What performance measurement system is most likely to include cost of capital when evaluating performance?
Answer : B
At a high level, performance measures are generally divided into what two broad categories?
Answer : D
At a company communications event, several employees were awarded certificates for their roles in improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which essential element for success did the manager miss?
Answer : B
What should managers look at to decide if recognition should be in the form of cash or noncash?
Answer : B
What is the most common form of recognition?
Answer : B
Which type of variable pay is best described by this statement: Criteria are discretionary and often defined in broad terms such as ''exceptional customer service''?
Answer : A
What guides the design of all human resources programs?
Answer : B
