ServiceNow Certified Technical Architect CTA Exam Practice Test

Answer : A

The primary purpose of security threat modeling is to identify potential threats and develop mitigations. It involves:

Analyzing the System: Understanding the architecture, components, and data flows of the system.

Identifying Threats: Identifying potential security threats and vulnerabilities.

Assessing Risk: Evaluating the likelihood and impact of each threat.

Developing Mitigations: Designing and implementing security controls to reduce or eliminate the identified risks.

Why not the other options?

B . To manage the encryption key management process: This is a specific security activity, not the primary purpose of threat modeling.

C . To backup, restore and recover critical customer data: This is related to data protection and disaster recovery, not threat modeling.

D . To configure trusted IP address ranges in the system: This is a specific security control, not the overarching goal of threat modeling.

Answer : B

A core principle for data import in ServiceNow is to use authoritative sources. This means:

Trusted Data: Import data from sources that are known to be accurate, reliable, and up-to-date.

Data Integrity: Using authoritative sources ensures the integrity and quality of the data being imported into ServiceNow.

Reduced Errors: Relying on trusted sources minimizes the risk of importing incorrect or inconsistent data.

Why not the other options?

A . Import data first and validate later: This can lead to data quality issues and require significant cleanup efforts.

C . Use ServiceNow as a data proxy: ServiceNow is not designed to be a primary data store for external systems.

D . Schedule imports monthly: The frequency of imports depends on the specific data and its volatility.

Answer : B, C, D

The domains of technical architecture in ServiceNow encompass the key areas that ensure the platform's stability, security, and scalability. These include:

B . Security Management: This domain focuses on securing the ServiceNow instance, including access control, authentication, data encryption, and vulnerability management.

C . Environment Management: This domain deals with the management of the ServiceNow instances, including instance strategy, upgrades, patching, and performance monitoring.

D . Data Management: This domain covers aspects of data governance, data quality, data integration, and data security within the ServiceNow platform.

Why not the other options?

A . Risk Management: While important, risk management is a broader organizational concern that extends beyond technical architecture.

E . App Dev Management: Application development management is a specific area within the broader technical architecture, focusing on the development and deployment of applications on the platform.

Answer : B, D, E

Effective testing provides several key benefits:

B . Conforms to specifications as defined in stories: Testing ensures that the developed software meets the requirements and acceptance criteria outlined in user stories or other requirement documents.

D . Validates new functionality without introducing regressions: Testing verifies that new features or changes work as expected and do not negatively impact existing functionality (regressions).

E . Identifies defects early in the development process: The earlier defects are found, the cheaper and easier they are to fix. Testing helps identify issues early in the development lifecycle.

Why not the other options?

A . Ensures compliance with industry standards: While testing can help with compliance, it's not the primary goal. Compliance often involves specific audits and assessments.

C . Enhances overall system performance: Performance testing is a specific type of testing that focuses on system performance, but it's not a general benefit of all testing.

Answer : D

The CSDM offers several key benefits, and the best fit among the options is D. Customization, consistent analysis, and data governance. Here's why:

Customization: CSDM provides a framework, but it allows for customization to fit specific organizational needs. You can extend the data model with new CI classes and attributes while maintaining a consistent structure.

Consistent Analysis: CSDM enables consistent reporting and analysis across the organization by providing a standardized structure for CMDB data. This makes it easier to gain insights into services, applications, and their supporting infrastructure.

Data Governance: CSDM promotes data governance by establishing clear definitions, relationships, and ownership for data within the CMDB. This helps ensure data quality and consistency.

Why not the other options?

A: While CSDM can indirectly contribute to rationalization and business process alignment, these are not its primary benefits. Outage reduction is more related to incident and problem management.

B: Improved security, storage capacity, and processing speed are not direct benefits of CSDM. These are more related to the underlying ServiceNow platform infrastructure.

C: Automated deployment and maintenance efficiency are not core benefits of CSDM. While CSDM can support these areas, they are not its main focus.

Answer : C, D

The two primary methods for populating the CMDB with data from third-party sources are:

C . IntegrationHub ETL: IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.

D . Service Graph Connectors: Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.

Why not the other options?

A: The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.

B: Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.

E: Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.

Answer : C

The Foundation stage of the CSDM framework focuses primarily on establishing the core structure of your CMDB. This involves:

Defining the scope: Determine which services and applications will be managed within the CMDB.

Building the foundation data model: Implement the core CSDM classes and their relationships. This includes key classes like Application Service, Business Application, and Technical Service Offering.

Populating foundational data: Start populating the CMDB with basic information about your core services, applications, and the technologies that support them.

Why not the other options?

A: While network infrastructure CIs are important, they are not the primary focus in the Foundation stage. The focus is on the core service and application model.

B: Accurate business information is crucial for reporting, but the Foundation stage prioritizes establishing the structural relationships within the CMDB.

D: Working with ITSM tables is part of the broader CMDB implementation, but the Foundation stage focuses on the core CSDM classes, which extend beyond ITSM.