set table for each new data load.

DPlan time before your import to remove obsolete or inaccurate data.

EMonitor data quality and clean imported data, using the Data Scrub Workspace.

Answer : D

This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and improves the data quality and performance of the system1.

Reference: Import and export resources page

Question 4

Which element is used to track items not saved with a field, in a record?

ASidebar

BList Editor

CActivity formatter

DDictionary

Answer : C

The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.

Reference: Formatters and Related Lists

Question 5

Which action enables personalization in a form for the admin role, only?

ANavigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

BNavigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.

CNavigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.

DNavigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Answer : D

This action allows only users with the admin role to personalize forms by using the Personalize Form button1. The other options are either invalid or do not restrict personalization to the admin role only.

Reference: Personalize a form UI settings and personalization Personalization

Question 6

After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

AUse System Administration > Normal Security module

BSelect Normal role

CLog out and back in

DSelect Global Update Set

EEnd impersonation

Answer : A

The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security Settings. This module will automatically disable all high security settings and restore your permissions to their original state.

ServiceNow Product Documentation:High Security Settings -https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/high-security-plugin.html

ServiceNow Community:How to disable High Security Settings -https://www.servicenow.com/community/now-platform-forum/platform-security-everything-you-need-to-know/m-p/2554570

Question 7

What section on a task record is used to see the most recent updates made to a record?

ARelated List

BActivity Stream

CAudit Log

DTimeline

Answer : B

ServiceNow Certified System Administrator Exam Practice Test