What data object is associated with the Engagement Experience Portal?
Answer : D
What is a benefit of implementing the Request to Fulfill value stream?
Answer : A
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.
Answer : A
Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.
Answer : B
Which of the following key data objects is associated with the Service Portfolio functional component?
Answer : B
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?
Answer : A
The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).
What is a key value proposition of the Detect to Correct value stream?
Answer : B