WGU Organizational Behaviors and Leadership (IBC1) Organizational Behaviors and Leadership Exam Questions

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Total 78 questions
Question 1

Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice

president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.

Which type of teams should be organized?

Choose 1 answer



Answer : A

Virtual teams are composed of members who are geographically dispersed but use technology to collaborate on tasks and projects. Given that the sales agents will be working in various regions across the United States, virtual teams are the ideal solution. They enable employees to stay connected and participate in weekly sales meetings via video conferencing, email, and other communication tools, ensuring continuous collaboration and engagement without the need for physical presence.


Question 2

Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an "in" or an "out"?

Choose 1 answer



Answer : A

Leader-member exchange (LMX) theory proposes that early in the interaction between a leader and a follower, the leader categorizes the follower as part of an 'in-group' or 'out-group.' In-group members are trusted, receive more attention, and have more opportunities, while out-group members have a more formal relationship with the leader and fewer opportunities. This categorization impacts the dynamics of the leader-follower relationship and influences the follower's behavior and performance.


Question 3

A company has restructured around teams but performance has not met expectations.

What should be the main evaluation criterion in an appropriate performance evaluation for

supporting and improving the performance of teams?

Choose 1 answer



Answer : D

When evaluating the performance of teams, particularly in a company that has restructured around teams, the main evaluation criterion should be team results being tied to important goals. This criterion focuses on the actual outcomes and achievements of the team, ensuring that their performance is aligned with the strategic objectives of the organization. Evaluating team results helps in identifying whether the team is effective in meeting its goals, fostering accountability, and encouraging a results-oriented culture. This approach is supported by research on team performance and effectiveness, which underscores the importance of linking performance evaluations to goal attainment and organizational priorities (Katzenbach & Smith, 1993).


Question 4

Which type of group is defined by the organization's structure?

Choose 1 answer



Answer : B

A formal group is defined by the organization's structure, with designated work assignments establishing tasks. This definition aligns with the roles and relationships explicitly outlined by the organization. These groups are created to achieve specific organizational objectives and include departments, project teams, and committees.


Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Greenberg, J. (2011). Behavior in Organizations. Pearson.

Question 5

When might an organization's strongly-entrenched culture be a liability?

Select one.



Answer : A

An organization's strongly-entrenched culture can become a liability when the environment is undergoing rapid change. In such situations, a rigid culture may hinder the organization's ability to adapt to new conditions, innovate, and respond effectively to external pressures. While a strong culture provides stability and consistency, it can also resist change and create barriers to flexibility and adaptability. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.


Question 6

What is a characteristic employed by transformational leaders?

Choose 1 answer



Answer : B

Transformational leaders are characterized by their ability to provide a clear vision and sense of mission, which inspires and motivates followers. They gain trust through their integrity and consistency, and they encourage followers to exceed their own self-interests for the sake of the organization. This leadership style is marked by charisma, inspiration, intellectual stimulation, and individualized consideration.


Question 7

A team is struggling to resolve procedural issues that govern their performance.

What should the team leader do to resolve the problem?

Select one.



Answer : A

When a team struggles with procedural issues, the team leader should employ conflict resolution methods to address and resolve these issues. Conflict resolution techniques, such as negotiation, mediation, and open discussion, can help team members understand each other's perspectives, identify common ground, and agree on procedures that govern their performance. This approach helps build consensus and improve team dynamics.


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