WGU Organizational Behaviors and Leadership Exam Questions Instant Access

Question 1

What is an advantage of a cohesive group?

Select one.

AWhen organized by department, task subgroups compete within the group.

BWhen performance-related goals are low, a cohesive group is more productive.

CWhen performance-related goals are high, a cohesive group is more productive.

DWhen organized by department, task subgroups do not form and command groups emerge.

Answer : C

Cohesive groups, where members share strong bonds and work together effectively, tend to be more productive when they have high performance-related goals. The group's unity helps members stay motivated and work collaboratively towards achieving the set objectives.

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior. Pearson.

Forsyth, D. R. (2018). Group Dynamics. Cengage Learning.

Question 2

Which option defines organizational culture?

Choose 1 answer

AA diverse cultural subset working together to strengthen impact

BA shared system of meanings that is unique to the organization

CAn organizational segmentation according to cultural background

DA human resources department program for recognizing diversity

Answer : B

Organizational culture is defined as a shared system of meanings that is unique to the organization. It encompasses the values, beliefs, norms, and practices that shape the behavior and interactions of members within the organization. This culture influences how employees perceive and respond to various situations, and it is a critical factor in organizational identity and effectiveness.

Question 3

What is one of the forces that plays a particularly important role in sustaining an organization's

culture?

Choose 1 answer

ASocialization process

BIndividualized interaction

CEducational level achieved by key employees

Answer : A

The socialization process plays a particularly important role in sustaining an organization's culture. This process involves the methods by which new employees learn the values, expected behaviors, and social knowledge necessary to assume their roles within the organization. Through orientation programs, mentorship, and continuous reinforcement, the socialization process helps embed the cultural norms and values into new employees, ensuring the culture is maintained over time. This is supported by literature in organizational behavior, which emphasizes the critical role of socialization in cultural perpetuation (Robbins & Judge, 2019).

Question 4

What is a purpose of employee performance evaluations?

Select one.

ATo evaluate the physiological symptoms of organizational functionality

BTo assess the physiological symptoms of organizational dysfunctionality

CTo measure reliability of an employee's attitude toward customers

DTo serve as criteria against which management validates selection and development programs

Answer : D

Employee performance evaluations serve multiple purposes within an organization. One primary purpose is to act as a benchmark for management to validate and improve various programs, including selection and development programs. By evaluating employee performance, management can determine whether their selection processes are effective in choosing the right candidates and whether their development programs are successful in enhancing employee skills and competencies. This helps in ensuring that the workforce remains productive and aligned with organizational goals. Reference: Robbins, S.P., & Judge, T.A. (2019). 'Organizational Behavior.' Pearson Education; Noe, R.A., et al. (2020). 'Human Resource Management: Gaining a Competitive Advantage.' McGraw-Hill Education.

Question 5

What type of team is formed when employees from about the same hierarchical level but from different work areas come together to accomplish a task?

Choose 1 answer

AVirtual team

BDiverse team

CDivergent team

DCross-functional team

Answer : D

A cross-functional team is composed of employees from the same hierarchical level but different work areas who come together to accomplish a specific task. These teams bring diverse perspectives and expertise from various functions within the organization, enabling them to tackle complex problems and innovate effectively. Cross-functional teams are often used for projects that require input from multiple departments.

Question 6

What is an advantage of a strong organizational culture?

Select one.

AThe culture fosters ambiguity.

BEmployee commitments are weak.

CThe internal climate exhibits high behavioral control.

DCore values are weakly held and shared by few employees.

Answer : C

A strong organizational culture is characterized by a high degree of shared values and norms, which guides employee behavior and decision-making. This leads to high behavioral control within the organization, as employees know what is expected of them and conform to the established norms. High behavioral control helps in maintaining consistency and predictability in employee actions, which supports organizational goals and enhances overall performance.

Question 7

Identify the three forces that play a particularly important role in sustaining an organization's culture?

Select one.

ASocialization methods, age of key employees, and actions of top management

BSocialization methods, selection process, and actions of top management

CAge of key employees, socialization methods, and selection process

DAge of key employees, selection process, and actions of top management

Answer : B

The three forces that play a crucial role in sustaining an organization's culture are socialization methods, the selection process, and the actions of top management. Socialization methods help new employees learn and adapt to the organizational culture. The selection process ensures that individuals who fit the organizational culture are hired. The actions of top management set the tone for the culture by demonstrating appropriate behaviors and reinforcing cultural values. Reference: Robbins, S.P. & Judge, T.A. (2019). Organizational Behavior, 18th Edition. Pearson.

WGU Organizational Behaviors and Leadership (IBC1) Organizational Behaviors and Leadership Exam Questions