Slack-Certified-Admin Exam Questions Instant Access

Question 1

What are the main benefits of Workflow Builder? (Choose all that apply.)

AIt supports integration with various third-party apps for easy data transfer between services.

BNon-developers can easily automate business processes.

CTemplates are available for download.

DDevelopers and engineers can easily automate efficiencies in their development.

Answer : C, D

Question 2

The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.

Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)

AInstall the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.

BSend out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.

CRun a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.

DSurvey the Sales team to understand what currently makes their job difficult and determine which apps/ integrations and workflows to prioritize.

Answer : C, D

Question 3

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels.

What should Anastasia do next?

AAsk the Sales team to react with :eyes: when they have read a message.

BIdentify the most active members and ask them to post more in public channels.

CProvide additional learning and host a Slack day.

DInstruct Sales managers to use more @channel's and @here's in their announcements.

Answer : C

Question 4

Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking Question:s.

Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

ALimit the posting permissions to Org Admins, plus specific people.

BCreate a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.

CEncourage employees to direct message the HR team with Question:s and confidential information.

DArchive the channel and create a new channel to eliminate the noise.

Answer : A, B

Question 5

You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.

As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.

Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.

Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.

What should you do?

ASend a message that includes an @channel and @here to #supplier-bindings.

BSend a message that includes an @channel and @everyone to #supplier-bindings.

CSend an @everyone in a message to your workspace-wide #general channel.

DDirect message your key contact who belongs to the connected channel, so they are directly informed.

Answer : D

Question 6

The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.

The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.

What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

ABuild custom apps for all the popular tools that send the alerts to one channel.

BInstall apps from the Slack App Directory for the tools they use, and have the apps post alerts in a #alerts- all channel for the relevant teams to monitor.

CSet up Slackbot custom responses to trigger when the word 'alert' or 'failure' is used in Slack.

DSend an announcement to the company reminding them to be more responsive when receiving alerts.

Answer : A

Question 7

Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.

What should Chandler do next?

ACreate a public channel for co-ordination, but continue using group DMs, and DMs for content that needs to stay private.

BContinue using the group DM, and invite the new members to it.

CStart a new group DM with only the new members of the team.

DConvert the group DM to a private channel, and then invite the new members.

Answer : B

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