The Open Group OG0-061 Exam Practice Test Instant Access

Question 1

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

AThe percentage reduction in the network required for new or changed services

BSelf-Service: Increased success rate for user self-fix

CSatisfied customers per service/application

DArrival and departure rate of service requests

Answer : D

Question 2

What is an objective of the Detect to Correct value stream?

ATo build a culture of collaboration between IT operations and IT development

BTo manage an inviting consumption experience to acquire services, goods, knowledge, and support

CTo track the service usage and control the chargeback contract

DTo provide an overview of the business of IT operations and the services delivered

Answer : D

Question 3

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

AProblem

BEvent

CDiagnostics & Remediation

DService Level

Answer : A

The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).

Question 4

What are the typical activities of the Strategy to Portfolio Value Stream?

AStrategy, Service Portfolio, Demand, Selection

BStrategy, Enterprise Architecture, Portfolio, Release

CStrategy, Finance, Service Level Management, Investment Portfolio

DStrategy, Release, Change, Investment Policy

Answer : A

Question 5

What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

AOffer Consumption

BFulfillment Execution

CCatalog Composition

DOffer Management

Answer : D

Question 6

What is a benefit of implementing the Requirement to Deploy value stream for the business?

AImproving the speed at which issues with a business service are identified, including proactive identification before impact is severe

BAccelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration

CAccurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand

DIncreased fulfillment efficiency and consistency through standard change deployment and automation

Answer : B

Question 7

What is a goal of the Diagnostics and Remediation functional component?

ATo design, create, and manage Service Contracts

BTo aggregate Events

CTo shorten Mean Time to Repair

DTo manage the lifecycle of Requests for Change

Answer : C

The Open Group IT4IT Part 1 OG0-061 Exam Practice Test