The Open Group OG0-061 Exam Questions Instant Access

Question 1

What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

AProblem

BEvent

CDiagnostics & Remediation

DService Level

Answer : A

The Problem functional component is responsible for managing the lifecycle of all Problems. The objectives of the Problem functional component are to solve severe/repeating Incidents, prevent Incidents from happening, and minimize the impact of Incidents that cannot be prevented. The Problem cause is not usually known at the time of the Problem data object instance creation, and the Problem functional component is responsible for the investigation. The Problem functional component also serves as the main exit point from the D2C Value Stream for the feedback information about IT services issues. The feedback is reported to the R2D Value Stream in the form of Defects and to the S2P Value Stream in the form of Portfolio Backlog Items (demand request).

Question 2

What is the purpose of the Request Rationalization functional component?

APresenting service offers to consumers and facilitating consumption and payment

BAggregating catalog from various suppliers into consumable Offers that users can order

CBreaking down and routing requests, and keeping Subscription information up do date

DOrchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Answer : D

Question 3

Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

AReduction of change-related outages, reduction of emergency changes, reduction of unplanned change

BThe investment in each service is quantified in the service portfolio; software license percentage is use

CIncrease automatically remediated Events; increase the percentage of Events correlated to a business service

DThe percentage of automated tests; arrival and departure rate for work

Answer : B

Question 4

What is a benefit of implementing the Strategy to Portfolio value stream?

AIncreased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage

BServices designed in accordance with standards and policies

CPrioritized IT investment based on impacts on architecture and business priorities

DReduced costs by proactively identifying issues before the service impact becomes severe
Question:
The
S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

Answer : B

Question 5

How does the IT4IT Reference Architecture use the value stream concept?

AAs a way of grouping functionality to provide context for where value is being created and delivered

BTo support predictable, sequential, waterfall approaches to IT service delivery

CAs a macro-process and capability architecture to provide context for IT value delivery and operations

DIn order to be compliant with the Value Chain concept of Michael Porter

Answer : A

Question 6

Which of the following statements best describes the Level 2 class model?

AIt is another name for the System of Record Fabric

BIt is vendor-specific

CIt is an expansion of the Level 1 class model

DIt defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer : C

Question 7

Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?

AContributing to business strategy and planning, enabling IT alignment with business plans

BDefining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services

CDefining the capabilities and business processes necessary for Project Management governance

DProviding a new architectural framework that holistically describes all of the major activities of modern IT delivery

Answer : A

The Open Group IT4IT Part 1 OG0-061 Exam Questions