WGU Information Technology Management QGC2 WGU (QGC2) Information Technology Management Exam Practice Test

Answer : A

In Agile Scrum, a sprint typically lasts two to four weeks. This time-boxed iteration balances being long enough to deliver meaningful work but short enough to allow flexibility and frequent feedback.

Option B: One to two months is too long for a sprint cycle.

Option C: A sprint ends at its time-box, not ''until goals are completed.''

Option D: Three to six weeks exceeds the recommended sprint length.

Thus, the typical sprint length is two to four weeks.

WGU Information Technology Management -- Agile Development, section on Sprint Timeboxing.

Answer : D

Biometric authentication methods (such as fingerprint scans, facial recognition, or iris scans) provide strong protection against unauthorized physical access to sensitive systems and data. These methods ensure that only authorized individuals can access secured facilities or devices.

Option A: Software patching addresses software vulnerabilities, not physical access.

Option B: Data encryption protects data confidentiality, but does not prevent physical access attempts.

Option C: Firewalls protect network access, not physical access.

Thus, biometric authentication protects against unauthorized physical access.

WGU Information Technology Management -- Cybersecurity and Access Control, section on Biometric Security.

Answer : C

Rapid urban population growth drives IT leaders to focus on scalable, flexible, and efficient digital services that can support large numbers of urban residents. These services include smart city infrastructure, digital public services, e-commerce, and high-speed connectivity. Scalability ensures that systems can grow in response to increasing urban demand.

Option A: Incorrect---though rural-urban balance is important, the main challenge is urban scalability.

Option B: Incorrect---urban infrastructure typically expands rapidly, not slowly.

Option D: Incorrect---traditional service delivery cannot meet modern urban demand.

Thus, IT leadership strategies are shaped by increasing the demand for scalable urban digital services.

WGU Information Technology Management -- Global IT Leadership Trends, section on Urbanization and Digital Services.

Answer : B

Comprehensive and Detailed Explanation From Exact Extract:

In the ITIL service lifecycle, Service Design is the stage that focuses on designing IT services so they can effectively support and meet business objectives and requirements. This stage is responsible for planning and designing new or changed services with the right processes, architectures, technologies, and measurements to ensure that, once implemented, the services are fit for purpose (utility) and fit for use (warranty) in alignment with business needs.

Service Design ensures that IT services are properly planned, specified, and structured before they are transitioned into the live environment. It covers aspects such as service level requirements, capacity, availability, continuity, security, and vendor management so that the IT organization can deliver services that support current and future business goals.

Service operation focuses on the day-to-day delivery and support of IT services once they are live.

Service transition is concerned with moving services from design to operation, managing change, release, and deployment.

Continual service improvement focuses on evaluating and improving services and processes over time.

Because Service Design is the stage that ensures IT services are planned and structured to meet business objectives, the correct answer is B. Service design.

Answer : A

Comprehensive and Detailed Explanation From Exact Extract:

IT transparency is a core ethical principle in information management because it ensures that stakeholders clearly understand how information systems handle their data. Ethical IT practice requires organizations to be open about:

What data is collected (type and scope of information gathered from users, employees, or customers).

How that data is used (business purposes, analytics, decision-making, personalization, monitoring, etc.).

How that data is stored, protected, and shared (security controls, access policies, third-party sharing, retention and disposal practices).

By clearly explaining these aspects, IT transparency:

Builds trust between the organization and its stakeholders.

Supports informed consent, where users understand and agree to how their data is handled.

Aligns with legal and regulatory requirements related to privacy and data protection.

Reduces ethical risks related to misuse, hidden data collection, or undisclosed surveillance.

Why the other options are incorrect:

B . It supports internal communication to promote collaboration.While internal communication and collaboration are important, they are management and teamwork concepts, not the specific ethical function of IT transparency.

C . It shares timelines, protocols, and decisions to inform teams.This describes project or operational transparency within teams, not the ethical responsibility to explain how data is collected and used.

D . It emphasizes strategic goals to strengthen leadership.Emphasizing strategic goals relates to organizational leadership and planning, not directly to ethical IT transparency about data handling.

The ethical role of IT transparency is therefore best captured by Option A, which directly relates to explaining data collection, usage, and protection, a key expectation in responsible and ethical IT management.

Answer : A

Comprehensive and Detailed Explanation From Exact Extract:

Global population growth increases the number of people who need access to technology, communication, data, and digital services. For IT leaders, this trend translates into a need to expand digital infrastructures quickly and strategically to support more users, more devices, and more data.

Key implications of population growth for IT leadership include:

Planning for greater capacity in networks, storage, and computing power.

Scaling systems to support increased internet usage, online services, and applications.

Extending digital access to new regions, communities, and markets.

Ensuring infrastructure can handle greater demand, traffic, and load while maintaining performance and reliability.

Why the other options are not aligned with typical IT leadership responses:

B . By restricting access to conserve existing resources -- Limiting access conflicts with organizational and societal goals to expand connectivity and inclusion.

C . By delaying upgrades until population trends stabilize -- Waiting would create capacity shortfalls and service issues; IT leaders typically plan ahead of demand.

D . By focusing on routine system upkeep instead of expanding -- Routine maintenance remains important, but population growth pushes leaders to prioritize expansion and scalability, not just upkeep.

Therefore, global population growth most directly impacts IT leaders by supporting and driving the rapid expansion of digital infrastructures, making A the correct answer.

Answer : B

Procurement management in project management involves acquiring goods, services, or results from external vendors or providers. This includes vendor selection, contract negotiation, procurement planning, and performance monitoring to ensure external resources support project goals.

Option A: Workload evaluation is part of resource management, not procurement.

Option C: Internal team and resource management is separate from procurement.

Option D: Communications management deals with stakeholder information, not procurement.

Thus, the purpose of procurement management is to obtain goods and services from external providers.

WGU Information Technology Management -- Project Procurement Management, section on Procurement Processes.